Option Care

These people double and TRIPLE billed me. Their billing 'department' is conveniently located in a third world country, so they themselves can claim detachment and no responsibility. They bill you then don't apply the payment(s) to your balance-their statements even have a column for payments to be applied, but they don't bother filling it out. After the second time, I stopped allowing them to charge me. They said they would send an itemized statement. When it finally showed up it was a copy and the column showing payments magically was cut off. When I called them(and this was easily the 10 or 15th call I had made at that point( they blamed a 'third party vendor' for the 'mistake'(this is a pattern with Option Care) . I repeatedly told them they were welcome to resume charging me once they start applying the payments to the balance and showing payments made on their statement(again, their statements have a column for this, yet they simply don't fill it in), and even attempted repeating this statement via the contact form on their website. Crickets... I decided to try again yesterday and spoke with a 'supervisor'(again, in what sounded like Pakistan or India)'Mayur'. He said he'd resume the charges and issue individual receipts(best I could get), and asked if I would like to make a 'one time payment' since the charges wouldn't resume til next month-this was recorded by both them AND me-, to which I gave permission. Well, they sent the receipt(s) to my email which showed they charged me THREE TIMES!. This is well beyond negligence. Nobody operating with that much stupidity could stay in business. No, this was done on purpose.
I'm going to end up having to take these people to small claims court, and with all the recorded conversations and written correspondence I have, this should be a slam dunk. I'm going to seek reimbursement for all the time I spent as well, because if all they'd have to do is pay back the money they stole, where would the motivation be to STOP this?

I had been receiving feeding tube supplies after cancer surgery, no issues with that. Watch out for their billing department. I had to call regarding an incorrect bill, simple right? WRONG. Long story short, I called every month for EIGHT MONTHS, the issue was to be escalate to the "Escalation team", and they would call me. NOPE. I continued to email, twice, no response. I sent TWO LETTERS, with bills and documentation, NO RESPONSE. Today, I was called regarding said bill, after 45 minutes of explaining again, being cut off, a "supervisor" called me. I was responsible for the bill... gave the most ridiculous Insurance/billing explanation about it being because it was 12/21 & 1/22, even though it was for delivery 12/21. This took over a year to tell me? I stated it was baloney, and I was not responsible for their billing practices at the end of the year. PATHETIC.

My three year old was recently put on TPN and Lipids. Optioncare sent out someone to train me and on that I have no complaints. They were educated, professional and patient.
The problem is the customer service after hours team. I called for a specific question in regards to it. I figured since they had nurses that had told me I could call Optioncare if I had any questions regarding her TPN and Lipids I would, and today I did. The lady flat out refused, refused to help, because I have a nursing agency working with my daughter. She said if they didn’t have any answers to call back and their nurses would be happy to assist, but only after I made another call. I told her if I wanted to call my nursing agency I would have but I called them so could I please talk to their nurse, and she said nope, sorry, protocol, nah can’t do it, can’t put a nurse, who would be happy to help, on the line 🙄 So I had to hang up and call the other agency that hadn’t set up her TPN to answer a question related to it that took a couple minutes tops. What a stupid waste of time. As it is having a medically complex child with various needs is difficult and I have more numbers for all the different medical fields than I do for friends and family. On the surface it might seem like a petty thing, but my God I feel like I’m passing the baton every single day enough as it is, let’s not be so pigheaded about getting a straightforward answer to a straightforward question shall we?

I have been using optioncare since being discharged from hospital, however could not be discharged before I paid them $500 as they claimed I hadn’t reached my $5000 deductible. I therefore paid the $500 but as I knew I had met my deductible, a few days later I contacted my insurance to which they confirmed. It has now been put through my insurance with just a $50 copay and I am yet to see a return of the $450 or even a statement or phone call! Would not recommend this company to anyone. Someone was not doing their job correctly in billing! Shameful!

The company is engaging in unfair collections practices. Their insurance department pre-authorized my treatments in early 2019. They sent me a financial statement that I had to sign, and they had to sign. The statement clearly says that my out of pock responsibility is $0. for my treatments per my insurance. Since then they have been trying to bill me almost $2,000 for treatments. They had admitted over the phone multiple times that they did the paperwork incorrectly but that they have taken responsibility for it and that my account will be cleared. They have promised to call me back multiple times to confirm when the account is clear. NO ONE EVER CALLS ME BACK. To date I have received calls, letters and have now been sent to a collections agency for these charges. This is not correct and must be fixed immediately.

Worst experience I EVER had as a patient ANYWHERE ! !
People selling me the service in the hospital were uneducated on the equipment or the charges!
No one knew why my Bank card was charged a big amount, or why I got the wrong equipment.
The Nurse in the Kennewick office was totally rude and made personal insults while changing bandages. The staff there complained to me how poorly the management ran the operation, with unhappy employees, and it SHOWED ! I had to drive there to even TALK to someone about removing the pick line after I was done, because no one even answered the phone. One girl quit they said, others were confused on what to do, and they lost my doctors authorization!
Total MASS CONFUSION there !
The Phone system is a Joke! I was transferred to the Seattle office where the girl chewed me out for even CALLING the Seattle office! I am SO GLAD to be DONE with this outfit !
The only positive department is the warehouse shipping and receiving.
Nice, professional, and respectful. ----> The rest of the operation is a DISASTER !

Horrific experience run as far away from using this home health company as possible, the patient would receive better care from a trained monkey!
Unprofessional, ill mannered, under trained infusion Nurses. Billing department is a nightmare, spending hours on the phone double billing and adding on charges for supplies that the patient never received. Spent three years in a constant battle with their Maryland Office. Patient never seemed to feel well in three years only to discover why after a demanded was made for all shipping slips and nursing notes. It was only then that it was discovered they could never feel better because they were being over medicated on the ivig, the physician ordered x amount of IVIG and Option Care was giving way more than prescribed at sky high prices. Save yourself the grief there are others out there that are not much better but this one truly deserves to be investigated by the powers that be. Patient ended up going back to an out patient infusion center and her health has improved tremendously.

I have tried getting a hold of someone for almost a week to make payment arraignments on my account but always end up on a very long hold time. I left numerous voice mails and no return call!
I went to the website and tried to make a payment on my account....Did NOT give me an OPTION to make a payment.. was going to charge my card the payment in full...just didn't CARE?
I finally called my local Option Care and they took a payment over the phone. Why make it so hard for someone to make a payment?

I receive monthly infusion supplies from Crescent Healthcare, an Option Care company. I have dealt with this company for many years. I recently received a new ID card, although my insurance stayed the same. All of a sudden they are calling me to arrange a payment plan, although I have not received a bill from them. They put my medication delivery on hold, which should have been delivered last week. I have spent hours on the phone to resolve this and hope that it is taken care of, but I find their actions ethically irresponsible.