Ontera Sales

Complaint: [redacted] I am rejecting this response because: I would like for TDS to provide me with a gallon trash cart and to bill me for collection at a reduced rate Regards, [redacted] ***

RE: Texas Disposal Systems [redacted] , Customer Care Manager [redacted] ***Creedrnoor, TX 78610Phone: [redacted] Fax: 512-421-1344While TDS takes all customer complaints very seriously and tries to be as accommodating as legally, reasonably and commercially possible, to the extent the Noise Ordinance may be exceeded by the decibel levels in question in the complaint at hand, the City code does provide affirmative defenses to the Noise Ordinance for waste haulers, including under § 9-2-3(B)(1), to equipment and devices being loaded, unloaded or serviced in compliance with other applicable City codes, such as those regulations permitting trash collection in the City by commercial-container haulers.TDS management spoke with this resident as well as the property manager prior to this Revdex.com filingWe reviewed routing and determined that a later hour is not feasible for safety and logistical reasons at the current economic levelsCommercial-sized waste containers are generally collected at night, in part, to assist in the reduction of (i) traffic congestion, (ii) traffic accidents, and (ill) green-house-gas emissions caused by trucks idling in daytime temperaturesThe driver has been advised of the concern and is making every effort to limit the noise.TDS has serviced this customer during the same hours for yearsWe are familiar with the location and know that limited space is available, but we do empathize with the resident and shall conduct a site check and work with complex management if we can determine that an alternative location on the premises is possible forlhe container

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not in arrearsMy first payment covered all outstanding costs That payment was made over the phone and is separate from the regular automatic deductions taken from my checking account The $deduction is for my current charges My current balance is, therefore, $Send me documentation reflecting a $balance or defend your accounting practices with the Revdex.com Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have paid all charges assessed by TDS in a timely manner:2-9-2017: $deducted from my checking account covering 1/TDS charges.1-11-2017: $deducted from my checking account covering 12/TDS charges.1-4-2017: $deducted from my checking account covering 10/TDS charges of $and covering 11/TDS charges of $21.65.TDS has nonetheless double billed me for charges I have already paid and, consequently, do not oweTDS has additionally assessed late fees against me in connection with its double-billing.Moreover, TDS neglected to collect my trash on Saturday, February 11, My trash bin was a mere ten feet away from my neighbor's trash bin My neighbor's trash was collected at 8:00am on that date and my trash was left behind Regards, [redacted] ***

Texas Disposal Systems, Inc(TDS) received a call to report a service issue on 12/13/Ms*** had put out a personal cartShe stated that someone at TDS had told her she could, but we had no record of that we explained to Ms*** that personal carts are not allowed under the contact
with the City of Kyle and TDSRegular service was performed on 12/15/17.Ms*** called In to report a miss on 12/23/for 12/22/serviceWe explained that a message went out to let residents know services would slide a day due to the holiday and that she would be serviced on 12/23/this week not 12/22/Ms*** had not updated her phone number with us and stated she did not receive the notificationWe explained that she would still receive the week's service on 12/23/She was angry that she did not receive notice and asked that we credit a month service at that timeWe offered her the miss pickup credit that was reported for 12/22/and entered on the account in the amount of $We also offered and entered a cleanup to service up to additional trash bags on her next service day 12/30/We kept the City of Kyle involved in the escalation and reports through phone messages and emails since the city staff was out of the office when these issues were occurring.On 1/5/Ms*** went into the City of Kyle to report service issues, I spoke with the City staff and explained what we had verified and offered Ms*** regarding reportsI also explained that due to the holiday, her regular service would slide a day and would be completed on 1/6/Per the City of Kyle staffs request, I entered another miss pickup credit for 12/29/in the amount of $as well as a cleanup to service extra bags or boxes for trash and recycle on 1/6/I also agreed to enter a cleanup to service extra bags for her next compost day on 1/12/The City of Kyle will be applying the credit of $on the utility bill they send to the customerRegular trash and recycle service was scheduled to still occur on 1/6/18.As we only show record of two miss reports for the month of December 2017, Texas Disposal Systems, Incwill not offer further credits for the month of DecemberWe have credited the two miss reports on file in the total amount of $as well as a total of courtesy cleanups to service additional trash, recycle and compostWe have worked with the City staff on what we have offered and entered on the account for Ms***.Regards,*** ***Customer Experience

