Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: elmer *** sales manage
Contact Phone: ***
Contact Email: elmer***@aol.com
customer was taken care of and refunded his monies within hourshe is thankful and happy, said we was going to respond
to complaint as very satisfied at this point all concerns for customer have been satisfied the payoff was already sent and financial institution has been contacted by liberty auty citythank you elmer ***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They held their endThank you!
To Who it Concerns:My Name is *** *** and I am the Used Car Director here at Liberty Auto CityFirst of all I would like to apologize for any issues or miscommunication that you are having with your Certified Pre Owned *** ***Customer satisfaction is always my top priorityRegarding your
address, I talked with your salesman *** *** and he has told me that you have two addresses and that we needed to use the address that you receive your mail I also checked your paper work and the address we used on the deal is the same address that is on your drivers licenseRegarding the mileage, I am sure that your husband and yourself test drove the vehicle before purchasing and saw the mileage on the car, maybe miscommunication? Regarding the key , I do apologizeObviously there is no previous owner due to the fact that is was a retired service loaner, I checked for an extra key and unfortunately I do not have it I can help you out with the cost of getting an extra key if you would likeRegarding the scraping noise, the time frame that I was aware of is a little different then what you are statingYou purchased the car on 1/08/2016, your car was not back into the shop until the 28th of JanuarySo with that in mind I could not fix a car that was on the road for days in icy snow conditionsThe *** *** that you purchased is a Certified Pre Owned Vehicle and goes through a point inspection so of course it was put up on a service rack not only for the inspection but also for the fluid changes and if there was damage it should have been found at that timeRegarding the $that you say you were asked to pay again possibly miscommunication? I checked the pricing and after I covered the other issues for free there was around $range left to fix the undercarriage that your husband and *** agreed to split with the dealership to get down to $not sure where the $came from However after reading your letter and you stating that you heard the noise as you were driving away and told the salesman the next day I would like to fix the undercarriage for you for free of coursePlease let know when you can bring you car in for the repair.Thanks,*** ***Liberty Auto City
Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: elmer *** sales manage
Contact Phone: ***
Contact Email: elmer***@aol.com
customer was taken care of and refunded his monies within hourshe is thankful and happy, said we was going to respond
to complaint as very satisfied at this point all concerns for customer have been satisfied the payoff was already sent and financial institution has been contacted by liberty auty citythank you elmer ***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They held their endThank you!
To Who it Concerns:My Name is *** *** and I am the Used Car Director here at Liberty Auto CityFirst of all I would like to apologize for any issues or miscommunication that you are having with your Certified Pre Owned *** ***Customer satisfaction is always my top priorityRegarding your
address, I talked with your salesman *** *** and he has told me that you have two addresses and that we needed to use the address that you receive your mail I also checked your paper work and the address we used on the deal is the same address that is on your drivers licenseRegarding the mileage, I am sure that your husband and yourself test drove the vehicle before purchasing and saw the mileage on the car, maybe miscommunication? Regarding the key , I do apologizeObviously there is no previous owner due to the fact that is was a retired service loaner, I checked for an extra key and unfortunately I do not have it I can help you out with the cost of getting an extra key if you would likeRegarding the scraping noise, the time frame that I was aware of is a little different then what you are statingYou purchased the car on 1/08/2016, your car was not back into the shop until the 28th of JanuarySo with that in mind I could not fix a car that was on the road for days in icy snow conditionsThe *** *** that you purchased is a Certified Pre Owned Vehicle and goes through a point inspection so of course it was put up on a service rack not only for the inspection but also for the fluid changes and if there was damage it should have been found at that timeRegarding the $that you say you were asked to pay again possibly miscommunication? I checked the pricing and after I covered the other issues for free there was around $range left to fix the undercarriage that your husband and *** agreed to split with the dealership to get down to $not sure where the $came from However after reading your letter and you stating that you heard the noise as you were driving away and told the salesman the next day I would like to fix the undercarriage for you for free of coursePlease let know when you can bring you car in for the repair.Thanks,*** ***Liberty Auto City