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Ophthalmology Associates, S C

4600 W Loomis Rd Ste 310, Greenfield, Wisconsin, United States, 53220-4858

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Ophthalmology Associates, S C Reviews (%countItem)

On 1/31/17 I visited this clinic for my first ever appt there with Dr. ***. I scheduled my next annual appointment for 2/2/18. I never received a bill from them so I assumed my insurance had covered the entire bill which was normal with my previous eye doctor. Today I called to confirm my appointment since I never received a confirmation call and was informed that my appt had been cancelled. I asked why? and why was I never informed of this cancellation. She said the only note on my account that said to call billing. I said I never received anything from billing. She asked if my address was ***. She said I needed to call billing and then I could reschedule. I then called billing and was told my appt was cancelled because my acct was put in collections for non payment. I explained that I never received a bill due them having the incorrect addressed in their system. She said they never received their letters back chowing it wasn't deliverable so they never knew I didnt get them. To which said I never any bills so how would I know? And why wasn't I called? You had my correct home, cell and work numbers? She said they dont call anyone about collections they just send them to the collections agency. I believe they should have contacted me to let me know they cancelled my appt and then this matter could have been cleared up, but instead I was put into "collections" without any knowledge and my credit rating suffered because their staff couldnt enter my address correctly in their computer system. I work very hard to get my rating and maintain it. I 'm not even sure I should be responsible for it after they messed it up.

Ophthalmology Associates, S C Response • Feb 20, 2018

We pulled *** chart and our medical secretary did type in the wrong address. She typed in ***. Mail was not returned to our practice, so we assumed she received multiple bills from us. She was contacted by phone on July 12, 2017 at 8:09 PM and a message was left on her answering machine. She never returned our message. I called *** and we apologized for the typo our medical secretary made when entering her address into our computer. We have resolved this issue. We put a credit on her account for $65.00 and we notified our collection agency to remove her and restore her credit report. *** was happy with how this was resolved.

***

Administrator
Ophthalmology Associates, S.C.
phone - 414-281-0424 fax - 414-281-3475

Customer Response • Feb 20, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards,
***7:29 AM (1 hour ago)tomeHi -Yes I have heard from the company and Yes I am satisfied with their efforts for resolve this matter.

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Description: Physicians & Surgeons - Ophthalmology

Address: 4600 W Loomis Rd Ste 310, Greenfield, Wisconsin, United States, 53220-4858

Phone:

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Fax:

+1 (414) 769-8772
+1 (414) 425-4015

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