Ontario Volvo

I? contacted Pruitt's on 2/to request delivery of my furniture as I had been told yet again it was being delivered to warehouse on that day.However , I was given a Mr Kyle M [redacted] (?) To speak toThis man was so rude and told me furniture still in dock in California, ? no idea when it? Will arriveI told him that Pruitt's was still advertising the furniture I had paid for as being in Stock and available for immediate delivery, ? he started? Yelling at me asking if I was calling him dishonest and after all the discounts I had been given he was just going to refund my money and I couldGo elsewhereI ? was so disgusted and upset I went to Ashley Furniture and told them the story, they matched the price and delivered of the piecesdays later, the big one is coming in any day.? I spoke to Pam at Pruitt's and she arranged for pick up of loaners and refunded my money.So my experience with Pruitt's was not a good one,Call me if you have any questions [redacted] ***Lynn W [redacted]

? I don't understand why you would want to donate something that is no goodI wouldn't give something I wouldn't use myselfI was told they are missing springs stuffingMy pregnant daughter can speak on that as to can't sleep They can pick up when they bring out two new queen size sets to replace them I paid for delivery and set up was giving bad product why am I doing everythingAs my children are sleeping on bad quality beds who's doing something for them? Randi Najera Let's get this done please they deserve a good nights sleep

I believe that this issue is resolved The customer has been given a full refund At the end of her recent response she states that her "experience with Pruitt's was not a good one"

To Revdex.comcomplaint #***Customer : *** *** I apologize on the companies behalf There are several things in the complaint that the sales person should have went over with customer *** *** Pruitt's furniture does not schedule furniture to be delivered
with a balance dueAll order's do need to be paid in full prior to scheduling delivery .Upon researching the customer is correct when the sales person wrote up the order he wrote up the sku and model number for the recliner but in the description it shows the cocktail ottomanI apologize this is an error on our part and was not caught at the time the order was being keyed inThis was not the customer's fault and I apologize that *** *** was told that it was her fault We value each and everyone of our customer's and we want there shopping experience to be a happy experience as we do value returning customer's I am showing the customer is having delivery today for the cocktail ottomanI can certainly refund back the delivery fee for the customer's inconvenience of her deliveries I can have a refund check for $put in the mailI will also bring this to Cody's supervisor's attention as I would not not *** *** or anyone spoken to in this manner.Again I do apologize on the companies behalf and I do hope that in the future if there is anything I can assist *** with I will be happy to help her. Regards,Pam C***MD Pruittscustomer service manager***

Complaint : ***Lyn W***I Pamela C*** have received customer Lyn W*** complaintThe customer did make the purchase on our on line websiteThe date's the customer was given was provided by the manufacture Unfortunately these are estimated arrival dates and the manufacture has
the right at any time to update the arrival eta's The manufacture did invoice Pruitts for merchandise we did not receiveThe customer was given loaner recliners until the merchandise she ordered has arrived Lyn W*** was given her delivery fee back for her inconvenience.The customer was also given 10% off her order for her inconvenienceThe customer had decided on February 25th that she did not want to wait any longer that she had gone to Ashley Furniture and purchased furniture and wanted the order she had placed with Pruitts cancelledLyn W***s loaner furniture was picked up on Monday February 27th and the customer received a full refund on Monday February 27thI do apologize to Lyn W*** for all the inconvenience this has caused her. Pam C***MD PruittsCustomer Service Manager***

To Revdex.com*** ***complaint # *** I Pam C*** have received the complaint from customer *** *** The customer did send an email which I did respond back to the customer The customer did purchase a dining set on December 11,which was delivered on
December 14th for $On December 28th Pruitt's did send out a service tech to address the issues the customer was having with the tableThe customer did not want the dining table to be replaced the customer wanted to up grade on the dining setOn January 3rd Pruitt's did pick up the dining set the customer had in there home and delivered out a different dining setOn the sofa , yes there was a throw pillow that is missing and the missing pillow is on order with the factory.The customer was demanding that the furniture be picked up and her money refundedPruitt's standard protocol is to have a service tech go to the customers home to inspect the merchandise prior to having the furniture returned This was unacceptable to the customer , I then asked the customer if she could email pictures of the sofa and the dining set I did receive the pictures after the store had closed I responded back to the customer on Friday January 20th , I could have the furniture picked up on Monday the 23rd or any day there afterThe customer responded back on Monday 23rd We have the customer scheduled for a pick up on Saturday 28th Once the furniture has been picked up the customer will receive a full refund. Pam C***MD Pruitt'scustomer service manage***

