Optical Fashions / The Spectacle Emporium

Complaint: [redacted] I am rejecting this response because:No resolution Regards, [redacted]

[redacted] MrPollack, This is in response to the complaint against Mr [redacted] and the Spectacle Emporium The issue has not been resolved Complaint ID: [redacted] Please let me know that you have received this email as I was unable to respond through the Revdex.com email I received The following is my response: The fact remains that the glasses I received do not have the same finish on the lenses as the demo pair that I tried on These lenses are basically white on the edges, giving the "coke bottle" appearance Mr [redacted] spoke of I have shown the glasses to other eye care professionals and they agreed that the lenses are not polished correctly At no time during my conversation with Mr [redacted] did he mention that getting the lenses to look like the demo pair was something that would cost extra or was something that he was incapable of doing He misrepresented the product The hour he spent with me was not in assisting me but rather talking about himself To attack a customer in a rant attests to Mr [redacted] 's lack of character I will be sure to share my experience with others

Just got back from getting my glassesSteve is super talented and works harder than anyone to get your glasses to be perfectMy glasses are antique WindsorsI wouldn't trust these to anyone but him to work onI highly recommend himI have been a customer for a few years since I needed glasses but my husband has been going for a very long time and says the glasses he got at Steve's are the bestI got my frames from Steve and they are amazingTerrific condition even though they are antiques

[redacted] (307) 745- November 9, Mr [redacted] Revdex.com Fort Collins, CO RE: complaint ID # [redacted] Dear Mr [redacted] , In our customer's last letter, she takes two statements out of context, trying to show that I contradicted myself Well, thick and thin are relative termsI am thick compared to TwiggyBut I am thin compared to Arnold SchwarzeneggarIt depends on what I am being compared to, whether I am called “thin” or “thick” A lens can be thick (strong prescription), but still thin enough not to showThis is the case here – we chose a plastic frame so as to cover the thick (strong prescription) lens, so that the lens is thin enough not to showAlso, the lens is thin enough not to show beyond the frame, but due to her strong prescription, it is very thick compared to the non-prescription demo lens that was in the frame when it sat on the shelf So now I'm accused of attacking her and not having very good customer serviceAll I did is told what actually happened, without calling names or imputing motivesI hope that anyone reading this looks at the two statements (quoted by her) in their immediate context, as well as the whole letter, especially since the readers don't get to see the evidence, or hear the actual conversations we had If I didn't answer, I would be called unresponsive, or worse If I lie about the situation to “get it over with”, I'm still lyingIt's against my religion and moral code If I defend myself without resorting to name-calling, I'm “attacking her.” The customer is myopic (nearsighted)The reason the word “nearsighted” is used is to indicate that she sees well “near” (close-up)She saw very well with the glasses, and was able to see herself in the mirror, as well as inspect the glasses up closeIt is baffling to me that she seemed very happy to take them and pay the bill, and only days later returned with her complaintIf they were as hideous and obvious as she claims (“I just show the glasses to people and it speaks volumes,”) why didn't she notice it at the time of purchase? It's obvious to me that this exchange is going nowhere, and will continue to go nowhere, unfortunatelyI am saving for evidence my copy of the exact dollar quote which I gave our customer, which includes everything she asked us to do, with no mention of polished edgesShe never asked for, and was never promised or charged for polished edgesAnd the demo lenses in the frame she tried on were not polishedIf she wants polished lenses she should pay for themWe fulfilled our contract with her to the letter I appreciate the opportunity the Revdex.com has given me to state our caseWe have, I believe, said everything that needs to be said, now we're just parsing words and re-plowing old groundI leave it to the judgment of you and the readersBut as far as we're concerned, we're finished explaining our actions, and our only regret is the conflict that ensued Sincerely, [redacted] Certified optician

Complaint: [redacted]
I am rejecting this response because:No resolution. 
Regards,[redacted]

Just got back from getting my glasses. Steve is super talented and works harder than anyone to get your glasses to be perfect. My glasses are antique Windsors. I wouldn't trust these to anyone but him to work on. I highly recommend him. I have been a customer for a few years since I needed glasses but my husband has been going for a very long time and says the glasses he got at Steve's are the best. I got my frames from Steve and they are amazing. Terrific condition even though they are antiques.

