[redacted] Per our conversation today regarding the complaint filed by, [redacted] and [redacted] , previous tenants of our at [redacted] There were issues at the house we responded immediately to have the issues resolved and offered them the option to vacate the property without penalty during the repair They didn’t accept that offer so we had contractor in the house to make the repairs They were not happy with the contractor saying that the contractor wasn’t moving fast enough and damaged some of their furniture When we spoke to the contractor he said he would not go back to the house because the tenant was claiming that he damaged their furniture when he moved it to make the repairs He said he would only go back in the house when the furniture was moved but the tenant refused to move the furniture and did not want the contractor to move anything We ended up getting the contractor to agree to write a letter stating that they would be responsible for any damage to the furniture, but it delayed the repairs 7-days In another situation the tenant also threatened to sue our HVAC contractor because they said he wasn’t doing his job correctly This was their response because they said their electric bills were too high and wanted a new unit installed The owners did not agree to having another unit installed because the current unit was running correctly and had been serviced In another situation the tenant complained about the contractor who installed a new drain from the house to the street saying he made too big of a mess and did not correctly repair the yard We explained to the tenants numerous times that the yard was to wet for the contractor to come back in and properly grade the yard Once the yard dried up the contractor went out and graded the yard but not before the tenant filed a complaint with chesterfield county I hope you understand that we did everything we could and more to help this tenant I believe we even gave them a credit for days while the repairs were being made Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
The business provided Revdex.com additional color photos of the home at time of move in, this pictures indicate a difference between the photos taken in the rooms at the time of the move in and move out inspection
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The damage listed upon the move in inspection report matches up with the damages shown in the move out inspection report Regards, [redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Damages to the floor and screen windows were annotated upon the initial move in inspection by the realtor, upon which no repairs were conducted by the owners or by the realtorWe should not be liable for charges to repair damages prior to our stay We lived in that location for over year which was ample time for the owner or realtor to actually make repairs as needed, which they refused to doThe refrigerator and other appliances are not applicable since it was never part of the lease to maintain or provide themAttached is the initial inspection report that annotates that the floors were old and worn and damaged screens are noted on the last page Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I think it's completely dishonest to try to make us pay for repairs for refinishing the floor when the inspection report clearly annotates that finish for the downstairs hardwood floor was in poor shape to begin withWe have requested THREE times now that Nordrow Property Management provide time stamped photographs of the initial moinspection, which they have failed to provide Regards, [redacted]
[redacted] Per our conversation today regarding the complaint filed by, [redacted] and [redacted] , previous tenants of our at [redacted] There were issues at the house we responded immediately to have the issues resolved and offered them the option to vacate the property without penalty during the repair They didn’t accept that offer so we had contractor in the house to make the repairs They were not happy with the contractor saying that the contractor wasn’t moving fast enough and damaged some of their furniture When we spoke to the contractor he said he would not go back to the house because the tenant was claiming that he damaged their furniture when he moved it to make the repairs He said he would only go back in the house when the furniture was moved but the tenant refused to move the furniture and did not want the contractor to move anything We ended up getting the contractor to agree to write a letter stating that they would be responsible for any damage to the furniture, but it delayed the repairs 7-days In another situation the tenant also threatened to sue our HVAC contractor because they said he wasn’t doing his job correctly This was their response because they said their electric bills were too high and wanted a new unit installed The owners did not agree to having another unit installed because the current unit was running correctly and had been serviced In another situation the tenant complained about the contractor who installed a new drain from the house to the street saying he made too big of a mess and did not correctly repair the yard We explained to the tenants numerous times that the yard was to wet for the contractor to come back in and properly grade the yard Once the yard dried up the contractor went out and graded the yard but not before the tenant filed a complaint with chesterfield county I hope you understand that we did everything we could and more to help this tenant I believe we even gave them a credit for days while the repairs were being made Sincerely, [redacted] ***
The business reached out to Revdex.com with the photographs taken at the time of move out
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
The business provided Revdex.com additional color photos of the home at time of move in, this pictures indicate a difference between the photos taken in the rooms at the time of the move in and move out inspection
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The damage listed upon the move in inspection report matches up with the damages shown in the move out inspection report Regards, [redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Damages to the floor and screen windows were annotated upon the initial move in inspection by the realtor, upon which no repairs were conducted by the owners or by the realtorWe should not be liable for charges to repair damages prior to our stay We lived in that location for over year which was ample time for the owner or realtor to actually make repairs as needed, which they refused to doThe refrigerator and other appliances are not applicable since it was never part of the lease to maintain or provide themAttached is the initial inspection report that annotates that the floors were old and worn and damaged screens are noted on the last page Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I think it's completely dishonest to try to make us pay for repairs for refinishing the floor when the inspection report clearly annotates that finish for the downstairs hardwood floor was in poor shape to begin withWe have requested THREE times now that Nordrow Property Management provide time stamped photographs of the initial moinspection, which they have failed to provide Regards, [redacted]