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OpenTable Reviews (7)

• May 12, 2023

Awful Customer Service
Obviously Open Table doesn't care about Customer Service. You don't even have a phone number for customer service. All customer service issues are supposed to be handled through your chat room, which has very limited capability. Absolutley amazing that you run a company without having a phone number for customer service. Why is it so difficult to simply have a human being answer a phone call from a customer?! Terrible business model. Unreal.

Thank you for contacting OpenTableWe have been experiencing unusually high email volumes and we’re sorry it took so long for us to respond to your requestWe see that our Support Team has reached out to you and explained the terms of our Dining Rewards ProgramIf you still have additional questions regarding the program, please let us know Best Regards, OpenTable, Inc

Hello ***,Thank you for contacting OpenTableWe're sorry to hear about your recent poor experience with your gift cardIf you purchased or received a generic OpenTable gift card, it must be activated for a specific restaurant before it can be used: [redacted] Our records show you contacted our Support department on 4/10/2017, but we were unable to locate your gift card order using your name or email addressPlease provide the Order ID or email address associated with your gift card so we can resolve this issue for you.Best Regards,OpenTable

Complaint: [redacted] I am rejecting this response because:it did not address what I sent in as a complaintI wrote about the rudeness of their agent who after hour holding hung up on me and the site showing I had a double booking when I booked and it said I could not because it was double booked None of this was addressed and they replied too late for the reservation!Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOpen table customer service contacted me after three days and although they resolved the issue regarding the gift card, I do not like the resolution, but I suppose I must accept itI would have preferred to have the cash because I've already lost out on the opportunity to pay for a $brunchOpen table customer service is awful and I will never purchase a gift card from them again and neither will anyone else I know once I get the word out.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Their response is not entirely accurate The email in question had nothing to do with either of the two transactions I've done with them In fact, it was sent several months after my most recent transaction with them While I believe they are obfuscating the actual truth here, I have come to an agreement with them on this matter I now consider this case closed Hopefully, they will be more careful in the future about sending potentially unwanted bulk marketing emails to their customers Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I tried to add to my complaint but your site just sent without my replyThey can call me.Sincerely, [redacted] ***

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