Opie's One Hour Heating & Air Conditioning, Inc.

I am rejecting this response because:
Everything they had to come back and fix was of their doing, they selectively left out the part when they flex piped my whole house and they had to came back to do it 75% right with hard pipe. (...

All credibility is loss when he omits certain information) They finished ducting the main part of the house but I still have flex pipe going to the back part that will not heat due to poor ducting. FLEX PIPE WILL NOT PUSH AIR ANY DISTANCE.  I have to run electric heaters to keep this room warm yet, Doug the sales person knew the house had very little duct work even crawled under the house to look and agreed that it needed to be ducted properly. My contract it says duct the whole house! They disconnected the duct to the basement and never ran a new lead to it, it still has no heat to this day. Yes they've come out to fix and add to what was promised when we signed the contract but never finished the work properly.  Don Opie has never been in my house so he himself hasn't a clue of the issues that were left undone. I've given him many opportunity to fix the ducting issues. As for the energy audit It was done when requested.  Mr Opie was supposed to call me back when I complained about my bills going up and he never did, so he wouldn't know if one was completed. The audit showed I have adequate insinuation and the windows are within 6 years old.  I've since had another company come an as the install and duct work and they are currently putting together an estimate to fix and duct the house properly.  Mr. Opie is not allowed on my property and should be ashamed of the way he conducts business. He took over $9000 from me to install junk in my house. As for the facts they presented  8/4/12  Leaking,  It was again poor craftsmanship on install that cause water leak down the vent pipe and into the house.8/8/12  One rooms 80 degrees the other is 60 degrees poor duct work install they had to put dampers in to stop the back of the house from being blasted with air.              Also the lead they installed in kitchen was a duct that was forgotten by them.  ( Again something they should have checked before they left the house the fist time remember their the professionals.)8/27/12  Installed condensation pump , They are supposed to be professionals and just let the water from condensation and a Humidor that they installed leak under the house that would have caused mold if not corrected. Again poor craftsmanship and Quality Control.12/3/12  Add duct work to daughters room..  Yes they failed to hook up the other duct to the floor vent that was already there. Maybe over looked still not completing the job of ducting the house like in the kitchen. Poor Quality Control1/4/13   Hard to have heat loss when ya don't have any heat coming out of the duct work..1/16/13  Total duct work is closer to 12 feet again it's work that should have been done right the first time. Room was and is still cold. Vents above doors should have also been done as returns are needed.  They are doing anything they can to try and figure out how to heat a room consistently .1/24/13 Had to pick up kids from school, 3rd time out in 2 weeks I'm losing patience and time from work.6/18/13  Called them for warranty not a free cooling maintenance. The bolt fell out of the blower motor so the shaft was just spinning and not moving the fan.12/4/14  $650 heating bill I'm told the Furnace has to have the blower running 24/7 per. One Hour Heating to heat house..  I never had a bill over $350 with the old Furnace and it actually kept the house warm.12/9/14  Noise they didn't install the door on the furnace properly and was was squeaking.12/7/17 We never has a conversation about a energy audit.2/1/17 Flame sensor  I was told I had a 10 year warranty the flame sensor would have been $0.00 under warranty.  BTW any hardware store has them new for $24.99  So the price is grossly inflated for the fact of the info they provided.I did post an honest review on Face Book of the services I've received from Opies.  2 of his personal lines are:  If your not ducted right we should sell you some duct work, and my reply was how much more do I need to pay when it was in my contract? Of course it was another reason then. Second line: When you buy a new car and ya have warranty work done you still pay a service fee.  I'm shaking my head at that and told him hes buying cars from the wrong people because I've never paid a service fee for warranty work. Its called customer service and standing behind the product you install.When I've spoke with Opie his demeanor has always instantly been defensive.  It's was my fault for every issue on the furnace they installed.  I will not let him on my property any longer or let him demean me.  As you can see by the facts he posted there is a pattern of poor workmanship and quality control within his business and my willingness to work with his company any longer is not viable. (This posted in his own words he signed it!)

I am rejecting this response because:
I will accept this response when I receive my refund. The heating satisfaction signed and dated form is attached.

Thank you for your time and considertaion, Don [redacted]