Complaint: ***
I am rejecting this response because:i have not been E-mailed a return shipping label yet and as I said earlier, how long is the repair going to take this time? It took 1/months last timeAlso, this is the most responses I have ever got from them now that I filed a complaint as a last resortWhy no return phone calls or E-mails over the last few months? Maybe all of this could have been avoided
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I request the file remain open pending the return of the item repaired.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received an email from *** last week saying the repairs have been done and she was testing it out I received the player in the mail today and it is working fine now On the issue of a refund for the repairs that I felt were due to me as a result of their own negligence during the initial battery replacement and the shipping costs incurred to return the player to them twice, no offer has been made and I have not pursued the matter I have the player back, it is working fine and after opening the initial complaint there has been communication from them That was a major point I want this over with so please update the status of the complaint to "resolved'Thank you for your time and and attention to this *** ***
Complaint: ***
I am rejecting this response because: I would prefer not to call it resolved at this point, due to the fact that I have sent it back to them once again for repair--this time they said I would not be charged for the repair I don't feel that I should have been charged for the first repair as I am confident that the malfunction was due to their improper battery replacement Initially I was quite pleased just to be getting communication from them as that was the larger part of the complaint and the player was returned to me, but seriously for the amount of money spent--it should be in working condition According to UPS, they received the player on Tuesday and so far I have not received any confirmation from them.
Regards,
*** ***
Revdex.com:
This repair took over months and I contacted the business directly by phone and e-mail multiple times without resolutionOnce I contacted the Revdex.com I received clear and very satisfactory communication from the company and a swift repair and returnI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We cannot EVER put a time frame on repair jobsElectronics are not always a matter of pop a part in and call it a dayWe receive over 30- broken devices DAILYYour Zune is still not working with new LCD's put inYour card has not been charged for anythingIf you would like to give us the time we need to properly diagnose and repair your Zune, we willIf not, we will return it, on us, in the original condition if the time frame to repair your music device is not meeting your needs
Mr***'s order came in pre-paid for repairsWhen orders are pre-paid, they go straight back for repairsDuring the week he called, was New YearsWe were closedWe were closed as well for Christmas almost a weekRepairs are completed in the order in which they were receivedThe technician
assigned to this order will have the Zune repaired by Thursday 1/unless he would like it back as is
I have personally spoken with Mr. [redacted] multiple times within the past couple of weeks and explained what happened and he still wanted to get repairs done so we repaired his iPod immediately and shipped it out 2 days later and is due for delivery via FedEx by 10/31. Mr. [redacted] replied with his...
thanks so I am sorry he felt like he had to file a complaint.
Complaint: [redacted]
I am rejecting this response because:Greetings I opened a complaint regarding Optimistic Enterprises and they responded that the work would be done on Jan 15. It is now Jan 23 and I have not heard from them, nor received the item.
Regards,
[redacted]
Mr. [redacted] was immediately answered when he contacted us about his problem. (See reply below) -----Original Message-----From: [redacted]Sent: Monday, February 16, 2015 10:38 AMTo: '[redacted]'Subject: RE: PDASmart Work Order 12141720 - PDA DiagnosisWhat exactly is the DS doing? All we did was replace...
the LCD. In any case, there is a 3 month warranty on repairs, so if there is a problem, we will fix it. The unit was obviously tested in working condition when it left our office, so what happened in the time it left here, and made it to you, I do not know, but I will email you a return label so you can send it back.Thank You,PDA Smart[redacted]-----Original Message-----From: [redacted] [mailto:[redacted]@live.com]Sent: Monday, February 16, 2015 10:29 AMTo: [redacted]@pdasmart.comSubject: Re: PDASmart Work Order 12141720 - PDA DiagnosisImportance: HighWell, guess what? I received my DS game in the mail on Friday 2-13-15. Was all excited to return it to my wife as it is really hers, just in time for valentines day. I did just that and it worked for a total of about 20 minutes. It is now doing the same thing it was when I originally sent it to you. What kind of an operation/business is this? I will be contacting the Revdex.com today to report this and the no returned phone callsx5 and the no reply E-mails except when you wanted money. What do you plan to do to correct this problem?. I paid the shipping and repair costs just like you asked. Please reply ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint has been resolved. I left a phone message again on Jan.13 and the next day received and email from [redacted]...
