Ontario County Transportation Department

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*** *** ***Dear
Revdex.com, BattlBox LLC received the above referenced customer complaint and we appreciate the opportunity to respondMr*** complains when purchasing his first subscription box, he was not made aware he would receive a Welcome Box for his first shipment and he was not made aware of the contents of his first deliveryMr*** placed his order on June 18, and cancelled his subscription on June 26, In Mr***’s claim, BattlBox did not make him aware of what items he would be receiving in the Welcome BoxAccording to Mr***’s account, he cancelled his subscription days after placing his order and days before his initial order was shippedThe reason for cancelling by Mr***’s indication on his account was Cancellation due to: Other service issues Reason:Don't want to wait over a month to receive the mission box as my first box if you want to keep people send a better intro boxIn the complaint issued by Tobin *** to the Revdex.com, “They advertise a monthly subscription box (mission box) worth more than the value you pay each month but what they do not advertise is that the first box you receive is a welcome box”However, Mr*** very clearly states in his reason for cancelling is that he did not want to wait a full month to receive mission Mr*** clearly contradicts himself in indicating he did not know what he was getting before he received his shipmentIn response to Mr***’s claim BattlBox does not advertise what a subscriber will receive in his first box , BattlBox clearly states in our FAQ section (easily found under the tab at the top of our website under the label THE BOX) what to expect in our subscribers first shipmentBelow is the exact verbiage all of our visitors to the BattlBox page sees in this link: https://battlbox.com/faqI just ordered my first BattlBox, what Missions can I expect to receive?A: This is our most popular question, so follow us here, it will help you understandDue to a large, unknown number of monthly sign ups we have to have box as a welcome kit ready by the shipping date so we have enough in stock for all of our new customersFor that reason we order thousands of items for Mission (Mission 13), ready to go since the shipping window (4th-9th excluding weekends and holidays) is so small after the cutoff time (the 3rd), so we can get you your box asapWe would have many upset customers if we took more weeks to ship past our expected shipping date, and we don’t want to put our BattlBox customers through thatIf we make a forecast on new signups and we fall short, it could take up to weeks for additional product to arriveWe order a large number of items and usually clear out our suppliers current stock quickly.If we make a forecast and order way too much, we are left with a ton of costly inventory just sitting on the shelfWhile we love our gear, this is just not a viable option.Therefore, when our current customers renew on the 15th each month, we know exactly how many we can expect to ship weeks from then on the 7thThose renewal customers will always get the current mission.To sum it all up read the example below:You ordered on 8/4/We will ship your Mission welcome kit sometime before 9/09/Your next box, if you continue your membership will ship before 10/09/16, and will be the current mission (mission in this case) By the same scenario, if you place your order before the 4th, you will still receive Mission as your welcome kit but will receive it that month.In regards to Mr***’s statement he received “free samples and junk”BattlBox takes great pride in the hand selection of each and every product placed in our monthly subscription boxesBattlBox includes a mission card detailing the pricing the subscriber should expect to pay if they choose to purchase items separatelyTo better help our future and current subscribers understand the BattlBox business model, the tab THE BOX in addition to an additional link at the bottom of the website takes the visitor to the page “ What’s in the Box”This is an exact breakdown of Mission (13) items listed individuallyAll visitors to our page will also have access to a detailed video showing and describing what our subscribers will receive in their first shipment verbatim We also provide both a breakdown and video showing what BattlBox has shipped in all of our previous shipments, this information provides our visitors with the opportunity to decide if BattlBox is what they are looking for in a Monthly Surprise Subscription Box before spending moneyWe at BattlBox, are sorry to hear Mr*** does not believe he experienced satisfactory customer serviceOur BattlBox customer service aims to treat each and every subscriber equally and follow in the same perimeters in our policies for everyoneThe success of BattlBox relies on our customer base and we goal ourselves at 100% customer satisfactionRegards, *** ***Procurement SpecialistBattlBox, LLC