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OpticsPlanet, Inc.

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Reviews OpticsPlanet, Inc.

OpticsPlanet, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2014/10/06) */
We are very sorry to hear about *** recent shopping experienceCustomer service is our number one priorityWe apologize for the inconvenience and frustration this issue may have caused him
According to our records,
*** has cancelled his orderAt the time of order placement, an authorization was placed on his credit card; however no funds were ever capturedThis authorization expires after a certain amount of daysThis timeframe is governed by the credit card company and/or banking establishmentOptics Planet does not have the ability to release this authorization*** will have to check with his card issuer to release the hold on the funds
Again we deeply apologize for any inconvenience caused by this issueWe hope *** will see past this single experience and allow us another chance to exceed his expectations in the future
Regards,
***
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not fully address the issueFalsely claimed my billing address was wrong and refused to send itemRefund has been received only after much hassle

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