Opal Enterprises

Opal just installed our first batch of windows and we love them! Affordable and great quality The crew was fast and professionalMy son's room temperature has noticbly increased now that the old drafty windows are gone We will be calling opal again when we do the windows on our first level

Excellent service! From the moment we've begun selecting our front door, the staff at Opal Enterprises has been in constant communication with us about the time line, expectations, preparation and finally the installWe've consulted with other Companies about the exact same door and Opal Enterprises had gone above and beyond to earn our business Eli, the Salesperson was fantastic at answering all of our questions (several times), and the installation crew was very professional and knowledgeable

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] 's windows were installed in January of [redacted] called our office in May of asking us to please come pick up our job sign (we combed our phone records for a prior call and unfortunately could not find a call or a message left from her at all.) In May of we picked up our yard/job sign and she did not report to us then that she was having problems operating her Andersen Casement windowsIt is likely [redacted] called, unfortunately the one call was missed, but without malicious intent by our office [redacted] called Opal's office on Wednesday X-at 2:and spoke to *** [redacted] described her issues as "some denting of the screens and wood of the windows" because the removable, folding casement handles were "banging" them and she was concerned about a possible "recall" with the window hardware [redacted] was offered the owner of Opal Enterprises on Monday X-at 11:am so he could come inspect the issue and help with understanding her windows better(All homeowners are given a manual on their new windows on how to use and maintain the window handles)The folding, removable handles are designed to come loose On Thursday 9-25- [redacted] created a Revdex.com complaint prior to her service appointment for Monday X-at 11: [redacted] did go out to the home at the pre-arranged service time and got to understand the window concern the homeowner has experiencedIn effort to provide good support of the Andersen window brand, Opal has agreed to replace; free of charge, the requested screens and hardwareThese have already been ordered and will be offered to the homeowner immediately upon receipt

We just completed installation of new windows throughout our home We contracted with Opal Enterprises after obtaining quotes and meeting with several different independent and private installers My approach with Opal was to visit their office first because we were tired of the song and dance approach that many of their competitors used when they insisted on coming to our home I found Opal to be professional, courteous, knowledgeable and efficient from the folks that met me at the door to the installers who completed the work In particular, the salesman who provided the initial estimate, the Project Manager and the Crew Leader were extremely easy and knowledgeable to work with The concern I had when we expressed some dissatisfaction with some fine detailing upon completion was quickly and professionally handled by the Opal team and they worked in earnest to assure that we were completely satisfied We put this project off for a number of years but the delay paid off in our selection of Opal We will consider Opal for the roofing project that needs to get done in the next couple of years and I highly recommend using this company and their team for similar home improvement projects

Our experience with Opal was good from start to finish Eli, the sales rep was very attentive, prompt to answer our questions, and helpful with the options we had to chose from The install work was done professionally Any issues were promptly addressed, and everyone involved displayed a desire to make sure everything was done to our satisfaction