Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I said in my previous messageWe agree to accept Harris plumbing offerThat is to repair their plumbing installation for no fee.Thank you.*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am responding to the complaint made by *** *** ***On January *** and *** Harris plumbing replaced a portion of the waste lines for the top floor bathroomWe replaced the toilet bowl, and the waste under the existing vanityOur work was tested and no leaks were foundAccording
to *** *** he left the ceiling open for months before he closed it upTwo and half weeks ago he called about a leakOur receptionist took the information and scheduled it as an estimate for the following day October ***We were very busy and he is right we did not get to him until Friday October the ***One of our estimators Joseph upon arrival met with ** *** and he was told that there was a leak in one of the closets on the second floorIn Fact there was a stain on the ceilingJoseph went up to the top floor and checked for any visible leaksHe could not find anyThere was a hole in the floor at the corner of the tub and he m entioned that water could have been spilled on the floor ( it happens all the times after taking a shower) and might have leaked down to the floor belowHe also asked if he had any roof work done( this apartment is on the third floor the top floor)*** *** said that he had the roof recently doneWe couldn't tell where the leak was coming fromTherefore the last discussion we had was that he was going to have the ceiling open so we could go back to check if the leak came from our installation or elsewhereIf it was due to the repair we did we would go back to fix itHe agreed as a gentlemen would, but he never called backOur estimator may have mentioned that we guarantee our work for year but of course we would fix the leak if it was due to labor or defective materials provided by usTherefore I don't think is fair for him to be asking for his money backWe have been in business for decades and this is the first time a customer has made a complai ntThe best advertisement for our company is from excellent relation with our clientsThis is a simple misunderstanding that can be easily resolvedIf the leak is from the repair we did months ago we will gladly go back to fix itWe need *** *** cooperation so we can check the problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I said in my previous messageWe agree to accept Harris plumbing offerThat is to repair their plumbing installation for no fee.Thank you.*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I am responding to the complaint made by *** *** ***On January *** and *** Harris plumbing replaced a portion of the waste lines for the top floor bathroomWe replaced the toilet bowl, and the waste under the existing vanityOur work was tested and no leaks were foundAccording
to *** *** he left the ceiling open for months before he closed it upTwo and half weeks ago he called about a leakOur receptionist took the information and scheduled it as an estimate for the following day October ***We were very busy and he is right we did not get to him until Friday October the ***One of our estimators Joseph upon arrival met with ** *** and he was told that there was a leak in one of the closets on the second floorIn Fact there was a stain on the ceilingJoseph went up to the top floor and checked for any visible leaksHe could not find anyThere was a hole in the floor at the corner of the tub and he m entioned that water could have been spilled on the floor ( it happens all the times after taking a shower) and might have leaked down to the floor belowHe also asked if he had any roof work done( this apartment is on the third floor the top floor)*** *** said that he had the roof recently doneWe couldn't tell where the leak was coming fromTherefore the last discussion we had was that he was going to have the ceiling open so we could go back to check if the leak came from our installation or elsewhereIf it was due to the repair we did we would go back to fix itHe agreed as a gentlemen would, but he never called backOur estimator may have mentioned that we guarantee our work for year but of course we would fix the leak if it was due to labor or defective materials provided by usTherefore I don't think is fair for him to be asking for his money backWe have been in business for decades and this is the first time a customer has made a complai ntThe best advertisement for our company is from excellent relation with our clientsThis is a simple misunderstanding that can be easily resolvedIf the leak is from the repair we did months ago we will gladly go back to fix itWe need *** *** cooperation so we can check the problem