Complaint: ***
I am rejecting this response because: Based on the numbers contained in Amanda's own statement, I owe TDS a sum total of $($+ $+$22.00) but have paid TDS $(accepted through a phone call on 1-3-2017) $less $results in a credit in the amount of $which TDS owes to me.My December bill of $22.00.Charges for my January bill will be covered by an automatic deduction from my checking account which will occur on 2-11.My October charges of $and my November charges of
$21.65.
Regards,
*** ***

RE: Complaint ID *** Submitted December 24, *** * ***
*** ** ***
*** ** ***
***
*** Dear *** ***, DR Specialist, The *** account was established on July 17, Our records confirm that we were unable to service the
*** property on October 27, November 10, November 17, and December 22, 2015, because of unsafe ground conditionsTexas Disposal Systems contracts do stipulate the necessity of an adequate pathway to and from the containerOtherwise, we risk the inability to service when the ground is wetAfter heavy rains in some areas, it can weeks for the ground to dry enough to safely serviceEven when the surface appears dry, there may be a risk of sinking into soft earth beneathOur trucks weigh as much as 64,poundsWhen a container is lifted, all of this weight is shifted onto the two front axels of the vehicleThis is a tremendous amount of pressureOur records indicate that *** submitted an email request for a credit after hours on November 4, Notes on her account indicate that the credit was issued, as a courtesy, and an email notification was sent back to the customer by 10:am on the following business dayOn November 11, we issued a work order to provide an unscheduled service for *** at no charge to herWe did this out of courtesy upon receiving her dispute regarding the fair weather skip on November *** was informed that we would provide this service on November 17, and that a photograph would be requested if there were any issuesIt was raining on November We did not receive a request to cancel the extra service work orderThe driver ultimately got stuckA request for TDS to pay to fill resulting ruts and was submitted to our safety department for reviewSafety determined that the damages were not a result of TDS negligence and was deniedOn December 22, we were unable to service because the ruts were filled with unpacked sandServicing the container would have resulted in new rutsOn December 23, we received ***'s request to cancel serviceA sales representative explained that she was under contract and penalties would apply for early termination, according to the contractThe sales representative offered for *** to discuss cancellation with the sales manager; however, he was out of the office until the first of the yearOn January 5, ***'s account was cancelled by the sales manager without penaltyWe regret her dissatisfaction with our service; however, we contend that we managed her service needs as best we could under the circumstances providedPlease let us know if you have any additional questions or concernsSincerely, *** *** Customer Care Manager

*** *** * *** of *** *** ***, *** ** ***, wrote this complaint within a day of the event The items which were not removed on 7/were wrapped in a Waste Management bagWe cannot service a competitors container, even a bag His complaint to TDS was addressed on
7/Two different TDS representatives spoke to him that day, and a work order was loaded in responseWe sent a driver out on the next scheduled bulky service day for his area, which was 7/We removed the wooden planks from the Waste Management bag to dispose of them for our customerWe require wood be bundled for this type of service; however, we made exception in this case This complaint has been satisfiedPlease let me know if you have any additional questions or concerns Thank you, *** *** *** *** Texas Disposal Systems *** Office: ***

I reached out to Mr. [redacted] on October 15, 2015, to discuss TDS plans to correct the referenced service issues. As of that date, I am unaware of any additional service issues. We are patrolling the area on service days to ensure all of the neighborhood residents are serviced. We were unable to apply a...

credit to Mr. [redacted]'s account, because we did return to service his recycle containers, although we admit that he was legitimately missed on several scheduled service days. Please let me know if you have any questions or concerns. Sincerely, [redacted] Customer Care Manager

TEXAS DISPOSAL SYSTEMS, INC. TEXAS DISPOSAL SYSTEMS LANDFILL, INCID# [redacted], Texas 78729 P.O. Box [redacted], TX 78760-7126 [redacted] (FAX) [redacted]
Texas Disposal Systems, Inc. (TDS) received a complaint...

