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Opti Contacts Reviews (12)

The customer was refunded for the returned boxesThe customer is entitled to a product refund for the cost of each returned boxEach box was $xboxes = $The refund of $was issued back to the customer's PayPal Account on 11/02/2016.As per our returns policy, we issue a refund for the returned unopened and unmarked boxes.http://www.opticontacts.com/returnpolicy.htmlAlso on our receipt which is e-mailed to the customer and provided in their package, we state again our returns policy and we state:"Shipping and Handling Charges are not refundable"Any Further questions or concerns please let us know.Regards, Customer ServiceOptiContacts.com1-888-678-

The shipping address entered online by the customer was: *** ***
*** *** *** **
*** * ***
*** ** *** Our system can not change the shipping address on an orderThe shipping address is received exactly the way the customer enters it onlineWe also send an e-mail
confirmation immediately after the order is placed specifically asking the customer to double check their address for any errorsThis order was shipped on 09/05/via USPS tracking number *** and shows delivery confirmation on 09/08/We have filed a USPS tracer on this shipment on 09/13/and USPS is currently trying to track down the itemWe were told by a USPS representative that it is very likely that the local post office that handles mail for zip code *** would have caught the address error and updated that so the package could have deliveredBased on this information we do have reason to believe that the package did in fact make it to the correct destination despite the customer providing the incorrect address in the first placeDue to this we are unable to just re-ship another package at no cost or send out replacements (which we don't keep in stock)We will need to wait for USPS or the recipient to locate the packageWe are expecting to receive an update from USPS on this tracer by 09/20/and in which time we will notify the customer and proceed

Thank you for contacting usWe did receive the new prescription you e-mailed usHowever your doctor has changed the type of lens you are prescribed forYour doctor has specified *** *** as the new lens type and by law we are unable to substitute for any other brand without your doctor's
approvalIf you like we can change your order now to *** *** and process the orderOr if we have your permission we can call your doctor directly to try to get their approval to send you a different lens from what you are prescribed forThis info was e-mailed to you on January 9th and Please let us know how you would like to proceed. Thank you,

Hello, A new order is being shipped to this customerThe lenses are not in stock and will be ready to ship within the next business daysA tracking number will be e-mailed to the customer once the new package is shipped. Thank you, Opticontacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like them to know that I am still extremely unhappy with their customer service and how I was treatedHowever, the refund has posted to my account and that is all I can askI am just extremely disappointed in all the time I have spent getting my funds returned when their website claims a day money back guarantee FOR ANY REASON!Thank you so much for your assistance.
Regards,

Our return Policy states "Returned contact lens boxes must be in original condition, full, sealed, unopened and without writing or markings." This can be viewed via the link below: http://www.opticontacts.com/returnpolicy.htmlThis customer purchased boxes of Acuvue Oasys pack and has opened
each boxOnce the pack box is opened our supplier is unable to accept the item back for return or exchange being that this is a medical productWe can only accept product back that is in "original condition, full, sealed, unopened", just like we state on our website, under our Returns PolicyWe apologize for any inconvenience. Thank you,

The full refund of $was issued back to this customers credit card ending in on 08/11/2015, the transaction ID number for this transaction is ***. Thank you, Opticontacts.com

Hello,We are sorry that this customer had such a bad experience. This customer placed her order on Dec 16th and it was shipped from our facility on Dec 18th. According to USPS this package was delivered on Dec 21st (Tracking [redacted]) . Please note...

that once the package leaves our facility we have no control as to what happens and have to assume that if USPS has delivery confirmation and tracked the package that it did indeed deliver. While the customer is complaining that the package did not have the signature required option or insurance this was the customer's choice of shipping method selected.  We offer many shipping options including overnight with signature and can not be blamed for the customer's choice of picking the most economical method.  The standard procedure we have for packages that are marked delivered and the customer has not received, is to start a claim and ask the customer to post a note on their mail box asking their neighbours if they have received the package by mistake. 90% of the time the package is found this way, as sometimes, the postal service put that package in the wrong mail box. We do have to also give USPS a chance to investigate and let us know if they know what has happened, i.e. they marked the order delivered by mistake. This customer contacted us on Dec 30th and the case was opened with USPS immediately.  However in this case they replied and said that the package was delivered. At the same time we have already shipped one whole order which was 4 boxes to the customer and we cant just ship another 4 boxes without any investigation as to what has happened to the original package.  Any other packages shipping out would be fully out of our pocket and done as a courtesy.  We did ship another package to her via UPS on Jan 28th which was delivered to her on Jan 29th (Tracking [redacted]) . The customer has now started a charge back on her credit card and therefore we have to allow the credit card company to analyze the situation and make a decision based on the facts given. Sincerely

The order in question was placed in May 2016, over a year ago. We were just informed of the error and the customer has already opened the box of lenses. Our supplier requires 30 days from purchase date for any errors to be reported. Sadly since this was not reported within the required 30 day...

time frame our supplier is unable to exchange the opened box of lenses. Also being that the box of prescription contact lenses is opened and from and order placed a year ago the return policy has elapsed. We have offered the customer a generous discount on the replacement box purchase, which was accepted.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  Just complete the order using [redacted]. I have never had an issue with any other vendor regarding the TYPE of contacts. That simply does not make sense to me. If I were prescriped a certain contact prescription im sure that prescription is good for ALL contacts. If you could reference some type of code or some type of number in regards to the legality of using any contacts that would greatly be appreciated. But as far as my order is concerned, please fill my order using the [redacted] with the credit that you have on file. To address the claim that you reaponded on January 9th and January 15th, if you could please provide proof or confirmation that you have sent these emails out, I would greatly appreciate that as well. Its a shame that I have had to come to these lengths in order to get a contact prescription filled, but if it wasnt necessary, I wouldnt have done it.

The customer was refunded for the 5 returned boxes. The customer is entitled to a product refund for the cost of each returned box. Each box was $15.05 x5 boxes = $70.25. The refund of $70.25 was issued back to the customer's PayPal Account on 11/02/2016.As per our returns policy, we issue a...

refund for the returned unopened and unmarked boxes.http://www.opticontacts.com/returnpolicy.htmlAlso on our receipt which is e-mailed to the customer and provided in their package, we state again our returns policy and we state:"Shipping and Handling Charges are not refundable"Any Further questions or concerns please let us  know.Regards, Customer ServiceOptiContacts.com1-888-678-4201

The customer ordered her wrong prescription online. Her doctor did not correct her error. We have re-shipped her the correct lenses on 07/23/2015 at our cost via USPS tracking number [redacted]Thanks, Customer ServiceOptiContacts.com[redacted]

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Address: 1010 Niagara St, Buffalo, New York, United States, 14213-2007

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