Opinions Dynamics Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told by my doorman that there are four people in my building that have subscriptions to TimeOut There is a lobby where the magazines are to be delivered early on Wednesday mornings and the doorman delivers the magazines to our doors The doorman said on any given Wednesday there is anywhere from zero to four issues to be delivered; it has not been consistentWhomever is supposed to deliver the magazines to our building is not doing their job every week The Time Out on-line comment section shows that other people are experiencing the same problem so it's not limited to my building People in my building that receive the New York Times do not have the same problem If Time Out cannot resolve this problem I will once again ask for a refund for my remaining subscription In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] :We would like to thank [redacted] for being a loyal subscriber to Time Out New York and we look forward to continuing to be the source to which readers such as [redacted] turn for the best recommendations for restaurants, bars, movies, theater shows and more in New YorkWe believe that a change in the delivery method of ***'s publication from regular mail to hand delivery will better insure that [redacted] receives her issue of Time Out New York on time each week to take advantage of all that Time Out New York has to offer.On April **, 2015, Time Out transitioned to an all-free distribution modelOnce this occurred, the United States Postal Service changed the delivery designation of Time Out New York to a "free" publication, which affects the delivery time of the publicationUnfortunately, the United States Postal Service's classification of our publication is beyond Time Out New York's controlHowever, we also offer subscribers the option, depending on their location and their location's rules regarding access and delivery, of having their issue hand delivered via courier service each weekEach building has its own set of restrictions on access to the building and placement of magazinesWe contacted [redacted] , the courier service assigned to ***'s area and was told that [redacted] resides in a locked building, meaning that couriers only have access to the vestibuleSince ***'s building is locked and restricts access to the apartment doors, her copy of Time Out New York, along with all other periodicals delivered to the building, may be left in the vestibule in a sealed envelope with her contact information on the frontAs an alternative, we would be happy to investigate the delivery options to any alternate address which [redacted] provides if she believes that delivery to her building is not the preferred method for receiving her issue each weekWe hope this helps to resolve ***'s concerns and we encourage her to continue to turn to Time Out New York for up to date news on the biggest, best and newest things New York has to offer

Time Out New York strives to be the source to which readers turn to discover the best New York City events, things to do, restaurants, theater and night lifePerhaps a bit of background would help to insure that [redacted] receives her copy of Time Out New York each weekOn April **, 2015, Time Out New York transitioned to an all free distribution modelIssues are delivered by one of two methodsThe magazine can be delivered via a courier service, such as a newspaperThis is the method of delivery for ***'s subscriptionEach building has its own set of restrictions on what access to the building is granted to a courier serviceSince ***'s building is a locked building, her copy of Time Out New York is left in the vestibule of the building each WednesdayHas [redacted] searched this area for the issues she explains that she did not receive? The second method of delivery is via the [redacted] , but given the [redacted] s' designation of Time Out New York as a free publication, this necessarily means that the issue may not be delivered on time each Wednesday following publicationWe are pleased to offer the following alternatives to [redacted] to insure that she receives her issue of Time Out New York on time each week to take advantage of all the best that the magazine has to offerFirst, if she would like to offer an alternate address where she would prefer to receive her issue, we would be happy to investigate the delivery options at that location and deliver her issue there each week [redacted] may also provide a building key to our courier service so that they may gain access to the inside of her building to deliver her subscriptionFinally, as a Time Out New York subscriber, [redacted] receives free access to the Time Out New York digital editionThere, she can instantly view the most recent issue as well as browse past editionsHer digital account can be accessed with her email address and account numberTime Out New York's digital editions may be accessed at [redacted] We look forward to remaining the source to which loyal readers such as [redacted] turn to for the newest, best and brightest events that New York City has to offer

