OP Productions LLC (Hammer Point Interactive)

xxxx xxxx are scammers, they lie to the community about "projects" to get hype for their game but actually are doing nothing, just trying to s rape in as many dollars as possible

Hey I am Black Lotus from the WarZ forum (ISS) now Yes I have over post thereI was recent ip banned from forum now with my new find freedomI can finally express my true thought without restrictionAfter a year of playing this game, I feel I would like to express my through for the game
First off I love this gameThis game could be so much fun if the developer would actually listen to meI truly wanted this game to successI truly do love this gameI personally spend over dollar in this gameI have brought over accounts and I have no regret what so ever in buying this gameThis is game can exciting and rage inducing gameThis game has a high risk factor which can make or break youI personally find that there are a lot good people who play this gameI also know some of them will can also stab you in the back
One of my most negative experiences was that I find out that the dev and mods were talk crap about other playerYes some of the people in the community are annoying but it not needs to talk crap about themThe incident with Mad Max aka Striker Cade and a new developer Artemis knives is a fine example of thisI have heard of from a ex Moderator that the dev were talking negative thing about their playerbase and daily tooIt a shame this company lack of professionism to it playerbaseI have keep silent about many incidentHowever now that I have nothing else leftI am going to say thisThey clearly didn't expect for the game to do so wellThe dev have no faith in it fanbase on it forum communityI even find out that both Kewk and Zombert have talk crap about me too( I know you read my personal PMs too) However my love for this game have kept me silent and I do wish this game to be as big as League of Legend or even DOTAHowever the dev lack of respect and faith on their community will be it downfall
I have seen multiple their fans actually tired to help make this game betterHowever the direction of the developer of OP production was very misleadingThey have promise multiple time they will fix the issue and many time they never even try to fix the problemLook at unstable server continue disconnection from serverThere are many bugs and buggy zombieI understand you have a small team but it over a yearwe have waited over for a year for strongholdIt nothing but a death arenaI have remain positive this whole time however I am not going to sit by and watch something I care about died with a fight
I even play legit all this timeI never even cheated once in this game and I will never cheat in this gameI have been kill so many time that by hacker and I stop caring about itI have stop caring about them now as this is a never ending battleYeah the dev have step up their anti cheatYeah Fairfight is a good anti cheat system However this undermine by the cheap account situationi know dev you are in need of moneyThis revolving door policy is not good in the long runI know they have HWID ip bannedI have seen it in action It can be very effective however they do not use itYeah it a revolving door policy
I know it long but bear with me
Support I know support is nonexistence until this year Yeah I have sent ticket tooNone were answer until this year by a real personThey close all my ticket from last year and never solve any of them
However I admit support now is a alot better and there is no more automated closed response and it a good start from thereYes if you hacked they know and they do check ip tooSo you cannot send a ticket for your friend
I even got a warning point for reporting a duper who was c-mag and was streaming it tooYes Kewk give a warning point and I never report a duper until he quitedI give public posting about them and warn you about themI personally took that too heartDo you know why now there is a black market and why you are losing money nowI have warned you that duper existedThey are even showing it the public and it so easy to find it tooYou can hide on your forum but not the internetThis reward of new duping method for 1000000Gc is a joke and no one will report it nowYou have made people in fear of report their findingI personally know of only one method right now However it not worth duping anymoreAs sniper rifle were duped like it was in style and people have over sniper in their legit account lockboxI can say one thing was it worth silenting your loyal fanbase
The forum was a treasure of infoEven hacker announce their attack against you daliyI have over post and I read the forum and never forget themThey would make spam site and hack login and many other thingAlmost half of the trader there was a hacker or is hackerI know them by their nameI personally feel that you should bring back gc trading at least then you can make money from thatInstead of them using the black market
I have many thing I wish to tell you however I want to leave it one positive noteDev and staff of OP Production this game is wonderful and it even could have been a great success However you just keep making the same mistake over and over againI have tell you the flaw of themIf you choose to listen or don'tI personally hope do success but I believe your flaws will caught up to you
Love you lot Black Lotus

xxxx xxxx are scammers, they lie to the community about "projects" to get hype for their game but actually are doing nothing, just trying to s rape in as many dollars as possible.

Review: OP Productions LLC are the developers of a game called Infestation: Survivor Stories.

I bought the said game some weeks after the first alpha release back in December 2012 and played on the same said account until December the 3rd 2014 when I got unfairly banned.

