We actually went to Ms [redacted] s house on the 1stShe is claiming we refused to go inside and check, but Ms [redacted] was not even in the home, she was out having surgeryThe technician did in fact check to make sure the blower was on, she has a scuttle hole in her closet to access the inside portion of the systemAt the time of our visit the motor was operationalWhen Ms [redacted] called in the next day, she herself stated that it had been cooling fine, but at some point during the night it stoppedIf the motor had been out when we were there, it never would have cooled down.This whole entire complaint, as I have stated before, is not a complaint between us and Ms [redacted] When we sent in pictures of the condensing coil, the home warranty company denied her claim because the condition of the coil is not due to wear and tearThat was their decision, not oursThen she informed us that the sales rep told her they were replacing the condensing unit, we called to let them know where they could find an Runit and they said they weren't ordering anything because the claim was deniedThere was no point in us going back out a second time if they were supposed to be replacing the condensing unit, nor if they were denying the claimEither way, there was nothing we could do at that pointWe operated in good faith, based on information we received from the home warranty company and Ms [redacted] herselfAs far as Ms [redacted] stating we are just trying to rip her off for $that is also incorrectI encourage Ms [redacted] to do some research and find out about the Rphase outAll customers that have units that are operating with R(especially ones that were manufactured in 1998, such as hers was) are given quotes and encouraged to upgrade for the simple reason it is a huge disservice to the customer NOT toThere will no longer be parts available for these unitsThe refrigerant costs for the units has gone up 300%Continuing to bandaid a system does not make much sense when it will only become a bigger expense as the next couple of years go onContrary to homeowners that have a home warranty's beliefs, the home warranty will not replace their entire system when the time comesThey will do what they need to to replace the part that failed I will refund Ms [redacted] her $I don't know what the rest of the money she is disputing is, but that is all I will be giving her
We actually went to Ms [redacted] s house on the 1stShe is claiming we refused to go inside and check, but Ms [redacted] was not even in the home, she was out having surgeryThe technician did in fact check to make sure the blower was on, she has a scuttle hole in her closet to access the inside portion of the systemAt the time of our visit the motor was operationalWhen Ms [redacted] called in the next day, she herself stated that it had been cooling fine, but at some point during the night it stoppedIf the motor had been out when we were there, it never would have cooled down.This whole entire complaint, as I have stated before, is not a complaint between us and Ms [redacted] When we sent in pictures of the condensing coil, the home warranty company denied her claim because the condition of the coil is not due to wear and tearThat was their decision, not oursThen she informed us that the sales rep told her they were replacing the condensing unit, we called to let them know where they could find an Runit and they said they weren't ordering anything because the claim was deniedThere was no point in us going back out a second time if they were supposed to be replacing the condensing unit, nor if they were denying the claimEither way, there was nothing we could do at that pointWe operated in good faith, based on information we received from the home warranty company and Ms [redacted] herselfAs far as Ms [redacted] stating we are just trying to rip her off for $that is also incorrectI encourage Ms [redacted] to do some research and find out about the Rphase outAll customers that have units that are operating with R(especially ones that were manufactured in 1998, such as hers was) are given quotes and encouraged to upgrade for the simple reason it is a huge disservice to the customer NOT toThere will no longer be parts available for these unitsThe refrigerant costs for the units has gone up 300%Continuing to bandaid a system does not make much sense when it will only become a bigger expense as the next couple of years go onContrary to homeowners that have a home warranty's beliefs, the home warranty will not replace their entire system when the time comesThey will do what they need to to replace the part that failed I will refund Ms [redacted] her $I don't know what the rest of the money she is disputing is, but that is all I will be giving her