Oppland Labs LLC

Hello, We are sorry about the troubles Mr. [redacted] has encountered, please rest assure we are eager to please the customer. We have cancelled all recurring transactions and have given him a full refund. We are sorry for any inconvenience this may have caused. Please give 7-10 days to... reflect. 05/15/2017 10:57am By [redacted] - Refunded - $88.92 Trans-ID: [redacted] 05/10/2017 05:42pm By [redacted] *. - [redacted] - Recurring turned OFF Thank You,Customer Service Escalation Team

Hello, We are sorry to hear about the troubles *** *** has encountered we promise we are eager to resolve this issuePlease except the following refund: 08/21/11:00am By *** * - Refunded - $Trans-ID: *** Thank You, Escalation Team

Initial Business Response /* *** ** *** */
*** *** Marie ***
We are sorry Ms *** did not understand our terms & conditionsOur product is offer for a 14-day trial period after which you are charged the full price and monthly renewal, unless you cancelPlus she
was offered to include Pure Body and Green CoffeeMs *** order all three of our products Garcinia, Pure body and Green Coffee
I have checked the notes on her account and see that she did call in days after ordering and wanted to cancelA Return Authorization was given to her but apparently she has not received the product
I have issued Ms*** a refund of $= $87.90, $and $for the three products
We are sorry for any misunderstanding and hope this satisfy Ms***
Initial Consumer Rebuttal /* *** *** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad the company understood my complaint and responded with the requested refundI hope in the future they will not be as deceptive in their product marketing

Initial Business Response /* (1000, 6, 2015/11/18) */
We have refunded the customerHere is a copy of the email I sent to Ms***
Customer Service
Nov (day ago)
to ***
I am sorry you have had problems with our department
I have just issued you a refund of $180.78,
that you should see in the next 3-business days on your card
You do not have to return the productIf you do not see this refund please let me know
***
Initial Consumer Rebuttal /* (2000, 8, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, the refund went through as promisedI hope you will consider changing your business model so that others don't have to go though what I didIt's misleading to enroll people in autoships automatically when they only ordered a sampleIt also really makes resolution of problems difficult by only allowing communications over the phone

Initial Business Response /* (1000, 8, 2015/10/21) */
This customer called our customer service line, we attempted to call her back left messages. She contacted her bank for a refund. Even though she has contacted her bank, we have issued a refund as of yesterday 10/20/15
Initial Consumer...

Rebuttal /* (2000, 10, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Amount finally credited to my credit card. Needed to work through Revdex.com to get the issue resolved.

Hello, We are sorry about the troubles Mr. [redacted] has encountered, please rest assure we are eager to please the customer. We have cancelled all recurring transactions and have given him a full refund. We are sorry for any inconvenience this may have caused. Please give 7-10 days to...

reflect. 05/15/2017 10:57am By [redacted] - Refunded - $88.92 Trans-ID: [redacted]05/10/2017 05:42pm By [redacted]. - [redacted] - Recurring turned OFF Thank You,Customer Service Escalation Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]