We would like to thank [redacted] for being a loyal and long serving subscriberWe can offer [redacted] several options to insure that he receives his issue of Time Out New York on time each week so he can take advantage of all that Time Out New York - and New York City - has to offerBut first we would like to offer a bit a background.On April **, 2015, Time Out transitioned to an all-free distribution modelOnce this occurred, the United States Postal Service changed the delivery designation of Time Out New York to a "free" publication, which affects the delivery time of the publicationUnfortunately, the United States Postal Service's classification of our publication is beyond Time Out New York's controlHowever, we also offer subscribers the option, depending on their location and their location's rules regarding access and delivery, of having their issue hand delivered via courier service each weekEach building has its own set of restrictions on access to the building and placement of magazines [redacted] is correct that following Time Out New York's transition to a "free publication", copies were no longer delivered to [redacted] via U.SmailTime Out New York moved [redacted] 's subscription to delivery via a weekly courier service so that he would not experience any delay in receiving his copy via the mailCopies of Time Out New York would have been delivered to his apartment via this courier service, as stated in the April *, edition of Time Out New York[redacted] 's account was never stoppedPerhaps [redacted] was most likely looking in his mailbox for his subscription to no avail? On May **, 2015, [redacted] requested that he receive his issue via mail delivery which, given the U.SPostal Service's designation of Time Out New York as a "free publication", results in a lag in the delivery time of [redacted] 's issue.We are pleased to offer [redacted] the following options to insure that he receives his copy of Time Out New York in a timely fashion each week:• We can transition [redacted] 's subscription back to courier delivery so that he receives it on Wednesday (the date of publication) each weekCopies would be delivered like a newspaper to the closest possible location that our courier service may access his buildingIf [redacted] he would like, he can provide a key to our courier service to insure that his issue may be left inside his building each week• [redacted] may also provide Time Out New York with a different address and Time Out New York would be happy to investigate the delivery options to any alternate address which [redacted] provides if he believes that delivery to his building is not the preferred method for receiving his issue each week.• Finally, [redacted] can also receive free digital access of Time Out New York at timeout.com/mydigitaleditions which is updated each Wednesday [redacted] 's digital account can be accessed with his email address and account number (which is located in the address label on [redacted] 's issue).We look forward to continuing to be the source that readers such a [redacted] turn to for the best recommendations for restaurants, bars, movies and more in New York

Revdex.com:At this time, I have not been contacted by Time Out New York regarding complaint ID ***.Sincerely,*** ***

Time Out New York would like to thank *** for her loyal readership*** contacted Time Out's customer service line on April ** and May *, As a result of her contact, *** received eight (8) weeks of extensions to her subscription free of chargeFor the two month period from
February ** until April **, 2015, when (when Time Out transitioned to a free publication), *** should have received her subscription via the ** *** ***After April **, 2015, *** should have been receiving her subscription via home delivery serviceTime Out has contacted the home delivery service responsible for delivering ***'s subscription and will provide a further response based upon what Time Out learns from its delivery serviceIn the interim, we can extend ***'s subscription an additional twelve (12) weeks free of chargeWe look forward to having readers like *** continue to turn to Time Out for the newest and best entertainment that New York has to offer

We have instructed the courier service responsible for delivering ***'s subscription that her issue is to be left with her doorman each WednesdayWe will continue to monitor the situation to ensure that the issue is left with her doorman each weekWe thank *** for being a loyal reader and hope that she continues to turn to Time Out New York for her news on the best that New York has to offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The option offered by Time Out, is not viable for me, nor would it be an option for the majority of New Yorkers who live in New York City apartment buildingsIn order for mail to be delivered, you need to have access to my locked lobbyThere is no "vestibule" to leave magazines, only a doorway where visitors can buzz for accessEven if the magazine was able to be left in my lobby, there is no guarantee it would not be taken, as I have had *** packages stolen/tampered with that were left unattendedI think Time Out New York is probably the best publication out there in terms of finding out about upcoming New York City events and to receive it late is such a shameI have been currently receiving my issue in the mail on Fridays, days after the date I used to receive it when the magazine was not a free publicationIf the option is for me to have to find an "alternative address" to have my magazine hand delivered, or receiving it days late in the mail, then I prefer to receive it in the mailBetter late than never! I find it hard to believe that the publication cannot have the Post Office deliver it on time, despite the somewhat weak argument that it is because it is classified as a "free publication"Instead, I suspect there would be a way for Time Out to get to me on Wednesday, but may involve some extra fee that the magazine does not want to pay the Post OfficeI know that new subscribers can pay for a subscription and cannot imagine they would be satisfied when it arrives lateThis is akin to having the daily newspaper sent to you days later!?!? I paid for a subscription to be mailed to me and contacted the Revdex.com because Time Out was not holding up their end of the bargainSo please continue sending me my magazine in the mailI am sorry to hear that there isn't any way for the magazine to get it to me on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:At this time, my complaint, ID *** regarding Time Out New York has been resolvedThis is the business's response:*** *** *** *** *** *** *** ***
** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
***
*** *** *** *** *** *** *** *** *** ***
** ** *** ** ** *** *** *** *** ** *** ** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** ***
*** ***
***
*** *** *** *** *** ***
*** *
The response is misleading in that it implies that I placed an order with them, which I did notI also received a bill for $after this email was sentSincerely,*** ***

