Operation Valor

Mr***:I just received a message from the Revdex.com that you have filed a complaint against us for this order (#3915). I apologize for your experience, but this is the first I am hearing of your issue.I looked up your order and it is currently on backorder because we ran out of stock on the OD
Green, LRG, crew-necks. I actually spoke to our printer/manufacturer last night about our current, 3rd printing and it should be finished TODAY and shipped out to us here in Austin. We should have these in hand and available to ship out to you and all our other customers by the middle of next weekI am also happy to substitute another color or collar type (or both) if you would prefer.If either of these options are still unsatisfactory, I am more than happy to refund your order in full. Please let me know your preference. Very respectfully, *** ** ***Chairman/Executive Director - Operation Valor

The customer's order has been fully refunded as of 12/01/@ 4:25pm central time. the customer was also notified of this via email at that time. Best Regards,*** ***Chairman - Operation Valor

Mr. [redacted],I have received and read your email in response to my complaint with Revdex.com.  I do not agree with you that this is the first you have heard of my concerns in regards to my order.  Please refer to the attachment for a record of our correspondence via email.  I initially emailed you on 1 November 2017, then on 15 November 2017.  My order was placed 20 October 2017.  You made a promise to me that I would receive my order prior to my transfer to another duty station which I told you would be 27 November 2017.  You did not make good on that promise.  In conclusion, I want a full refund of money that was taken from my credit card.
Regards,
[redacted]