During those two years I never used any kinds of 3rd party programs to improve my gameplay, or to get an unfair advantage over other players (ie. I never downloaded any hacks/cheats nor did I ever modify my game files).

Immediately when I got banned I sent a support ticket to OP Productions' Zendesk support line hoping they would actually take another look into my account and see their ban was false - yet they never replied to my ticket and just closed it straight away.

I got banned for no reason from a game I made hundreds of youtube videos of, played thousands of hours, spent quite a massive amount of money on and advertised through the whole first person shooter gaming community.

No amount of money refunded to me would make up for the time I spent on this game, I simply want my account back.

The email used on my account: [redacted]Desired Settlement: My account getting unbanned.

Hey I am Black Lotus from the WarZ forum (ISS) now Yes I have over 8500 post there. I was recent ip banned from forum now with my new find freedom. I can finally express my true thought without restriction. After a year of playing this game, I feel I would like to express my through for the game.

First off I love this game. This game could be so much fun if the developer would actually listen to me. I truly wanted this game to success. I truly do love this game. I personally spend over 100 dollar in this game. I have brought over 6 accounts and I have no regret what so ever in buying this game. This is game can exciting and rage inducing game. This game has a high risk factor which can make or break you. I personally find that there are a lot good people who play this game. I also know some of them will can also stab you in the back.

One of my most negative experiences was that I find out that the dev and mods were talk crap about other player. Yes some of the people in the community are annoying but it not needs to talk crap about them. The incident with Mad Max aka Striker Cade and a new developer Artemis knives is a fine example of this. I have heard of from a ex Moderator that the dev were talking negative thing about their playerbase and daily too. It a shame this company lack of professionism to it playerbase. I have keep silent about many incident. However now that I have nothing else left. I am going to say this. They clearly didn't expect for the game to do so well. The dev have no faith in it fanbase on it forum community. I even find out that both Kewk and Zombert have talk crap about me too. ( I know you read my personal PMs too) However my love for this game have kept me silent and I do wish this game to be as big as League of Legend or even DOTA. However the dev lack of respect and faith on their community will be it downfall.

I have seen multiple their fans actually tired to help make this game better. However the direction of the developer of OP production was very misleading. They have promise multiple time they will fix the issue and many time they never even try to fix the problem. Look at unstable server continue disconnection from server. There are many bugs and buggy zombie. I understand you have a small team but it over a year. we have waited over for a year for stronghold. It nothing but a death arena. I have remain positive this whole time however I am not going to sit by and watch something I care about died with a fight .

I even play legit all this time. I never even cheated once in this game and I will never cheat in this game. I have been kill so many time that by hacker and I stop caring about it. I have stop caring about them now as this is a never ending battle. Yeah the dev have step up their anti cheat. Yeah Fairfight is a good anti cheat system . However this undermine by the cheap account situation. I know dev you are in need of money. This revolving door policy is not good in the long run. I know they have HWID ip banned. I have seen it in action . It can be very effective however they do not use it. Yeah it a revolving door policy.

I know it long but bear with me.

Support I know support is nonexistence until this year . Yeah I have sent ticket too. None were answer until this year by a real person. They close all my ticket from last year and never solve any of them.

However I admit support now is a alot better and there is no more automated closed response and it a good start from there. Yes if you hacked they know and they do check ip too. So you cannot send a ticket for your friend.

I even got a warning point for reporting a duper who was c-mag and was streaming it too. Yes Kewk give a warning point and I never report a duper until he quited. I give public posting about them and warn you about them. I personally took that too heart. Do you know why now there is a black market and why you are losing money now. I have warned you that duper existed. They are even showing it the public and it so easy to find it too. You can hide on your forum but not the internet. This reward of new duping method for 1000000Gc is a joke and no one will report it now. You have made people in fear of report their finding. I personally know of only one method right now . However it not worth duping anymore. As sniper rifle were duped like it was in style and people have over 100 sniper in their legit account lockbox. I can say one thing was it worth silenting your loyal fanbase.

The forum was a treasure of info. Even hacker announce their attack against you daliy. I have over 8500 post and I read the forum and never forget them. They would make spam site and hack login and many other thing. Almost half of the trader there was a hacker or is hacker. I know them by their name. I personally feel that you should bring back gc trading at least then you can make money from that. Instead of them using the black market.

