OpenEdge Payments, LLC

Hello, The standard process when a transaction authorizes but doesn't settle is to re-run the transactions so that the cardholders are charged for the service, and the money is paid to the business owner That is the situation here, there were American Express transactions that failed to settle and we need to process them We are not able to run transactions without the business owner's consent and have been unable to get that consent We have the transactions ready to process and can have the deposit go through in 2-business days

December 22, Revdex.com of Utah South Redwood Road, # Salt Lake City, UT RE: Case # [redacted] : [redacted] Dear [redacted] , This is in response to the letter dated December 22, from the Revdex.com, relating to Case No [redacted] : [redacted] Thank you for forwarding Mrs [redacted] correspondence to usOur customer service team has been in contact with Mrs [redacted] and has confirmed the requestMrs [redacted] should receive the funds in the next 3-business days Thank you Sincerely, Courtney L S***, Paralegal

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: global should be covering the transactions not the card
holdersGlobal (openedge) is the sole reason we are in this situationBoth the card holders and myself thought that the transactions went through as normalShady companyI am fully aware that global is a horrible company that will not admit what they did was sneaky and wrong and that I will never see the $that I lost in services.
Sincerely,
*** ***

Hello, We have contacted the business owner for more information and are working on a resolution

Hello,We have spoken to the business owner since this complaint, and are currently in the process of working with him on a resolution. As this it still an an open issue I don't have a final answer other than we are working diligently to address the concerns within the contractual obligations
of the merchant agreement

Complaint: ***
I am rejecting this response because:the merchant had not provided any fair resolutions for this matterFurthermore after reviewing all of my bank statements I have confirmed and proof that in addition to not receiving any of the American Express charges this merchant was actually deducting the full cost of that American Express charge from my account meaning I have been deducted an extra $53,totaling a loss of $106,This company was literally stealing from my account without authority whatsoever we park her this company was literally stealing from my account without authority whatsoeverThis is far more than just bad service, this is stealing Please provide a fair and realistic resolution.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, The standard process when a transaction authorizes but doesn't settle is to re-run the transactions so that the cardholders are charged for the service, and the money is paid to the business owner. That is the situation here, there were American Express transactions that failed to settle and we need to process them. We are not able to run transactions without the business owner's consent and have been unable to get that consent. We have the transactions ready to process and can have the deposit go through in 2-business days

Hello,There is no record of a closure request prior to February. We received the attached close request in FebruaryThere was not enough information to complete the closure request. We attempted to call the business phone number but it was no longer in serviceWe emailed the email
address on file (notification below). We talked to the business owner on March and explained we still need the closure form completed and offered a credit for February.to: ***CC: BCC: Attachment: Subject: Account-unable to close [ ref:_00DA0YBWk._5002A1G1DD7:ref ]Body:Dear ***, We received a closure request for your account, but there was not a signature or printed name on itFor this reason, we cannot accept itFor your convenience, we are sending you an E-mail with information to close your account onlineYou may submit the closure online, or send us a letter with all the same information on the online formWe tried calling at the phone number listed, but the number is not in service. If there is anything else we can assist you with, please call our Customer Service department at 800-338-6614, option or E-mail to [email protected]. Thank you

Hello, We are working with the business owner to process the transactions for payment. The missing transactions have been identified and are ready to be processed

Hello,  We verified that there were transactions processed in February so there were fees charged on the February merchant statement. The February merchant statement details the fees charged. They are the standard fees that were charged for the life of the account. We explained the reason for...

the fees on a phone call 3/9/2018.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

December 22,
2015
Revdex.com of Utah
5673 South Redwood Road, #22
Salt Lake City, UT 84123
RE: Case # [redacted]:
[redacted]
Dear
[redacted],
This is in...

response to the letter dated December 22, 2015
from the Revdex.com, relating to Case No [redacted]. Thank you for forwarding Mrs. [redacted]
correspondence to us. Our customer service team has been in contact with Mrs.
[redacted] and has confirmed the request. Mrs. [redacted] should receive the funds in
the next 3-5 business days.
Thank you.  
Sincerely,
Courtney L.
S[redacted], Paralegal