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Open Air Bicycles

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Open Air Bicycles Reviews (3)

Complaint: I am rejecting this response because: Based on the attitude of the employees of Open Air, they made me feel as if I lacked the basic skills to change an inner tubeEven though I've been a home bike mechanic for over three years and have hours of experience as a volunteer at Bici Centro, our community bike shopThis all boils down to forgetting that the customer is always rightFor crying out loud, this is over a $item! If I had been the manager I'd have refunded the money in a heartbeatAs it is, they've lost a customer for life, and I will tell everyone I know to never shop thereNo refund or store credit will resolve thisI insist this negative mark remain in their record as a warning to all Regards, [redacted] ***

Complaint: 9989279
I am rejecting this response because:
  Based on the attitude of the employees of Open Air, they made me feel as if I lacked the basic skills to change an inner tube. Even though I've been a home bike mechanic for over three years and have hours...

of experience as a volunteer at Bici Centro, our community bike shop. This all boils down to forgetting that the customer is always right. For crying out loud, this is over a $4 item! If I had been the manager I'd have refunded the money in a heartbeat. As it is, they've lost a customer for life, and I will tell everyone I know to never shop there. No refund or store credit will resolve this. I insist this negative mark remain in their record as a warning to all. 
Regards,
[redacted]

Review: I purchased an inner tube for an emergency on road repair. I installed the tube within minutes of the purchase. While my bike was still upsidedown, the tube burst with a loud bang. Obviously a defective part, especially considering I had yet to put weight on the tire and also had purposely under inflated it. When I returned to Open Air, 30 minutes after making the purchase, I was refused a refund or exchange. I stressed the fact that it was obviously defective but they wouldn't do anything for me.Desired Settlement: Refund my purchase.

Consumer

Response:

Review: 9989279

I am rejecting this response because:

Based on the attitude of the employees of Open Air, they made me feel as if I lacked the basic skills to change an inner tube. Even though I've been a home bike mechanic for over three years and have hours of experience as a volunteer at Bici Centro, our community bike shop. This all boils down to forgetting that the customer is always right. For crying out loud, this is over a $4 item! If I had been the manager I'd have refunded the money in a heartbeat. As it is, they've lost a customer for life, and I will tell everyone I know to never shop there. No refund or store credit will resolve this. I insist this negative mark remain in their record as a warning to all.

Regards,

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Description: BICYCLE - DEALERS

Address: 3516 State St, Santa Barbara, California, United States, 93105

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