Horrific experience. Order cancelled due to inaccuracies/uninformed delay in delivery. No return/refund policy was ever stated/implied/informed. Vendor refuses to refund.
First contact was made in early May by phone and I spoke directly to [redacted] regarding purchase of iron fencing.
Mr. [redacted] sent an email containing Estimate #1796 on May 26, 2016. There was no Return/Refund policy information on the estimate which we still hold.
My husband and I traveled to Cullman to examine the fencing prototype before ordering and met with Mr. [redacted]. He said we could get the fencing 6 - 8 weeks from order. Again, there was no mention/stating of any Return or Refund policy
His installer, [redacted] came to the property to confirm estimate on July 12, 2016. Mr. [redacted] placed the order on our behalf with Mr. [redacted].
A deposit check of $9,578.00 for 75% of price was paid by check also on July 12.16
Mr. [redacted] gave assurances again that the fence would be ready and delivered within 6 - 8 weeks.
On September 6th, after 8 weeks had passed, we made repeated efforts to contact Mr. [redacted] leaving messages by phone and email. No communications were returned, This continued until early October. There were considerably issues as there is a major landscape project underway causing multiple delays in other installations.
In October, there were 2 communications regarding confusion and inaccuracies in the order to which Mr. [redacted] made no final response. The installer did communicate and indicated there would be a delivery on October 11. They did not arrive.
On 10.12.16 the installer showed up at the delivery address. He was angry at arrival due to the fact that "the fencing was not as ordered and I told [redacted] that." The goods were deemed unacceptable, as the fencing arrived with powder coating finish that was not ordered. We made multiple calls, emails and texts to [redacted] from site regarding the circumstance - none were answered or returned. However, the installer, Mr. [redacted] stated that during my attempts to contact Mr. [redacted], he spoke with to him and Mr. [redacted] informed him there was plenty of fencing onsite and it would be delivered on Wednesday, October 19th. My contractor, Mr. [redacted] was onsite and witness to all conversations and the same was stated to him.
I called, texted and emailed on October 20th with a followup hard copy mailed to inform Mr. [redacted] and Mr. [redacted] that the order was cancelled due to inaccuracies and uninformed delay in delivery of product and kindly requested the refund of the initial payment of $9,578.00 and make payable to [redacted] and to be picked up by my husband, [redacted] at the store location in Cullman on Saturday, October 22, 2016. Mr. [redacted] responded by email at 9:30 p.m. on the evening of the 21st "not to bother."
Mr. [redacted] has sent an email stating we are only entitled to store credit or a 75% refund. However, he admits in the post-cancellation email that he told us about the refund on October 21 and threatened to charge us for new order. As stated above, there was no new order as inventory was at the store. To date, there is no resolution or refund of our 75% deposit of $9,578.00. (Less)
Horrific experience. Order cancelled due to inaccuracies/uninformed delay in delivery. No return/refund policy was ever stated/implied/informed. Vendor refuses to refund.
First contact was made in early May by phone and I spoke directly to [redacted] regarding purchase of iron fencing.
Mr. [redacted] sent an email containing Estimate #1796 on May 26, 2016. There was no Return/Refund policy information on the estimate which we still hold.
My husband and I traveled to Cullman to examine the fencing prototype before ordering and met with Mr. [redacted]. He said we could get the fencing 6 - 8 weeks from order. Again, there was no mention/stating of any Return or Refund policy
His installer, [redacted] came to the property to confirm estimate on July 12, 2016. Mr. [redacted] placed the order on our behalf with Mr. [redacted].
A deposit check of $9,578.00 for 75% of price was paid by check also on July 12.16
Mr. [redacted] gave assurances again that the fence would be ready and delivered within 6 - 8 weeks.
On September 6th, after 8 weeks had passed, we made repeated efforts to contact Mr. [redacted] leaving messages by phone and email. No communications were returned, This continued until early October. There were considerably issues as there is a major landscape project underway causing multiple delays in other installations.
In October, there were 2 communications regarding confusion and inaccuracies in the order to which Mr. [redacted] made no final response. The installer did communicate and indicated there would be a delivery on October 11. They did not arrive.
On 10.12.16 the installer showed up at the delivery address. He was angry at arrival due to the fact that "the fencing was not as ordered and I told [redacted] that." The goods were deemed unacceptable, as the fencing arrived with powder coating finish that was not ordered. We made multiple calls, emails and texts to [redacted] from site regarding the circumstance - none were answered or returned. However, the installer, Mr. [redacted] stated that during my attempts to contact Mr. [redacted], he spoke with to him and Mr. [redacted] informed him there was plenty of fencing onsite and it would be delivered on Wednesday, October 19th. My contractor, Mr. [redacted] was onsite and witness to all conversations and the same was stated to him.
I called, texted and emailed on October 20th with a followup hard copy mailed to inform Mr. [redacted] and Mr. [redacted] that the order was cancelled due to inaccuracies and uninformed delay in delivery of product and kindly requested the refund of the initial payment of $9,578.00 and make payable to [redacted] and to be picked up by my husband, [redacted] at the store location in Cullman on Saturday, October 22, 2016. Mr. [redacted] responded by email at 9:30 p.m. on the evening of the 21st "not to bother."
Mr. [redacted] has sent an email stating we are only entitled to store credit or a 75% refund. However, he admits in the post-cancellation email that he told us about the refund on October 21 and threatened to charge us for new order. As stated above, there was no new order as inventory was at the store. To date, there is no resolution or refund of our 75% deposit of $9,578.00. (Less)