Optimum Practice Financial

We are disappointed that Ms [redacted] fails to acknowledge and comply with the terms she agreed to Sincerely, Optimum Practice Financial

We are responding to correspondence received from [redacted] of the Revdex.com dated December 28, Please be advised that the customer ( [redacted] – The Cole Center For Healing) invalidates her complaint within the complaint itself by admitting that she was fully aware of our refund policy prior to contracting our services, and that she failed to meet the minimum required applicants within the first days to be eligible for a refund Additionally, Ms [redacted] has violated our written contract that she signed on September 9, 2016, specifically Section as it relates to confidentiality, by disclosing work product and/or communications of Optimum Practice Financial As stated in the invalid complaint made by Ms***, "We signed up for the loan program and have had no success with it We have been unable to even get one applicant." For a patient to see the financing terms they qualify for, they must first apply It is the responsibility of our client to apply their patients, not ours In this way, Ms***'s lack of success is not due to our program Because Ms [redacted] decided not to use the program, for reasons only known by her, it would not be our obligation to refund the consideration This was discussed at length with Ms***, and she has completely refused and failed to do her part to make the program effective "We asked for our money back per their guarantee," she goes on to state In an attempt to validate her perceived entitlement, Ms [redacted] breached her contract with us by providing the Revdex.com with our confidential communications wherein our guarantee clearly states: "We guarantee you will generate at least $20,in additional revenue in the first days (with at least applicants attempted), or we are happy to give you a full refund " Please be advised that Ms [redacted] made no attempt to process even a single patient applicant over the first days, knowing prior to contracting our services that a minimum of applicants in that time-frame was a requirement for refund eligibility She admits this foreknown knowledge by citing the email she received on August 15, 2016, wherein our guarantee is clearly presented We are responsible to our clients, but not for our clients It is the practice's responsibility to get their patients to apply, not ours This requirement of self-reliance is precisely why our guarantee has a minimum number of applicantsEven though Ms [redacted] made no effort to use the program, in the spirit of resolving the issue and in an attempt to work with Ms***, we offered to extend our day refund period to begin upon their first patient application (please see attached email dated December 9, 2016) Ms [redacted] refused our offerMs [redacted] was given all the tools to be successful with the program, and even the opportunity for an extension to our refund policy She alone is responsible for any failure Should Ms [redacted] or any other agent of The Cole Center again breach our contract, particularly as it pertains to confidentiality, we will take any and all legal action at our disposal, as agreed to by Ms [redacted] in writing and in person on September 9, Sincerely, Optimum Practice Financial

Complaint: [redacted] I am rejecting this response because: I want a refund I will refer this to my attorney Regards, [redacted] ***

We are responding to correspondence received from [redacted] of the Revdex.com dated December 28, 2016.  Please be advised that the customer ([redacted] – The Cole Center For Healing) invalidates her complaint within the complaint itself by admitting that she was fully aware of our...

refund policy prior to contracting our services, and that she failed to meet the minimum required applicants within the first 90 days to be eligible for a refund.  Additionally, Ms. [redacted] has violated our written contract that she signed on September 9, 2016, specifically Section 6 as it relates to confidentiality, by disclosing work product and/or communications of Optimum Practice Financial.   As stated in the invalid complaint made by Ms. [redacted], "We signed up for the loan program and have had no success with it. …We have been unable to even get one applicant."  For a patient to see the financing terms they qualify for, they must first apply.  It is the responsibility of our client to apply their patients, not ours.  In this way, Ms. [redacted]'s lack of success is not due to our program.  Because Ms. [redacted] decided not to use the program, for reasons only known by her, it would not be our obligation to refund the consideration.  This was discussed at length with Ms. [redacted], and she has completely refused and failed to do her part to make the program effective.  "We asked for our money back per their guarantee," she goes on to state.  In an attempt to validate her perceived entitlement, Ms. [redacted] breached her contract with us by providing the Revdex.com with our confidential communications wherein our guarantee clearly states: "We guarantee you will generate at least $20,000 in additional revenue in the first 90 days (with at least 15 applicants attempted), or we are happy to give you a full refund…" Please be advised that Ms. [redacted] made no attempt to process even a single patient applicant over the first 90 days, knowing prior to contracting our services that a minimum of 15 applicants in that time-frame was a requirement for refund eligibility.  She admits this foreknown knowledge by citing the email she received on August 15, 2016, wherein our guarantee is clearly presented.   We are responsible to our clients, but not for our clients.  It is the practice's responsibility to get their patients to apply, not ours.  This requirement of self-reliance is precisely why our guarantee has a minimum number of applicants. Even though Ms. [redacted] made no effort to use the program, in the spirit of resolving the issue and in an attempt to work with Ms. [redacted], we offered to extend our 90 day refund period to begin upon their first patient application (please see attached email dated December 9, 2016).  Ms. [redacted] refused our offer. Ms. [redacted] was given all the tools to be successful with the program, and even the opportunity for an extension to our refund policy.  She alone is responsible for any failure.  Should Ms. [redacted] or any other agent of The Cole Center again breach our contract, particularly as it pertains to confidentiality, we will take any and all legal action at our disposal, as agreed to by Ms. [redacted] in writing and in person on September 9, 2016.    Sincerely, Optimum Practice Financial

Complaint: [redacted]
I am rejecting this response because: I want a refund.  I will refer this to my attorney.
Regards,
[redacted]

We are disappointed that Ms. [redacted] fails to acknowledge and comply with the terms she agreed to.   Sincerely, Optimum Practice Financial