Optimum Mental Health Services

***DOCUMENT ATTACHED***This letter is a response to the complaint our office received regarding [redacted] in accordance to his wife, [redacted] (ID: [redacted] ).Her outstanding balance of $was sent to collections on August, 15, after reaching out to Mrs [redacted] on several occasions through multiple resources after the initial bill was left unpaidThe billing statements were for Mrs [redacted] 's visits on March 01, and April 19, Payments for these visits were not were not received from the insurance company until August 24, 2016.The first billing statement was sent to Mrs [redacted] on January 7, for her remaining balance due after insurance had paid for rendered servicesAfter not receiving payment for days, we called Mrs [redacted] and left a message informing her of her outstanding balance on March 7, We followed up with Mrs [redacted] approximately days later by resending the billing statement as well as leaving another unanswered message on May 4, Finally, on July 28, 2017, we called Mrs [redacted] to inform her that her outstanding account balance would be sent to collections if payment was not received or the office was not contacted within two weeks (August 11, 2017) from the date we reached out to her, the balance would be sent to collectionsOn August 2, 2017, Mrs [redacted] called and requested that we resend her the billing statement (see attached) after speaking to the Office Manager about her outstanding balanceAfter not hearing from Mrs [redacted] after August 11, 2017, we sent her outstanding balance to Renton Collection, Inc.On Tuesday, September 5, 2017, at approximately 4:PM Mr [redacted] called Optimum Mental Health Services, LLCDuring this conversation, he proceeded to harass the receptionist concerning Mrs[redacted] 's outstanding balance that had been sent to collectionsHe refused to give any identifying information about his grievance, other than the fact that an outstanding balance had been sent to collectionsAfter being unable to collect any identifying information regarding his situation, he was transferred to the office manager's voicemailMr [redacted] left a two-minute voicemail stating his discontentment with the outstanding balance having been sent to collection three weeks prior at 4:PMUp until this point, we have not had any correspondence with Mror Mrs [redacted] in regarding the outstanding balanceOur Office Manager called Mr [redacted] back and left a voicemail notifying him that the account had been sent to Renton Collection, Inc.,and our office no longer had access to Mrs [redacted] 's accountWe have not had any correspondence with either party regarding this issue since September 5, Our office is in accordance with the Washington State Statute of Limitations on Debt Collection:"Title 4, Chapter af the Revised Cade af Washington {RCW} outlines the various statutes of limitations for debt collection in the stateRCW gives written contracts and accounts receivable o statute of limitations of years before the unpaid debt becomes time-barredRCW stipulates that oral contracts have a statute of limitations of yearsRecovery of property and jud gments can only be pursued in court within a 10-year time limit according to RCW 4.16.020."Optimum Mental Health Services, LLC prides itself on patient-provider relationsWe do everything in our power to meet the needs of our patientsWe are both understanding and sympathetic to situations that might hinder patients from paying their balanceWe offer payment plan options specific to the needs of each individual patientWe do everything that we can to satisfy the balance of a patient's account before we send them to collectionsUnfortunately, after reaching out to Mrs [redacted] multiple times, through multiple avenues, we were unable to receive payment for quite some time and thus, submitted her outstanding balance to Renton Collections, Inc.Please feel free to contact us if you have any further questions concerning this complaint by Mr [redacted] We are available Monday through Friday from 8:AM to 5:PM at 425-233-

[redacted]DOCUMENT ATTACHED[redacted]This letter is a response to the complaint our office received regarding [redacted] in accordance to his wife, [redacted] (ID: [redacted]).Her outstanding balance of $77.60 was sent to collections on August, 15, 2017 after reaching out to Mrs. [redacted] on several occasions...

through multiple resources after the initial bill was left unpaid. The billing statements were for Mrs. [redacted]'s visits on March 01, 2016 and April 19, 2016. Payments for these visits were not were not received from the insurance company until August 24, 2016.The first billing statement was sent to Mrs. [redacted] on January 7, 2017 for her remaining balance due after insurance had paid for rendered services. After not receiving payment for 90 days, we called Mrs. [redacted] and left a message informing her of her outstanding balance on March 7, 2017. We followed up with Mrs. [redacted] approximately 60 days later by resending the billing statement as well as leaving another unanswered message on May 4, 2017. Finally, on July 28, 2017, we called Mrs. [redacted] to inform her that her outstanding account balance would be sent to collections if payment was not received or the office was not contacted within two weeks (August 11, 2017) from the date we reached out to her, the balance would be sent to collections. On August 2, 2017, Mrs. [redacted] called and requested that we resend her the billing statement (see attached) after speaking to the Office Manager about her outstanding balance. After not hearing from Mrs. [redacted] after August 11, 2017, we sent her outstanding balance to Renton Collection, Inc.On Tuesday, September 5, 2017, at approximately 4:15 PM Mr. [redacted] called Optimum Mental Health Services, LLC. During this conversation, he proceeded to harass the receptionist concerning Mrs.[redacted]'s outstanding balance that had been sent to collections. He refused to give any identifying information about his grievance, other than the fact that an outstanding balance had been sent to collections. After being unable to collect any identifying information regarding his situation, he was transferred to the office manager's voicemail. Mr. [redacted] left a two-minute voicemail stating his discontentment with the outstanding balance having been sent to collection three weeks prior at 4:24 PM. Up until this point, we have not had any correspondence with Mr. or Mrs. [redacted] in regarding the outstanding balance. Our Office Manager called Mr. [redacted] back and left a voicemail notifying him that the account had been sent to Renton Collection, Inc.,and our office no longer had access to Mrs. [redacted]'s account. We have not had any correspondence with either party regarding this issue since September 5, 2017. Our office is in accordance with the Washington State Statute of Limitations on Debt Collection:"Title 4, Chapter 16 af the Revised Cade af Washington {RCW} outlines the various statutes of limitations for  debt collection in the state. RCW 4.16.040 gives written contracts and accounts receivable o statute of limitations of 6 years before the unpaid  debt becomes time-barred. RCW 4.16.080 stipulates  that oral contracts have a statute of limitations of 3 years. Recovery of property and jud gments can only be pursued  in court within a 10-year time limit according to RCW 4.16.020."Optimum Mental Health Services, LLC prides itself on patient-provider relations. We do everything in our power to meet the needs of our patients. We are both understanding and sympathetic to situations that might hinder patients from paying their balance. We offer payment plan options specific to the needs of each individual patient. We do everything that we can to satisfy the balance of a patient's account before we send them to collections. Unfortunately, after reaching out to Mrs. [redacted] multiple times, through multiple avenues, we were unable to receive payment for quite some time and thus, submitted her outstanding balance to Renton Collections, Inc.Please feel free to contact us if you have any further questions concerning this complaint by Mr. [redacted]. We are available Monday through Friday from 8:00 AM to 5:00 PM at 425-233-0431.