Hello,This is in reference to complaint ID [redacted] The unit was processed on the 8th, and shipped on the 16thThe package arrived on the 22nd of December [redacted] tracking is [redacted] The unit should have been received by the customer already.In regards to the shipping cost, we are not able to reimburse for the shipping that the customer paid as we have already waived the return shipping chargeOur warranty does not cover any of the shippingFor more information regarding our warranty, please visit our website at http://www.optimusent.com/Customer%20Service.html or refer to your owner's manual.Thank you,Optimus Enterprise, Inc.Service Department [redacted] ***T: [redacted] , F: [redacted] E-mail: [redacted]
Revdex.com: I indeed received the new heater from Optimus as promised this past weekThank you so much for bringing this problem to an amicable resolution! I truly appreciate your intervention Regards, [redacted] ***
May 7th, [redacted] ***Revdex.comServing San Diego, Orange & Imperial CountiesView Ridge Ave #200Sand Diego, CA 92123-1688Dear [redacted] ***,This letter is in response to the notice regarding complaint ID [redacted] concerning the noresponse letterOur company did not receive any notice regarding this complaint via mail.We did receive a notice via e-mail in our spam folder which was not seen till we receivedthe notice letter.We were in contact with the individual issuing the complaint and have long resolved thismatterWe would appreciate it if the complaint could be re-opened so that we can submitour response regarding the matterIf not, please let us know if there are other ways toresolve this "low rating" issue.In the future, please notify us through mail when there is a complaint regarding ourcompanyWe would like to avoid the same issue from reoccurring.Sincerely,Optimus Enterprise, Inc.Service DepartmentEWinston Road Unit #JAnaheim, CA 92806T: 714-956-F: [email protected]: No response notice and the Standard Business Questionnaire
Dear Revdex.com,This is in regards to complaint ID: [redacted] We have spoken to the customer via phoneWe are unable to fulfill his request in sending him a free heaterThe unit must be purchased from a retailerIf there are any issues with the heater, the unit may be mailed to us for repair/replacement under our warranty.Sincerely,Optimus Enterprise, IncService Department EWinston Road Unit #J Anaheim, CA T: 714–956-F: [email protected]
Thank you for your submission on our product.We carry a one-year warranty on our products Within one year, we can repair or replace the unit free of charge as long as the unit is sent back to us Within the retailer's return period of days, the customer should return to the retailer for a full refund or exchange.The item was purchased on 10/9/14, the phone call was made on 10/24/14, which is within the days If she had called us, we would have instructed her to contact her retailer to return the unit or exchange it.We do not have the product here, customer states that she sent the product back to us It has not been received as of today, 12/2/14.If the customer would like to send the unit back to us, we can repair or replace the unit, free of charge.Our warranty information in the user manual is attached for your reference.Thank you, [redacted] ***Accounts Manager
RECEIVED MAR 22Optimus Enterprise, Inc EWinston RdUnit J Anaheim, CA TEL: 714-956-FAX: 714-9561311March 16, 2017Revdex.com San Diego, Orange & Imperial Counties Viewridge Ave #San Diego, CA 92123Dear Revdex.com,This is in reference to complaint ID [redacted] We are not able to provide a refund for the unit mailed back to usWe can only repair or replace the unit under our warrantyThis was explained to the customer when she contacted us previously prior to her mailing the unit in to usFor more information regarding our warranty, please refer to the instructions manual or visit our website at www.optimusent.comA replacement unit has already been mailed out by UPS to the customer.Sincerely,Optimus Enterprise, IncService Department EWinston Road Unit #J Anaheim, CA T: 714-956-F: 714-956-Service(a)optimusent.com
Hello,This is in reference to complaint ID [redacted] The unit was processed on the 8th, and shipped on the 16thThe package arrived on the 22nd of December [redacted] tracking is [redacted] The unit should have been received by the customer already.In regards to the shipping cost, we are not able to reimburse for the shipping that the customer paid as we have already waived the return shipping chargeOur warranty does not cover any of the shippingFor more information regarding our warranty, please visit our website at http://www.optimusent.com/Customer%20Service.html or refer to your owner's manual.Thank you,Optimus Enterprise, Inc.Service Department [redacted] ***T: [redacted] , F: [redacted] E-mail: [redacted]
Revdex.com: I indeed received the new heater from Optimus as promised this past weekThank you so much for bringing this problem to an amicable resolution! I truly appreciate your intervention Regards, [redacted] ***
May 7th, [redacted] ***Revdex.comServing San Diego, Orange & Imperial CountiesView Ridge Ave #200Sand Diego, CA 92123-1688Dear [redacted] ***,This letter is in response to the notice regarding complaint ID [redacted] concerning the noresponse letterOur company did not receive any notice regarding this complaint via mail.We did receive a notice via e-mail in our spam folder which was not seen till we receivedthe notice letter.We were in contact with the individual issuing the complaint and have long resolved thismatterWe would appreciate it if the complaint could be re-opened so that we can submitour response regarding the matterIf not, please let us know if there are other ways toresolve this "low rating" issue.In the future, please notify us through mail when there is a complaint regarding ourcompanyWe would like to avoid the same issue from reoccurring.Sincerely,Optimus Enterprise, Inc.Service DepartmentEWinston Road Unit #JAnaheim, CA 92806T: 714-956-F: [email protected]: No response notice and the Standard Business Questionnaire
Dear Revdex.com,This is in regards to complaint ID: [redacted] We have spoken to the customer via phoneWe are unable to fulfill his request in sending him a free heaterThe unit must be purchased from a retailerIf there are any issues with the heater, the unit may be mailed to us for repair/replacement under our warranty.Sincerely,Optimus Enterprise, IncService Department EWinston Road Unit #J Anaheim, CA T: 714–956-F: [email protected]
Thank you for your submission on our product.We carry a one-year warranty on our products Within one year, we can repair or replace the unit free of charge as long as the unit is sent back to us Within the retailer's return period of days, the customer should return to the retailer for a full refund or exchange.The item was purchased on 10/9/14, the phone call was made on 10/24/14, which is within the days If she had called us, we would have instructed her to contact her retailer to return the unit or exchange it.We do not have the product here, customer states that she sent the product back to us It has not been received as of today, 12/2/14.If the customer would like to send the unit back to us, we can repair or replace the unit, free of charge.Our warranty information in the user manual is attached for your reference.Thank you, [redacted] ***Accounts Manager
RECEIVED MAR 22Optimus Enterprise, Inc EWinston RdUnit J Anaheim, CA TEL: 714-956-FAX: 714-9561311March 16, 2017Revdex.com San Diego, Orange & Imperial Counties Viewridge Ave #San Diego, CA 92123Dear Revdex.com,This is in reference to complaint ID [redacted] We are not able to provide a refund for the unit mailed back to usWe can only repair or replace the unit under our warrantyThis was explained to the customer when she contacted us previously prior to her mailing the unit in to usFor more information regarding our warranty, please refer to the instructions manual or visit our website at www.optimusent.comA replacement unit has already been mailed out by UPS to the customer.Sincerely,Optimus Enterprise, IncService Department EWinston Road Unit #J Anaheim, CA T: 714-956-F: 714-956-Service(a)optimusent.com