I have many thing I wish to tell you however I want to leave it one positive note. Dev and staff of OP Production this game is wonderful and it even could have been a great success However you just keep making the same mistake over and over again. I have tell you the flaw of them. If you choose to listen or don't. I personally hope do success but I believe your flaws will caught up to you.

Love you lot Black Lotus

Review: OP Productions produced a video game that a lot of people have enjoyed but also found to have been made by ies.

I spent 80+ days, on their game, I climbed the rankings and achieved rank ONE, I Livestreamed and supported their game via www.twitch.tv, I spent probably close to a thousand dollars in their game on ingame currency and cosmetics.

An employee of theirs decided (Name = MMAZ) that with no evidence but his own opinion, that he should infact permanently BAN my game account, again for no reason except his own opinion about me as a player within the game.

The developers of this game has made promises after promises (never were any promises lived up to, always let down) they promised changes in the game, game updates that never happened or were delayed MONTHS.

When somebody's game account is permanently BANNED by a developer (employee of the company that produced the game) they are put on a LIST, which says that you are not to have your account back, despite any evidence that you dont deserve the ban.

You have the ability to email their support staff, and they will ""review"" the case, but when you provide your game account details they can see on the LIST that this developer that closed your account has said that you should not have your account back, so they just give you the usual "no" answer, and always refuse to provide evidence that the closure of the game account was LEGIT.

As far as I know, the developer that banned me, was later fired after the closure of my account, and I have to do this day, 6+ months after the closure of my game account, still not found a developer that wants to talk to me or help me, they intentionally IGNORE me, or just tell me to go F myself.

I feel that I have been wrongfully treated, when I over the course of a year and a couple of months spent over 2000 hours ingame on their game servers, spent almost a thousand dollars and had my game account closed with no reason provided and only based off a personal opinion.

MMAZ used to work for the company, he did a youtube series that I think was later deleted, but I believe he also did some developing, but nonetheless he had the ability to ban me for no reason.Desired Settlement: My desired outcome would be a money refund or to have my account re-opened with everything intact as it was when It was closed.

I would be satisfied with 300 USD +

Review: Purchased a software product in advanced in good faith. product was not as advertised. The company lied and doesn't respond to any contact. they make public false claims and don't follow though.Desired Settlement: $60 refund for purchase made.

Review: I played The Warz, now renamed as Infestation Survivor Stories, from the release of the game until I was unfairly banned. I purchased a private server in the game prior to being banned that has since run out without use. I received no notice or any reason for my ban through official communications. My support ticket was closed instantly without reply. Unofficially, they claim that I have cheated in their game but this is untrue. I have spent thousands of dollars and roughly 3 thousand hours in the game over the last 2 years. I have supported this game though YouTube for a 18 months by uploading hundreds of videos with thousands of views. To suggest that I was cheating is ridiculous considering the amount of time and money I would have been risking. No amount of money can ever compensate for what I have lost with the banning of this account. The account email that was banned is [email protected]. The character that was banned was [redacted]Desired Settlement: I would like my account to be unbanned.

Review: Spite having been one of the very first people to even preorder this game back in September of last year, I have now been permanently banned unjustly. I have never cheated, and would never cheat. I have tons of in game gold credits and still private server rentals available as well. All of which cost real world money, and cannot be used due to being banned, again for no reason. I have contacted their customer support. Once on July 26th. And once again about August 20th. Checking on those case statuses, they both say "awaiting assignment." Unacceptable. It has been over a month. And after attempting to contact them through their [redacted] page as well, I was immediately blocked. Unable to contact them from that method. After reviewing their support forums it seems there have been an overwhelming number of people being unjustly banned. A number of them having already purchased a large number of in game credits. Leading the fans to a theory that they are scamming people out of money, and banning hardcore players like myself, thinking we would pay for the game again.Desired Settlement: I would like my account unbanned, with all of my characters stats and inventory intact, an apology, and some in game gold credits to make up for the ability to not play this game now for over a month. A game that I was one of the first to purchase, and participated in the alpha testing, stood up for, and got many of my friends to purchase.

Review: I purchased this software game back in October 9th of 2012 , and paid 49.99 for a game they promised numerous things with and never full filled any of those obligations that I was to receive with the account, also refused me support when back in December before the game was released support to get the software updater working and patching correctly so it could be used and the game played. After having so many issues, and the company lied so many times about what we were promised to get with the game, I finally after 8 months of working on the issue myself and not getting any support get the patcher working finally , by for the 10th time reinstalling their software it began working after they fixed their software and made a new launcher and were forced to change their name due to copyright infringement violations , and only to find my account and software use was banned unjustly for no reason. I never broke their terms of service or agreements, matter of fact they broke their guarantees and did never full fill what I was to receive with my account purchase to this day I never received any of the items I purchased.I paid 50 dollars for a product I never received and service never given.To support this even more , the company made promises not to wipe account data after october 31st, and they did in fact wipe in december again causing all time account and data loss.Desired Settlement: I want either my fund refunded to my visa card I paid for the game with or my account made so I can use it and my items, GC, and all promised items, private server rental for 6 months premium rental and my titles and inventory restored as they were last time I played the game.

Review: Product was advertised as having "Up to 100 player servers" the game promises, despite only supporting 50 players in each. The one and only map currently playable is only 72 square kilometers, however it was advertised as "between 100 and 400 km square kilometers.". Clear false advertising on Steam, in which has been proven and the game removed. However, I bought the game directly and have not been offered a refund despite voicing my complaints.Desired Settlement: I paid $30 for this game. I request a full refund.

Review: I've been playing a game once called WarZ which later on switched name to Infestation:Survivor Stories, this game is provided and sold by OP Productions (Hammerpoint Interactive).

On the date of the 16/05/2014 I was banned on a game which I had been playing since 24th March 2013 (Account purchase: [redacted] ). When I was banned I didn't get a reason which led to my account being banned. When I sent in a support ticket asking why I was banned they said this.

"Greetings,

A thorough investigation of this account determined that its closure is valid and it will not be reopened under any circumstances. OP Productions is unable to offer further assistance once an account is closed for valid reasons. We do not release internal information or details regarding bans or investigations.

The Terms of Service can be found at [redacted] The End User License Agreement can be found at [redacted] As the matter has been fully resolved, further inquiries regarding this account will go unanswered and may result in the removal of the inquiring support account. Thank you for your understanding in this matter.

Regards,

Infestation Support

May 16, 2014 11:36"

This was said by Trebmoz ,Infestation Survivor Support.

I play and record my gameplay footage when I can for my youtube. Where you can clearly see that i'm not cheating.

My Youtube: [redacted] I belive that I was banned unjustly and there was something wrong which led to my account being banned.

I've spent around 1037 hours on the game and that converts to around 43 days played time. That's a lot of time which was used to play the game. I;ve spent real money on gold coins (approximately £86.82) , also known as GC.

OP productions are extremely unprofessional and really dont know how to run a game if they're going to ban players who weren't cheating.Desired Settlement: Un Ban my account.

Review: I purchased two copies of a game from the company on November 7, 2012. I got a copy for me and one for my girlfriend. I played the game until February 2013, she stopped playing in December 2012 as it was her first experience with a PC platform game, and she felt it was a little bit beyond her experience. After a friend of mine decided to purchase a copy of the game on 4-14-2014 and requested that we play, we both decided to re-install the game and give it another try. After attempting to log into my account and not having my password work I reset my password and proceeded to log in. All of my characters in the game had their inventories emptied, and my 'GC' balance on my account was empty. 'GC' being the game currency purchased with real world currency. I checked the 'GC' log and saw that on 10-27-2013 my entire balance was donated to a clan I've never heard of. I then went to check the status of my clan, and all but one of my characters still remained in the clan. Also all of my girlfriends characters were no longer in the clan, so I knew something had happened. She then attempted to log into her account only to find that her password wasn't working. After failing to get the right password 5 times, the game IP locked her account for 1 hour. After the hour was up, she reset her password and tried again to log in. When she logged in the game told her that she had been permanently banned for cheating. Apparently at some point, someone other than us had gained access to both of our accounts. After doing some research I had found that OP Productions LLC / Hammerpoint Interactive's database and forums had been hacked and thousands of accounts had been compromised, ours being two of them. I then proceeded to contact their support to get the issue resolved. After we both contacted support. I was told that nothing can be done to fix my issue and that it was my responsibility to maintain the security of my account, even though it wasn't my security that was at fault for the loss. My girlfriend was told that her account was banned because she violated the EULA, which she never had, she had just been a victim of OP Production / Hammerpoint's negligence of security and support. The problem was their security not ours. They now have an anti cheat system in place, and apparently better security. None of which was in place when we played.Desired Settlement: I either want replacement of my lost 'GC' balance to my account and my girlfriend's account replaced or a full refund in the amount of $24.99 USD per account via check, as I no longer have the prepaid card I used to purchase these accounts.