As requested, we shall cancel ***'s subscriptionThe cancellation shall take effect with this week's issueWe thank *** for his loyal readership of Time Out New York and hope to have him back soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am willing to give TimeOut an opportunity to resolve I did not receive last week's issue, but I did receive it this morning in a manilla envelope It's interesting to note that the other three people in my building did not receive their TimeOut issues today
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Time Out New York is a magazine that lists current events in New York CityWhen I subscribed, it was mailed to my residence before the events had taken placeDue to a change in their subscription policy, however, the mail service was stopped and someone allegedly started delivering the copy to my apartment building in personI say "allegedly" because I never received these copiesI contacted Time Out and they agreed to mail copies again -- but after two months of receiving no copies at all, they began to arrive after all the listed events had taken place.I'm through with Time Out New YorkThey are, to my mind, defunctI'm tired of continually having to complain -- over FIVE MONTHS -- and I'm tired of no resolutionJust give me my money back and let's forget this once and for all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We would like to thank [redacted] for being a loyal and long serving subscriber. We can offer [redacted] several options to insure that he receives his issue of Time Out New York on time each week so he can take advantage of all that Time Out New York - and New York City - has to offer. But first we would...

like to offer a bit a background.On April **, 2015, Time Out transitioned to an all-free distribution model. Once this occurred, the United States Postal Service changed the delivery designation of Time Out New York to a "free" publication, which affects the delivery time of the publication. Unfortunately, the United States Postal Service's classification of our publication is beyond Time Out New York's control. However, we also offer subscribers the option, depending on their location and their location's rules regarding access and delivery, of having their issue hand delivered via courier service each week. Each building has its own set of restrictions on access to the building and placement of magazines. [redacted] is correct that following Time Out New York's transition to a "free publication", copies were no longer delivered to [redacted] via U.S. mail. Time Out New York moved [redacted]'s subscription to delivery via a weekly courier service so that he would not experience any delay in receiving his copy via the mail. Copies of Time Out New York would have been delivered to his apartment via this courier service, as stated in the April *, 2015 edition of Time Out New York.[redacted]'s account was never stopped. Perhaps [redacted] was most likely looking in his mailbox for his subscription to no avail? On May **, 2015, [redacted] requested that he receive his issue via mail delivery which, given the U.S. Postal Service's designation of Time Out New York as a "free publication", results in a lag in the delivery time of [redacted]'s issue.We are pleased to offer [redacted] the following options to insure that he receives his copy of Time Out New York in a timely fashion each week:• We can transition [redacted]'s subscription back to courier delivery so that he receives it on Wednesday (the date of publication) each week. Copies would be delivered like a newspaper to the closest possible location that our courier service may access his building. If [redacted] he would like, he can provide a key to our courier service to insure that his issue may be left inside his building each week. • [redacted] may also provide Time Out New York with a different address and Time Out New York would be happy to investigate the delivery options to any alternate address which [redacted] provides if he believes that delivery to his building is not the preferred method for receiving his issue each week.• Finally, [redacted] can also receive free digital access of Time Out New York at timeout.com/mydigitaleditions which is updated each Wednesday. [redacted]'s digital account can be accessed with his email address and account number (which is located in the address label on [redacted]'s issue).We look forward to continuing to be the source that readers such a [redacted] turn to for the best recommendations for restaurants, bars, movies and more in New York.

Time Out New York strives to be the source to which readers turn to discover the best New York City events, things to do, restaurants, theater and night life. Perhaps a bit of background would help to insure that [redacted] receives her copy of Time Out New York each week. On April **, 2015, Time Out New...

