Sign in

Option 1 Realty, Inc.

Sharing is caring! Have something to share about Option 1 Realty, Inc.? Use RevDex to write a review
Reviews Option 1 Realty, Inc.

Option 1 Realty, Inc. Reviews (20)

[A default letter is provided here which indicates your acceptance of
the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** are the initial move in inspection photographs with parts of the floor's finish worn through to wood highlighted in redThe finish on the floor was poorly maintained upon move in with the realtor annotating this on the move in inspection reportHad the realtor or owner taken the time and effort to refinish the floors prior to us moving in, the finish would still be in decent shape I've also attached the original move in inspection sheet so that you can view where the realtor has confirmed that the finish is indeed old and worn through in the kitchen, dining room, and living room
Regards,
*** ***

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can't see any pictures that document damage to the floors as claimed in the move out inspection, and the pictures are missing timestamps on themThe security deposit has already covered the cost of painting the trim and door frameThe pictures of the yard show the damage that was caused by the plumber's truck to make repairs to the broken water main*** Property management is aware of this, as they are the ones who hired the plumber to fix the water mainMy main concern is that *** Property management wants us to pay for damages that were already present to the wood floor and to the screened in porches, which were already documented on the initial move in inspectionWe have yet to see pictures of the move in inspection with time stamps, as *** Property claims that they have taken, all move out inspection pictures with time stamps, and move out inspection reportThis is unfair and unethical that *** Property has taken our security deposit, and claimed that we are responsible for damages that were already present upon moving into the rental propertyI plan on lodging a formal complaint with the Richmond Association of Realtors to try and resolve this issue.Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** are the initial move in inspection photographs with parts of the floor's finish worn through to wood highlighted in redThe finish on the floor was poorly maintained upon move in with the realtor annotating this on the move in inspection reportHad the realtor or owner taken the time and effort to refinish the floors prior to us moving in, the finish would still be in decent shape I've also attached the original move in inspection sheet so that you can view where the realtor has confirmed that the finish is indeed old and worn through in the kitchen, dining room, and living room
Regards,
*** ***

Although the application fee is non-refundable, as it paid directly to our screening service provider to cover their costs, we have taken into consideration this applicants special circumstance and have issued a full refund of $**

Although the application fee is non-refundable, as it paid directly to our screening service provider to cover their costs, we have taken into consideration this applicants special circumstance and have issued a full refund of $

The business has provided the move out document for this tenant to indicate the damages done during the time of residence

The business provided Revdex.com additional color photos of the home at time of move in, this pictures indicate a difference between the photos taken in the rooms at the time of the move in and move out inspection.

The business reached out to Revdex.com with the photographs taken at the time of move out.

Revdex.com spoke with Mr. [redacted] from the business. The home had a move in walk through inspection where detailed photographs were taken of the home. At the time of move out a detailed move out inspection was done. At that time there were damages found with the floors and the door handles as well as issues...

with the refrigerator.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The damage listed upon the move in inspection report matches up with the damages shown in the move out inspection report.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think it's completely dishonest to try to make us pay for repairs for refinishing the floor when the inspection report clearly annotates that finish for the downstairs hardwood floor was in poor shape to begin with. We have requested THREE times now that Nordrow Property Management provide time stamped photographs of the initial move-in inspection, which they have failed to provide.
Regards,
[redacted]

The business reached out to Revdex.com to discuss the complaint. After review of the move in inspection form the business will be reimbursing the customer for the cost of the screens. The business feels that while the floors where noted as worn the damage done to them beyond that is evident in the move out pictures and they will not be providing any reimbursement of that to the customer.

[A default letter is provided here which indicates your acceptance of...

the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[redacted]
FONT-STYLE: normal; MARGIN: 0px; LETTER-SPACING: normal; FONT-FAMILY: arial, sans-serif; COLOR: rgb(34,34,34); FONT-SIZE: 12px; FONT-WEIGHT: normal"> 
Per our conversation today regarding the complaint filed by, [redacted] and [redacted], previous tenants of our at [redacted].  There were issues at the house we responded immediately to have the issues resolved and offered them the option to vacate the property without penalty during the repair.  They didn’t accept that offer so we had contractor in the house to make the repairs.  They were not happy with the contractor saying that the contractor wasn’t moving fast enough and damaged some of their furniture.  When we spoke to the contractor he said he would not go back to the house because the tenant was claiming that he damaged their furniture when he moved it to make the repairs.  He said he would only go back in the house when the furniture was moved but the tenant refused to move the furniture and did not want the contractor to move anything.  We ended up getting the contractor to agree to write a letter stating that they would be responsible for any damage to the furniture, but it delayed the repairs 7-10 days.  In another situation the tenant also threatened to sue our HVAC contractor because they said he wasn’t doing his job correctly.  This was their response because they said their electric bills were too high and wanted a new unit installed.  The owners did not agree to having another unit installed because the current unit was running correctly and had been serviced.  In another situation the tenant complained about the contractor who installed a new drain from the house to the street saying he made too big of a mess and did not correctly repair the yard.  We explained to the tenants numerous times that the yard was to wet for the contractor to come back in and properly grade the yard.  Once the yard dried up the contractor went out and graded the yard but not before the tenant filed a complaint with chesterfield county.  I hope you understand that we did everything we could and more to help this tenant I believe we even gave them a credit for 19 days while the repairs were being made.  
 