regarding services being reinstated for [redacted] This address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc.During a review of accounts that are encompassed by the [redacted], a list of current service addresses was requested by the sales person from TDS, [redacted], to [redacted] of [redacted]. [redacted] C[redacted] was on the list of service addresses and Mr. [redacted] let Ms. [redacted] know that the active addresses that did not have service with TD5 would be contacted and service started for them[redacted] was on this list provided by [redacted] with no additional information. A letter regarding the start of service was sent to Ms_ [redacted]. [redacted] understood that the letter to start service was being sent to Ms. [redacted] at [redacted]T05 has a contract with the HOA where Ms. [redacted]' condo is located, not with Ms. [redacted] herself. To the extent she has concerns about being required to have waste and recycling services from TDS, those should be properly addressed to her HOA representative and the management company.Regards,[redacted]Account Administration ManagerTexas Disposal Systems. Inc.

Complaint: [redacted]
I am rejecting this response because: I would like for TDS to provide me with a 24 gallon trash cart and to bill me for collection at a reduced rate.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: Based on the numbers contained in Amanda's own statement, I owe TDS a sum total of $45.37 ($1.72 + $21.65 +$22.00) but have paid TDS $523.37 (accepted through a phone call on 1-3-2017).  $523.37 less $45.37 results in a credit in the amount of $482.00 which TDS owes to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not in arrears. My first payment covered all outstanding costs.  That payment was made over the phone and is separate from the regular automatic deductions taken from my checking account.   The $22.00 deduction is for my current charges.  My current balance is, therefore, $0.00. Send me documentation reflecting a $0.00 balance or defend your accounting practices with the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ID# [redacted], #15[redacted], Texas 78729Texas Disposal Systems, inc. (TDS) received a previous complaint regarding services being reinstated for [redacted], #16_ While TDS has no direct contractual relationship with Ms. [redacted], and she shobld be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA bask made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, Inc. Ms. [redacted] notified the Revdex.com of her complaint regarding having trash and recycle service with TDS with case ID#[redacted]. That case has been closed, but no payment was received during the extended complaint period.Regarding the billing issues with case ID#[redacted], MS, [redacted]' TDS account does not show a payment for the October, November, and December monthly billing periods before January 3rd, 2017.Ms. [redacted] received a letter clearly stating that trash and recycle carts would be delivered October 22, 2016 and services would be on Saturdays with the first service on Saturday, October 29, 2016. I have included a copy of this letter that was sent by mail. After receipt of the letter, Ms. [redacted] made multiple phone calls and sent entails to the Texas Disposal Systems, Inc. Customer Service team and the TDS salesperson for the account. The salesperson, [redacted], kept the [redacted] HOA and management involved In the complaint escalation. As stated above, the complaint was sent to the Revdex.com by Ms. [redacted]Billing for residents in the [redacted] HOA neighborhood is generated after the end.of the month. A bill dated December 31., 2016 would be for December 1 to December 31. As of the date of the complaint listed by Ms. [redacted], January 24, 2017, the January billing, for January 1 to 31, has not been generated.The October billing was prorated and billed for $1.72 since only one service was completed. The November billing was for $21.65 which i5 the current charge per month The December billing was for $22.00 which was the charge for service of $21.65 and a late fee for non-payment of the October and November billing equaling $.35. The December billing would not have included a payment made in January. The full amount Hied for October, November, and December was $45-37.A payment of 523.37 was accepted through a phone call on January 3, 2017 that covered the billing for October ($1_72) and November ($21,65) During the phone call on January 3, 2017, a notation was made by our Customer Service team member that Ms. [redacted] was set up for autopay to draft each month's payments from a Visa card on file. The December billing of $22.00 was drafted using this method on January 10, 2017. The payments for the autopay users are normally taken on the tenth of each month.As no payments were made for October and November until January 3, 2017, and the January bill was not generated at the time of the complaint, Texas Disposal Systems, inc. will not offe' credits or discounts. Service was provided as stated In the -IDS contract with the [redacted] HOA. The first payment was made on January 3, 2017 for all months billed at thattime, October and November. The December billing was generated after the January 3rd payment was made and the autopayment credit card on file was dratted for that amount based on payment information Ms. [redacted] provided.Regards, [redacted]Account Administration ManagerTexas Disposal Systems, Inc