[redacted]
[redacted]
[redacted]
[redacted]Mr. Pollack,
This is in response to the complaint against Mr. [redacted] and the Spectacle Emporium.  The issue has not been resolved.  Complaint ID: [redacted].  Please let me know that you have received this email as I was unable to respond through the Revdex.com email I received.
The following is my response:
          The fact remains that the glasses I received do not have the same finish on the lenses as the demo pair that I tried on.  These lenses are basically white on the edges, giving the "coke bottle" appearance Mr. [redacted] spoke of.  I have shown the glasses to other eye care professionals and they agreed that the lenses are not polished correctly.  At no time during my conversation with Mr. [redacted] did he mention that getting the lenses to look like the demo pair was something that would cost extra or was something that he was incapable of doing.  He misrepresented the product.  The hour he spent with me was not in assisting me but rather talking about himself.  To attack a customer in a rant attests to Mr. [redacted]'s lack of character.  I will be sure to share my experience with others.

[redacted]
[redacted]
[redacted]
[redacted]
(307) 745-3682
November 9, 2014
Mr. [redacted]
Revdex.com
Fort Collins, CO 80528
RE: complaint ID # [redacted]
Dear Mr. [redacted],
In our customer's last letter, she takes two statements out of context, trying to show that I contradicted myself.
Well, thick and thin are relative terms. I am thick compared to Twiggy. But I am thin compared to Arnold Schwarzeneggar. It depends on what I am being compared to, whether I am called “thin” or “thick”.
A lens can be thick (strong prescription), but still thin enough not to show. This is the case here – we chose a plastic frame so as to cover the thick (strong prescription) lens, so that the lens is thin enough not to show. Also, the lens is thin enough not to show beyond the frame, but due to her strong prescription, it is very thick compared to the non-prescription demo lens that was in the frame when it sat on the shelf.
So now I'm accused of attacking her and not having very good customer service. All I did is told what actually happened, without calling names or imputing motives. I hope that anyone reading this looks at the two statements (quoted by her) in their immediate context, as well as the whole letter, especially since the readers don't get to see the evidence, or hear the actual conversations we had.
If I didn't answer, I would be called unresponsive, or worse.
If I lie about the situation to “get it over with”, I'm still lying. It's against my religion and moral code.
If I defend myself without resorting to name-calling, I'm “attacking her.”
The customer is myopic (nearsighted). The reason the word “nearsighted” is used is to indicate that she sees well “near” (close-up). She saw very well with the glasses, and was able to see herself in the mirror, as well as inspect the glasses up close. It is baffling to me that she seemed very happy to take them and pay the bill, and only days later returned with her complaint. If they were as hideous and obvious as she claims (“I just show the glasses to people and it speaks volumes,”) why didn't she notice it at the time of purchase?
It's obvious to me that this exchange is going nowhere, and will continue to go nowhere, unfortunately. I am saving for evidence my copy of the exact dollar quote which I gave our customer, which includes everything she asked us to do, with no mention of polished edges. She never asked for, and was never promised or charged for polished edges. And the demo lenses in the frame she tried on were not polished. If she wants polished lenses she should pay for them. We fulfilled our contract with her to the letter.
I appreciate the opportunity the Revdex.com has given me to state our case. We have, I believe, said everything that needs to be said, now we're just parsing words and re-plowing old ground. I leave it to the judgment of you and the readers. But as far as we're concerned, we're finished explaining our actions, and our only regret is the conflict that ensued.
Sincerely,
[redacted]
Certified optician