Sincerely,
[redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Damages to the floor and screen windows were annotated upon the initial move in inspection by the realtor, upon which no repairs were conducted by the owners or by the realtor. We should not be liable for charges to repair damages prior to our stay.  We lived in that location for over 1 year which was ample time for the owner or realtor to actually make repairs as needed, which they refused to do. The refrigerator and other appliances are not applicable since it was never part of the lease to maintain or provide them. Attached is the initial inspection report that annotates that the floors were old and worn and damaged screens are noted on the last page.  Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I think it's completely dishonest to try to make us pay for repairs for refinishing the floor when the inspection report clearly annotates that finish for the downstairs hardwood floor was in poor shape to begin with. We have requested THREE times now that Nordrow Property Management provide time stamped photographs of the initial move-in inspection, which they have failed to provide.
Regards,
[redacted]

Review: I live in Texas and am moving to the Richmond area. In the process of planning a rental home trip I contacted Nordrow Property Management DBA Century 21 Option 1 Property Management to view a rental home that they had listed through [redacted]. I was emailed a response that in order to view the property I would need to complete an online application and pay a $20 pre-qualification fee. I completed the application and paid the pre-qualification fee and was then contacted by an agent (Lynn C[redacted]) on Saturday 7/16 and a time was set to view the property on Thursday 7/21. I was contacted via text on 7/18 by the same agent that the property had been rented so the viewing was cancelled. I asked Lynn Crytzer when my pre-qualification fee would be refunded and was told that "I don't think it is refunded, call my office...". I called the office the same day and left a message asking when my fee would be refunded. I received a call from Melissa J[redacted] and she said that the fee is not refunded. No where in the email explaining the process to schedule a viewing does it state that the pre-qualification fee is non-refundable. The same is true for the online application, no where does it state that the $20 pre-qualification fee is non-refundable. My online application and $20 pre-qualification fee resulted in my credit history being checked and nothing more.Desired Settlement: I desire a refund of the $20 pre-qualification fee.

Business

Response:

Although the application fee is non-refundable, as it paid directly to our screening service provider to cover their costs, we have taken into consideration this applicants special circumstance and have issued a full refund of $20.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: We are writing this response to contest the following itemized charges sent to us via letter on 14 May 2015 for [redacted] Cleaning was conducted at our expense which included steam cleaning the carpet, mopping the floor, cleaning the windows, the walls, and sweeping. Any dirt or mud that may have been on the carpet or floor was no doubt tracked in by prospective home buyers during showings, and we are under no obligation to pay for any cleaning that may have been required due to their muddy or dirty shoes.

The wood floor had worn spots through the finish upon us moving into the house, and was commented on during the initial inspection by [redacted] Carter that it was “old and worn.” Since the initial move in inspection, [redacted] both inspected on separate occasions and did not mention anything about the floor and said overall that the house was in good condition. [redacted] contacted me shortly after the house was placed on the market and claimed that the floor had been damaged during our stay. I informed her that the finish was in a bad state as annotated on the initial inspection, and it was obvious that the previous owners had never refinished it while owning the property and allowed the finish to deteriorate to the point where it was flaking off of the wood. [redacted] also commented that a pipe had ruptured sometime previous to our stay and had flooded or soaked the downstairs.

I feel that given the proclivity of the owners to abstain from maintaining the floors, especially after flooding had occurred, and the house being placed on the market, is too much of a coincidence for [redacted] to suddenly notice that the floors were in poor condition. I suspect that the owners refused to pay to have the floors refinished and that we were charged after the repairs had been made to make the house more appealing to prospective buyers.Desired Settlement: We would be more than happy to pay for supposed damages to the door trim caused by our pet, but the initial inspection report lists damages upon our move in (floor, broken window, torn screen), and we should not be charged for them.

Business

Response:

Revdex.com spoke with Mr. [redacted] from the business. The home had a move in walk through inspection where detailed photographs were taken of the home. At the time of move out a detailed move out inspection was done. At that time there were damages found with the floors and the door handles as well as issues with the refrigerator.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Damages to the floor and screen windows were annotated upon the initial move in inspection by the realtor, upon which no repairs were conducted by the owners or by the realtor. We should not be liable for charges to repair damages prior to our stay. We lived in that location for over 1 year which was ample time for the owner or realtor to actually make repairs as needed, which they refused to do. The refrigerator and other appliances are not applicable since it was never part of the lease to maintain or provide them. Attached is the initial inspection report that annotates that the floors were old and worn and damaged screens are noted on the last page. Regards,[redacted]

Business

Response:

The business reached out to Revdex.com with the photographs taken at the time of move out.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can't see any pictures that document damage to the floors as claimed in the move out inspection, and the pictures are missing timestamps on them. The security deposit has already covered the cost of painting the trim and door frame. The pictures of the yard show the damage that was caused by the plumber's truck to make repairs to the broken water main. [redacted] Property management is aware of this, as they are the ones who hired the plumber to fix the water main. My main concern is that [redacted] Property management wants us to pay for damages that were already present to the wood floor and to the screened in porches, which were already documented on the initial move in inspection. We have yet to see pictures of the move in inspection with time stamps, as [redacted] Property claims that they have taken, all move out inspection pictures with time stamps, and move out inspection report. This is unfair and unethical that [redacted] Property has taken our security deposit, and claimed that we are responsible for damages that were already present upon moving into the rental property. I plan on lodging a formal complaint with the Richmond Association of Realtors to try and resolve this issue.Regards,[redacted]

Business

Response:

The business has provided the move out document for this tenant to indicate the damages done during the time of residence.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The damage listed upon the move in inspection report matches up with the damages shown in the move out inspection report.