Review: Costumer service will not do anything to help you and if you post on your forum they will delete the post and then banned youDesired Settlement: they need to look at there policies and fix them and the way they treat customers

Review: To start off, They had a security breach where countless passwords and user account information was stolen and used to steal things from other people's account, Unfortunately one of my accounts was affected, I have waited 2 weeks for a response from them to restore what was stolen and to no avail. I then contacted their customer support because I wanted a refund - They informed me that I could not receive a refund due to the fact that my account had been online for more than 24 hours which was from my account being hacked/stolen and was not me at all. Even after they had stated that my refund was denied I still have not heard anything about the things that had been stolen.Desired Settlement: I want the full refund of the price I paid for this video game, In total was the amount of $60.00

Review: My account was unfairly banned and now I am unable to play Infestation: Survivor Stories. It is an online survivor game. The account username is [redacted]. I have never used any 3rd party software or cheats to give myself an advantage over other players. I believe I was banned because one of the developers has a grudge against me because he streams while he works and only listens to people who donate to him or pay $5 to subscribe to his channel. I told him he was bad at his job because of that and I'm sure he banned me for that reason. I send in a ticket to their Help Desk Support and I almost instantly receive an automated decline. It is the same message multiple other players have mentioned in their community forums which they have all deleted and continue to delete.Desired Settlement: I have spend over a month in hours playing and gathering gear and upgrading my skills that no amount of money could amount to the time I put into it. I would just like for them to unban my account so that I may continue playing.

Review: Infestation Survivor Stories has locked me out of my account with no response on why. I have emailed them multiple times with no response. Desired Settlement: I would like a refund or my product back.

Review: So I have been support this game Infestation since it came out. I have spent over 200 dollars on this game. The other day I was playing their new game mode called Hardcore with a friend. Well me and my friend happened to kill a guy named Envoy who just happened to be streaming. Well the Developers of this game just so happened to also be on his stream watching. 1 minute after we killed Envoy both my character and my friends were both killed and banned from the game. I tried to contact Infestations support by submitting 3 tickets but all 3 tickets were closed and ignored with no response back. They cannot even tell me why I was banned. I am 100% sure I did nothing to break their policies. They banned both me and my friend because the Developer thought we were ESPing but there is not enough proof to just ban someone on suspicion. I have tried to contact the Developers on the forums also to try to get a one on one conversation with one of them but every time I try I get ignored like always. This game has a very bad support system and they do not care who gets banned and if the bans were unjust. They just care about money and if someone is gonna buy the game again. I mean they can't even stop people from hacking in this game. I have around 1k hours on this game so I had no reason to cheat and I had just spent over 50 dollars in the past 2 weeks also for in game money. My account that was banned was "[redacted]" and my friends was "Chinese Reaper".Desired Settlement: I either want a full refund of all the money I spent on this game or I want my account unbanned. My game email is [redacted] my account that was banned was called "[redacted]" my friends account that was banned was called "Chinese Reaper"

Review: I'm a passionate gamer, with the intention of having fun in videogames, for the past 11-12 months I've been playing a game once called WarZ which later on switched name to Infestation:Survivor Stories, this game is provided and sold by OP Productions (Hammerpoint Interactive) I started off by spending 20$ on the game and from there on playing the game +10 hours every day which resulted in me gaining the top rank in the game, I have been ingame for over 60 days in this game in the past 340-365 days. which is a lot of wasted time, because I was banned without being provided a reason and I have purchased ingame currency (Gold coins) in this game through the service Xsolla, and spent atleast 200$ and I demand a refund or my account unbanned, also the ban message that I recieved was something like "This account is not gonna be able to ask for customer support as it has been disabled for this account"

so In total I wasted +220$ and +60 days of hard work INGAME

I'd also like to add that back in June or July last year I was banned and had to wait nearly 1 month for somebody to unban me or tell me what was going on, OP productions are extremely unprofessional and really dont know how to run a game and try their best to shape the game in a way that requires everybody to spend money on (GC) to have fun in the game.Desired Settlement: I want my money back, and my time spent in a form of currency, or my account UNBANNED from the game.