Opening Ceremony New York

Revdex.com:
I have contacted the business and was able to initiate the refund process. Thank you for your help! ID [redacted]
Sincerely,
[redacted]

Review: First of all, Opening Ceremony New York did not ship out the purchased piano right away as requested, so it took more than two weeks to arrive via FedEx ground while shipping was not affected by any weather related delay. The store also did not inspect if the product was in working order before shipment. The product arrived late, was defective, and was unplayable. When I contacted the store, they initially wanted me to pay for return shipping myself and said that they would refund me afterwards. I refused to do so and asked for a prepaid FedEx shipping label. During the entire return process, I always communicated via email promptly. The [redacted], was the person who handled this matter. However, she stopped responding to my request for a check refund even after I sent a follow-up email.Desired Settlement: I'd like the store to reimburse me in the full amount of my original payment (price of the piano + tax + $20 shipping charge) together with the extra FedEx packaging cost $9.82 (to make sure that the piano would not be damaged during return shipping).

Consumer

Response:

I have contacted the business and was able to initiate the refund process. Thank you for your help! ID [redacted]

Sincerely,