Regards,

Business

Response:

The business reached out to Revdex.com to discuss the complaint. After review of the move in inspection form the business will be reimbursing the customer for the cost of the screens. The business feels that while the floors where noted as worn the damage done to them beyond that is evident in the move out pictures and they will not be providing any reimbursement of that to the customer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I think it's completely dishonest to try to make us pay for repairs for refinishing the floor when the inspection report clearly annotates that finish for the downstairs hardwood floor was in poor shape to begin with. We have requested THREE times now that Nordrow Property Management provide time stamped photographs of the initial move-in inspection, which they have failed to provide.

Regards,

Business

Response:

The business provided Revdex.com additional color photos of the home at time of move in, this pictures indicate a difference between the photos taken in the rooms at the time of the move in and move out inspection.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] are the initial move in inspection photographs with parts of the floor's finish worn through to wood highlighted in red. The finish on the floor was poorly maintained upon move in with the realtor annotating this on the move in inspection report. Had the realtor or owner taken the time and effort to refinish the floors prior to us moving in, the finish would still be in decent shape. I've also attached the original move in inspection sheet so that you can view where the realtor has confirmed that the finish is indeed old and worn through in the kitchen, dining room, and living room.

Regards,

Review: My wife and I Have been renting a rental home from Century 21 Option 1 realty for 2 years now. We have been treated with the upmost disrespect. Century 21 Option 1 realty sends out companies for repairs to the home and they don't know what they are doing and never fix anything properly - example - heating and air unit was overcharged causing power bill to be high , plumbing issues that are never fixed and that's why we are now dealing w water damage and have been out of our home and puts a lot of stress on us as tenants. The owner has told us if more repairs need to be done the house will go into foreclosure. The company that is sent out for these repairs is "[redacted]"

The "property manager" has failed to manage the property costing us hundreds of dollars, leading to us being out of the house for 5 plus weeks now. All she cares about is collecting the rent money. To top it all of the "partner" in the business has failed to acknowledge emails and respond to my wife and I about the issues we have had brought to his attention. We have yet to receive a single Apology after countless emails and phone calls not even a simple "we are sorry". Just pretty much kicked us to the curb with no offer of assistance to find a short term housing solution while repairs are being made ( we have 4 kids and two were still in school). All in all we are appalled at the way we have been treated as customers of Century 21 Option 1 realty.Desired Settlement: Would like to be reimburse all out of pocket expenses as well as over paid bills such as power and water due to the negligence of the property.

Business

Response:

[redacted]

Per our conversation today regarding the complaint filed by, [redacted] and [redacted], previous tenants of our at [redacted]. There were issues at the house we responded immediately to have the issues resolved and offered them the option to vacate the property without penalty during the repair. They didn’t accept that offer so we had contractor in the house to make the repairs. They were not happy with the contractor saying that the contractor wasn’t moving fast enough and damaged some of their furniture. When we spoke to the contractor he said he would not go back to the house because the tenant was claiming that he damaged their furniture when he moved it to make the repairs. He said he would only go back in the house when the furniture was moved but the tenant refused to move the furniture and did not want the contractor to move anything. We ended up getting the contractor to agree to write a letter stating that they would be responsible for any damage to the furniture, but it delayed the repairs 7-10 days. In another situation the tenant also threatened to sue our HVAC contractor because they said he wasn’t doing his job correctly. This was their response because they said their electric bills were too high and wanted a new unit installed. The owners did not agree to having another unit installed because the current unit was running correctly and had been serviced. In another situation the tenant complained about the contractor who installed a new drain from the house to the street saying he made too big of a mess and did not correctly repair the yard. We explained to the tenants numerous times that the yard was to wet for the contractor to come back in and properly grade the yard. Once the yard dried up the contractor went out and graded the yard but not before the tenant filed a complaint with chesterfield county. I hope you understand that we did everything we could and more to help this tenant I believe we even gave them a credit for 19 days while the repairs were being made.

Sincerely,

Check fields!

Write a review of Option 1 Realty, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Option 1 Realty, Inc. Rating

Overall satisfaction rating

Description: Real Estate, Offices of Real Estate Agents and Brokers (NAICS: 531210)

Address: 8600 Quioccasin Rd Ste 200, Regency, Virginia, United States, 23229-5514

Phone:

Show more...

Web:

www.century21option1.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Option 1 Realty, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Option 1 Realty, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated