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Ontario Lottery and Gaming Corporation

500 - 4120 Yonge St, North York, Ontario, Canada, M2P 2B8

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Ontario Lottery and Gaming Corporation Reviews (%countItem)

• Oct 21, 2020

On October 5th, 2020 the company changed their online site from playolg.ca to old.ca. An email was sent to me on October 1, 2020 advising me of the changes. Since then I have not been able to access my account (in which I had just deposited money the week prior) and the company has not responded to my emails. When I try to reset my password I get an error message saying that the link has expired. I attempted to chat with a CSR and waited for half an hour before deciding to try on another day (today, October 10). And when I did I was immediately told they could not take my chat so now I literally have no way of resolving this issue.

Desired Outcome

I would like a refund of the money I had deposited the week prior.

Customer Response • Oct 26, 2020

Thanks for writing with the update.
I have been in contact with OLG and we have managed to resolve the issue. I'd like to withdraw my complaint if that's possible. Thanks.

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Address: 500 - 4120 Yonge St, North York, Ontario, Canada, M2P 2B8

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Fax:

+1 (416) 224-7000

Web:

This website was reported to be associated with Ontario Lottery and Gaming Corporation.



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