Complaint: [redacted]
I am rejecting this response because:I have paid all charges assessed by TDS in a timely manner:2-9-2017: $21.65 deducted from my checking account covering 1/2017 TDS charges.1-11-2017: $22.00 deducted from my checking account covering 12/2016 TDS charges.1-4-2017: $23.37 deducted from my checking account covering 10/2016 TDS charges of $1.72 and covering 11/2016 TDS charges of $21.65.TDS has nonetheless double billed me for charges  I have already paid and, consequently, do not owe. TDS has additionally assessed late fees against me in connection with its double-billing.Moreover, TDS neglected to collect my trash on Saturday, February 11, 2017.  My trash bin was a mere ten feet away from my neighbor's trash bin.  My neighbor's trash was collected at 8:00am on that date and my trash was left behind.
Regards,
[redacted]

RE: Texas Disposal Systems[redacted], Customer Care Manager[redacted]Creedrnoor, TX 78610Phone: [redacted]Fax: 512-421-1344While TDS takes all customer complaints very seriously and tries to be as accommodating as legally, reasonably and commercially possible, to the extent the Noise...

Ordinance may be exceeded by the decibel levels in question in the complaint at hand, the City code does provide affirmative defenses to the Noise Ordinance for waste haulers, including under § 9-2-3(B)(1), to equipment and devices being loaded, unloaded or serviced in compliance with other applicable City codes, such as those regulations permitting trash collection in the City by commercial-container haulers.TDS management spoke with this resident as well as the property manager prior to this Revdex.com filing. We reviewed routing and determined that a later hour is not feasible for safety and logistical reasons at the current economic levels. Commercial-sized waste containers are generally collected at night, in part, to assist in the reduction of (i) traffic congestion, (ii) traffic accidents, and (ill) green-house-gas emissions caused by trucks idling in daytime temperatures. The driver has been advised of the concern and is making every effort to limit the noise.TDS has serviced this customer during the same hours for years. We are familiar with the location and know that limited space is available, but we do empathize with the resident and shall conduct a site check and work with complex management if we can determine that an alternative location on the premises is possible forlhe container.

Texas Disposal Systems, Inc. (TDS) has received complaints regarding services being reinstated for [redacted], #16 with ID# [redacted] and [redacted]. While TDS has no direct contractual relationship with Ms. [redacted], and she should be communicating any concerns she may continue to believe she has to her HOA representatives, TDS and the HOA have made every effort to be as available and accommodating as possible to Ms. [redacted]. Ms. [redacted] address is included in the [redacted] Homeowners Association that has signed a sole exclusive and mandatory contract for waste and recycle services with Texas Disposal Systems, IncThe billing and payment inquiries were explained with the response to complaint ID# [redacted] on January 24, 2017. Ms. [redacted] is currently set up for autopay, meaning an automatic deduction for the monthly billing is taken from the payment method Ms. [redacted] has provided. The January billing was produced on February 2, 2017 for $21_65. The January payment was deducted from the Visa card on file on February 9, 2017 for $21.65. The account is currently at a zero balance.No payments beyond the total of $67.02 ($23.37 on 1/3/17 by call in, $22.00 on 1/10/17 by autopayment, and $21.65 on 2/9/17 by autopayment) have been received during the most recent service which began In October. Any payments equaling $523 37 are not listed on the account and more detail about this payment needs to be provided so appropriate research can be completed. Please send Texas Disposal Systems, Inc. a copy of the credit card statement listing the payment(s) with any non-payment information or information regarding other payments not associated with TDS redacted. We need to know the day of the payment(s), the amounts, and to whom the payment was made as TDS has yet to receive any proof whatsoever of such alleged overpayments.Regards,[redacted]Account Administration ManagerTexas Disposal Systems, Inc.