Onyx Management Group, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have responded to tenants complaint and resolved their move in issues.

Hi [redacted],I was on vacation and was not able to respond. We always send you the water bills as soon as we receive them from the landlord. You're not late on your water bills and no one if blaming you for non payment. Apparently, we have not received the water bills from the landlord for the...

past two months. I sent him the reminder and will try to get you the water bills as soon as possible.In the future, you're more than welcome to check the water account online using the link below:https://[redacted]Your account number is [redacted]You can submit the payment to Onyx after you check the amount. Please do not make a payment on phila.gov website as the landlord pays the bills for you each month and you just need to reimburse him.I would appreciate if you could take down the complaint as it's none of our fault that the property owner did not send us bills on time and pleas,e do not worry. Your bills are paid on time each month, you will just need to send the payment to Onyx to reimburse the landlord.Please let me know if you have any questions. Tell us why here...