saying the technician had been working on it and they should know by the end of the day. I sent several emails after that and finally on Jan.19 I received an email from [redacted] saying that the repair was complete and I I should receive it the following Wednesday. It came today and seems to be working fine so far.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: I would like a time frame of when they expect to resolve or not the issue with the Zune.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because:i have not been E-mailed a return shipping label yet and as I said earlier, how long is the repair going to take this time? It took 1/months last timeAlso, this is the most responses I have ever got from them now that I filed a complaint as a last resortWhy no return phone calls or E-mails over the last few months? Maybe all of this could have been avoided
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I request the file remain open pending the return of the item repaired.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received an email from *** last week saying the repairs have been done and she was testing it out I received the player in the mail today and it is working fine now On the issue of a refund for the repairs that I felt were due to me as a result of their own negligence during the initial battery replacement and the shipping costs incurred to return the player to them twice, no offer has been made and I have not pursued the matter I have the player back, it is working fine and after opening the initial complaint there has been communication from them That was a major point I want this over with so please update the status of the complaint to "resolved'Thank you for your time and and attention to this *** ***
Complaint: ***
I am rejecting this response because: I would prefer not to call it resolved at this point, due to the fact that I have sent it back to them once again for repair--this time they said I would not be charged for the repair I don't feel that I should have been charged for the first repair as I am confident that the malfunction was due to their improper battery replacement Initially I was quite pleased just to be getting communication from them as that was the larger part of the complaint and the player was returned to me, but seriously for the amount of money spent--it should be in working condition According to UPS, they received the player on Tuesday and so far I have not received any confirmation from them.
Regards,
*** ***
Revdex.com:
This repair took over months and I contacted the business directly by phone and e-mail multiple times without resolutionOnce I contacted the Revdex.com I received clear and very satisfactory communication from the company and a swift repair and returnI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We cannot EVER put a time frame on repair jobsElectronics are not always a matter of pop a part in and call it a dayWe receive over 30- broken devices DAILYYour Zune is still not working with new LCD's put inYour card has not been charged for anythingIf you would like to give us the time we need to properly diagnose and repair your Zune, we willIf not, we will return it, on us, in the original condition if the time frame to repair your music device is not meeting your needs
Mr***'s order came in pre-paid for repairsWhen orders are pre-paid, they go straight back for repairsDuring the week he called, was New YearsWe were closedWe were closed as well for Christmas almost a weekRepairs are completed in the order in which they were receivedThe technician
assigned to this order will have the Zune repaired by Thursday 1/unless he would like it back as is
I have personally spoken with Mr. [redacted] multiple times within the past couple of weeks and explained what happened and he still wanted to get repairs done so we repaired his iPod immediately and shipped it out 2 days later and is due for delivery via FedEx by 10/31. Mr. [redacted] replied with his...
thanks so I am sorry he felt like he had to file a complaint.
Complaint: [redacted]
I am rejecting this response because:Greetings I opened a complaint regarding Optimistic Enterprises and they responded that the work would be done on Jan 15. It is now Jan 23 and I have not heard from them, nor received the item.
Regards,
[redacted]
Mr. [redacted] was immediately answered when he contacted us about his problem. (See reply below) -----Original Message-----From: [redacted]Sent: Monday, February 16, 2015 10:38 AMTo: '[redacted]'Subject: RE: PDASmart Work Order 12141720 - PDA DiagnosisWhat exactly is the DS doing? All we did was replace...
the LCD. In any case, there is a 3 month warranty on repairs, so if there is a problem, we will fix it. The unit was obviously tested in working condition when it left our office, so what happened in the time it left here, and made it to you, I do not know, but I will email you a return label so you can send it back.Thank You,PDA Smart[redacted]-----Original Message-----From: [redacted] [mailto:[redacted]@live.com]Sent: Monday, February 16, 2015 10:29 AMTo: [redacted]@pdasmart.comSubject: Re: PDASmart Work Order 12141720 - PDA DiagnosisImportance: HighWell, guess what? I received my DS game in the mail on Friday 2-13-15. Was all excited to return it to my wife as it is really hers, just in time for valentines day. I did just that and it worked for a total of about 20 minutes. It is now doing the same thing it was when I originally sent it to you. What kind of an operation/business is this? I will be contacting the Revdex.com today to report this and the no returned phone callsx5 and the no reply E-mails except when you wanted money. What do you plan to do to correct this problem?. I paid the shipping and repair costs just like you asked. Please reply ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint has been resolved. I left a phone message again on Jan.13 and the next day received and email from [redacted]...
saying the technician had been working on it and they should know by the end of the day. I sent several emails after that and finally on Jan.19 I received an email from [redacted] saying that the repair was complete and I I should receive it the following Wednesday. It came today and seems to be working fine so far.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: I would like a time frame of when they expect to resolve or not the issue with the Zune.
Regards,
[redacted]