York transitioned to an all free distribution model. Issues are delivered by one of two methods. The magazine can be delivered via a courier service, such as a newspaper. This is the method of delivery for [redacted]'s subscription. Each building has its own set of restrictions on what access to the building is granted to a courier service. Since [redacted]'s building is a locked building, her copy of Time Out New York is left in the vestibule of the building each Wednesday. Has [redacted] searched this area for the issues she explains that she did not receive? The second method of delivery is via the [redacted], but given the [redacted]s' designation of Time Out New York as a free publication, this necessarily means that the issue may not be delivered on time each Wednesday following publication. We are pleased to offer the following alternatives to [redacted] to insure that she receives her issue of Time Out New York on time each week to take advantage of all the best that the magazine has to offer. First, if she would like to offer an alternate address where she would prefer to receive her issue, we would be happy to investigate the delivery options at that location and deliver her issue there each week. [redacted] may also provide a building key to our courier service so that they may gain access to the inside of her building to deliver her subscription. Finally, as a Time Out New York subscriber, [redacted] receives free access to the Time Out New York digital edition. There, she can instantly view the most recent issue as well as browse past editions. Her digital account can be accessed with her email address and account number. Time Out New York's digital editions may be accessed at [redacted]. We look forward to remaining the source to which loyal readers such as [redacted] turn to for the newest, best and brightest events that New York City has to offer.

Dear [redacted]:We would like to thank [redacted] for being a loyal subscriber to Time Out New York and we look forward to continuing to be the source to which readers such as [redacted] turn for the best recommendations for restaurants, bars, movies, theater shows and more in New York. We believe that a...

change in the delivery method of [redacted]'s publication from regular mail to hand delivery will better insure that [redacted] receives her issue of Time Out New York on time each week to take advantage of all that Time Out New York has to offer.On April **, 2015, Time Out transitioned to an all-free distribution model. Once this occurred, the United States Postal Service changed the delivery designation of Time Out New York to a "free" publication, which affects the delivery time of the publication. Unfortunately, the United States Postal Service's classification of our publication is beyond Time Out New York's control. However, we also offer subscribers the option, depending on their location and their location's rules regarding access and delivery, of having their issue hand delivered via courier service each week. Each building has its own set of restrictions on access to the building and placement of magazines. We contacted [redacted], the courier service assigned to [redacted]'s area and was told that [redacted] resides in a locked building, meaning that couriers only have access to the vestibule. Since [redacted]'s building is locked and restricts access to the apartment doors, her copy of Time Out New York, along with all other periodicals delivered to the building, may be left in the vestibule in a sealed envelope with her contact information on the front. As an alternative, we would be happy to investigate the delivery options to any alternate address which [redacted] provides if she believes that delivery to her building is not the preferred method for receiving her issue each week. We hope this helps to resolve [redacted]'s concerns and we encourage her to continue to turn to Time Out New York for up to date news on the biggest, best and newest things New York has to offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told by my doorman that there are four people in my building that have subscriptions to TimeOut.  There is a lobby where the magazines are to be delivered early on Wednesday mornings and the doorman delivers the magazines to our doors.  The doorman said on any given Wednesday there is anywhere from zero to four issues to be delivered; it has not been consistent. Whomever is supposed to deliver the magazines to our building is not doing their job every week.  The Time Out on-line comment section shows that other people are experiencing the same problem so it's not limited to my building.  People in my building that receive the New York Times do not have the same problem.  If Time Out cannot resolve this problem I will once again ask for a refund for my remaining subscription.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would like to thank [redacted] for her response and assure her that the United States Postal Service's designation of Time Out New York as a "free publication" and the time by which the Postal Service delivers Time Out New York is beyond Time Out New York's control. As requested by [redacted], her copy of Time Out New York will be received each week via mail. Time Out New York will implement this change this week and it will take effect with the July **, 2015 issue. A copy of the issue will be mailed from Time Out New York's offices this week. We look forward to providing readers such as [redacted] recommendations for all the best that New York has to offer.

Revdex.com:At this time, my complaint, ID [redacted] regarding Time Out New York has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]