I Pam C*** have received and reviewed customer *** ***'s complaint # *** Pruitts furniture did have one of our service tech's go to the customer's home to inspect the mattressCustomer *** was not in agreement with our tech's reportOur tech did note that the
foundation on the Queen bed needed to be replacedWe do have the exchange noted in our computer for the foundation.Customer *** also had the tech look at the Queen mattressThe customer has been moved from the original delivery addressOur tech noted that the mattress looks as though it was bent causing the springs to poke out on the sidesOur tech also noted the mattress was stainedCustomer *** disagrees with our techs reportAs a courtesy we had a third party go to the customers home to do an inspection*** Mattress Inspection is an outside company , *** does not work for Pruitts or Sherwood Mattress co*** Mattress Inspection did note that the mattress measured 1/4" at the top 1/2" in the middle and the bottom measured 3/4" *** did note the springs are making a popping noise when weight is applied and the foam us bulging on the sides*** did note the mattress was stainedI have attached a copy of the mattress company Sherwood Mattress warrantyStains do void any mattress warranty even if it's defectivePruitt's did offer the customer in store credit to reselect on a new mattress and had only asked that the customer donate the mattress and provide Pruitt's the donation slipAs this will is not a mattress we can send back to the manufacture for creditPruitt's does value our customers and I do want to get the problem resolved for the customer.Pruitt's is still offering the customer to donate the mattress and customer *** can have the in store credit to pick out a new mattress. Pam C***customer service manager***

The dinette set ordered online was delivered to the customer on Monday, July 2ndWith our online orders we do have a policy regarding orders not being delivered to an address other than one that matches the credit card billing addressThis is necessary to avoid fraudulent chargesI will contact
the customer to refund the delivery fee for their inconvenience.

? I don't understand why you would want to donate something that is no goodI wouldn't give something I wouldn't use myselfI was told they are missing springs stuffingMy pregnant daughter can speak on that as to can't sleep
They can pick up when they bring out two new queen size sets to replace them
I paid for delivery and set up was giving bad product why am I doing everythingAs my children are sleeping on bad quality beds who's doing something for them?
Randi Najera
Let's get this done please they deserve a good nights sleep

I believe that this issue is resolved? The customer has been given a full refund? At the end of her recent response she states that her "experience with Pruitt's was not a good one"

Pruitt's values our customers and we do want the customer to have a mattress that is comfortable.Pruitt's offer still stands.The customer may come back into the store for an in store credit to apply towards a new mattress set all we are asking is that the customer donate the mattress set and provide Pruitt's the donation slip to receive the credit this is not an unreasonable request .The warranty on the mattress is actually thru the mattress company The claim was denied.Pruitt's is wanting to get the matter resolved for the customerThere are several organizations in the valley that will go to the customers home to pick up donations and provide a donation slip.Pruitts? Pam C***MD? ***? ? ?

I? contacted Pruitt's on 2/to request delivery of my furniture as I had been told yet again it was being delivered to warehouse on that day.However , I was given a Mr Kyle M*** (?) To speak toThis man was so rude and told me furniture still in dock in California, ? no idea when it? Will arriveI told him that Pruitt's was still advertising the furniture I had paid for as being in Stock and available for immediate delivery, ? he started? Yelling at me asking if I was calling him dishonest and after all the discounts I had been given he was just going to refund my money and I couldGo elsewhereI ? was so disgusted and upset I went to Ashley Furniture and told them the story, they matched the price and delivered of the piecesdays later, the big one is coming in any day.? I spoke to Pam at Pruitt's and she arranged for pick up of loaners and refunded my money.So my experience with Pruitt's was not a good one,Call me if you have any questions*** *** ***Lynn W***