OPA Chemicals LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
The claims made by the business are falseFirstly, I was not confrontational at first, I calmly explained the situation, hoping that the matter would simply be resolved.The person I spoke with was not willing to help me or understand the circumstancesSimply they were dismissive and said there is nothing we can do except make you pay for the shipping back and pay for a restocking feeWhen I said that wasn't satisfactory for me, and if their company would like to do business with my hotel in the future then I hope they would reconsiderI was then told that would absolutely not be the case, in which I did get confrontational and said I would report them to the Revdex.com, in which I was responded to with if that's what you need to do, go ahead and then they hung up on meI am not avoiding paying a bill, I am avoiding paying for something I did not want nor did I authorize for purchaseI have worked in the hotel industry for over years, and I have never been so outraged over the customer service of a company that claims they want to work with hotels
I will only accept a resolution if the company waives any restocking fee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by OPA Chemicals LLC regarding complaint ID ***.I did hear from a collections company and her suggestion was for me to mail back the chemicals and provide her with a receiptThe only problem with that is they weigh so much
that it costs just as much to send them backSo at this point I am just going to dispute the collection letter and let them research it because I still stand by the statement that at no time did OPA Chemicals state that I would be charged. Sincerely,*** ***

Hampton Inn Monroe is correct in that a sales call was made to their location, however our company asks specifically for authorized personnel that are able to make decisions for purchasesThat is when they connected us to their maintenance manager Gary who spoke at length to our sales operatorNever do we offer free samples to any business as was explained because we deal in commercial grade cleaning supplies and samples of any kind could create liabilitiesIt was also explained that we operate on a net billing and that we would not be charging costs upfront until materials were deliveredThe reason for that is to avoid any circumstances where materials may be damaged, or lost while in transitFurthermore it was explained that materials would only be released with a signature authorized to the property upon delivery to complete verbal commitment being madeThese terms were accepted and materials were signed upon delivery; that was in SeptemberWhen invoice was sent we were still in good faith that payment was to arrive however as the payment became overdue, we reached out to ascertain whyRepeatedly in the beginning we were told that the invoice was submitted for processing but payment never arrivedAs the invoices reached days I tried to reach out to accounts payable or someone in charge of billingEach instance messages were left and were not returnedUntil finally I spoke to Gary who informed that he had been reprimanded for purchasing and wanted to return, at this time invoice was now days past dueWe initially informed him at that time of a restocking fee but through conversation it was decided that we could make the exception to have the product returned and waive the restockingHowever we would not be sending a return label on products or materials that were ordered Gary said that he would not pay to return products and neither would the *** *** MonroeWe informed that a call tag would not be sent at our expense.Side note: we sympathized that Gary was reprimanded and made an exception for return but paying twice for shipping on a product that was ordered was not something that we were going to do.We reached out time and again to remedy the situation to no availOur final attempts came as the file began reaching over days past due we still advised that we would take back the product but again would not be paying for shipping for an order that was placedThey still refused citing that they wanted a call tagGary refused to send the product back unless we paid for the shipping yet againLater on I contacted their main office to try and work an arrangement to have the invoice closed as a settlement, which was rejected as wellIt was then that I had to inform them that collections would have to notified and that the past due balance would have to be sent to an agencyOnly then did we receive notification from Bonnie titled as general managerShe sent letters only; and only in December one of which stated that they would be disposing of the productWe never agreed to the disposal of products or materials but they are allowed to do whatever they want with materials they have purchased but still they would have to pay the bill.Since then the file has moved to collectionsIt is our right as a business to seek remedy for past due balances and though not every transaction is smooth we are a legitimate business that pay our taxes to do business in the state of New York and I cant imagine that there was more that could be done to accommodate a business that placed an order.Now that the file is in collections return of the product will not be acceptedThe invoice will not be zeroed out and pursuit of the invoice amount will continue through collections and collection practicesThey were given opportunity to return products and informed that restocking fees would be waived to accommodate but we had already paid for shipping the product there we would not pay for its return when product was ordered

At this time, I have been contacted directly by OPA Checmicals LLC. regarding complaint ID ***, however my complaint has NOT been resolved because: they refuse to accept responsibility for their mistake.
[Your Answer Here]
In order for the Revdex.com to
appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our qualified sales team makes every effort prior to any sales to ensure that we are speaking to authorized employees. In this case we spoke to Ken to some length. Never in any of our pitches do we say "free" or "sample". We cannot send free sample as it would open us to liabilities since we deal...

in commercial grade cleaners. Our team explains every billing detail that we operate on a net 30 and what is being billed prior to ending each call as per policy. We would not send out products and materials freely because we are a business and we pay taxes to operate as a business in NY. When Shaun called in it was explained to him that his employee had made the order and that as we knew it he was representing [redacted] as person that was authorized to make purchases. Not once during the sales call did he express dis-interest in our products or state that he was not authorized to place the order. Our sales team are professionals and they would not respond in the manner that has been addressed to us in this complaint. In reviewing the information we found that he did not speak to a Jason but spoke directly to David and there was no disrespect or confrontation from our end. In fact it was Shaun that had acted dismissive and hung up the phone while David was trying to work on a resolution, one that unfortunately was unsatisfactory to Shaun.   As was told to Shaun before that an order was placed and as it is our policy returns on orders are subject to a restocking fee. We are not scammers, we are incorporated to operate in this state and its easy for others to make to claim that we are a scam especially when trying to avoid paying their bills. While we are open to resolution and to remedy this situation we will not at this time go against policy.

We will not use a public forum to throw back accusations or insults further than what has already been stated. That being said I will only say this that of our actions, that we operate as professionals and to that end we do not behave in the manner for which we have twice now had to defend. Furthermore we will look to resolve this matter as expeditiously as possible; to that, regard we will agree to waive the restocking fee. However we will not be supplementing a call tag/return order for the products that were ordered. The materials sent out will have to be returned by [redacted].We will not have the matter escalated any further or take additional actions so long as the return is sent back in a timely fashion and verified that return is being sent. If this is still unsatisfactory then it will have to remain as such as no other considerations will be afforded and at that time we may choose to exercise our rights to send file for recovery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]