Again, our contract is not with [redacted] but with Optimum SignsWe have even sat down with legal counsel from our denominational Headquarters to have them review the contractAs stated before, the contract does not express that the warranty is through anyone else, so per what our legal counsel has said it is an implied warranty that is the responsibility of the main contractor Optimum signs As to the issues we are still having Optimum is aware of all of them and even referred to them in emails on April 21, April 18, and March where Optimum tells [redacted] we are threatening legal action when we were not, but you can see a list of issues there as wellOnly one of these to date has been resolved, and that was the scheduling issue, the rest are still outstanding and have not been resolved and Optimum is aware of thatTo date neither Optimum or [redacted] have been able to resolve or explain why all the issues are happening.Optimum has been aware of these issues, we have not reached out to anyone once we started this to wait and see what resolution would happen, or if we would need to proceed to legal actionWe are attempting to resolve this before we have to go to that step.Optimum says it’s not a contract but in their response on May 1, they state “Optimum Signs was contracted to supply a custom made monument sign with a full color LED message board”This is a contract that was drawn up by Optimum signs, A copy of the contract was provided in our second responseYou will notice in the contract that it does say “Custom product & Services for both the monument and the LED system.As you will see from the emails provided in the past response Optimum was working to resolve the issues and to replace the LED systemAs was stated already they changed their stance once they realized that because of the design they created they would have to replace the whole sign to fix the issue.As of today (May 4, 2017) we were informed by the city permit office that Optimum never applied for the revised permit for the new monument design by providing the updated drawingsWe did forward this email to them in hopes they would correct thisThis is the only contact that we have had with them since we filed this complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As we expressed in our initial complaint, our contract is with not with [redacted] but with OptimumThere is nothing in our contract with Optimum that is expressed that [redacted] is responsible for the warrantyThus, it is implied that the warranty of the sign and the LED’s is the reasonability of Optimum signsPlease find attached a copy of the signed contract with Optimum, you will see from this contract that there is nothing stated that [redacted] would be responsible for any part of the warrantyYou will also find two attached copies of emails from just the last few weeks when optimum is working to fix the issue, and get the LED’s replacedSecond you will see that they have worked out for the LED’s to be Returned to the manufacturerThe problem becomes then that when the LED’s are pulled because of the way Optimum designed the sign no other LED boards will fit without losing more than half of the space we have for LED’sAlso, the Monument manufacturer has said that the monument would have to be rebuilt due to the changeThis is when Optimum changed their stance and completely back out and pushed us to [redacted] We have all the emails and the video and pictures to show that the sign is now working correctlyThis is only a few of them, we are willing to provide more Regards, [redacted]
Again, our contract is not with [redacted] but with Optimum SignsWe have even sat down with legal counsel from our denominational Headquarters to have them review the contractAs stated before, the contract does not express that the warranty is through anyone else, so per what our legal counsel has said it is an implied warranty that is the responsibility of the main contractor Optimum signs As to the issues we are still having Optimum is aware of all of them and even referred to them in emails on April 21, April 18, and March where Optimum tells [redacted] we are threatening legal action when we were not, but you can see a list of issues there as wellOnly one of these to date has been resolved, and that was the scheduling issue, the rest are still outstanding and have not been resolved and Optimum is aware of thatTo date neither Optimum or [redacted] have been able to resolve or explain why all the issues are happening.Optimum has been aware of these issues, we have not reached out to anyone once we started this to wait and see what resolution would happen, or if we would need to proceed to legal actionWe are attempting to resolve this before we have to go to that step.Optimum says it’s not a contract but in their response on May 1, they state “Optimum Signs was contracted to supply a custom made monument sign with a full color LED message board”This is a contract that was drawn up by Optimum signs, A copy of the contract was provided in our second responseYou will notice in the contract that it does say “Custom product & Services for both the monument and the LED system.As you will see from the emails provided in the past response Optimum was working to resolve the issues and to replace the LED systemAs was stated already they changed their stance once they realized that because of the design they created they would have to replace the whole sign to fix the issue.As of today (May 4, 2017) we were informed by the city permit office that Optimum never applied for the revised permit for the new monument design by providing the updated drawingsWe did forward this email to them in hopes they would correct thisThis is the only contact that we have had with them since we filed this complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]As we expressed in our initial complaint, our contract is with not with [redacted] but with OptimumThere is nothing in our contract with Optimum that is expressed that [redacted] is responsible for the warrantyThus, it is implied that the warranty of the sign and the LED’s is the reasonability of Optimum signsPlease find attached a copy of the signed contract with Optimum, you will see from this contract that there is nothing stated that [redacted] would be responsible for any part of the warrantyYou will also find two attached copies of emails from just the last few weeks when optimum is working to fix the issue, and get the LED’s replacedSecond you will see that they have worked out for the LED’s to be Returned to the manufacturerThe problem becomes then that when the LED’s are pulled because of the way Optimum designed the sign no other LED boards will fit without losing more than half of the space we have for LED’sAlso, the Monument manufacturer has said that the monument would have to be rebuilt due to the changeThis is when Optimum changed their stance and completely back out and pushed us to [redacted] We have all the emails and the video and pictures to show that the sign is now working correctlyThis is only a few of them, we are willing to provide more Regards, [redacted]