Option Electric, Inc

Initial Business Response /* (1000, 5, 2017/06/09) */
Contact Name and Title: *** *** owner
Contact Phone: XXX XXX XXXX
Contact Email: ***@aol.com
This has been resolved between myself and the customer
Initial Consumer Rebuttal /* (3000, 7, 2017/06/09) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
They have agreed to provide a replacement toilet and to fix the electrical issue in the fallBoth repairs are still pending and will be acceptable only after services have been provided
Final Consumer Response /* (2000, 8, 2017/06/12) */

Initial Business Response /* (1000, 8, 2015/07/06) */
Contact Name and Title: Dave T***owner of Inte
Contact Phone: XXX XXX XXXX
Contact Email: ***@aol.com
Sorry about the delay, I did not receive the first notice
We did sell a used Sierra travel trailer to this customer, and did
deliver it to their campground at no chargeThere was no set up included, delivery only
When I delivered the trailer, the customer was agitated about not being able to park the trailer where he wanted it, At that time I offered him a full refundHe refused and said he could deal with it and wanted to keep the trailerI did not hear any more from him for at least daysIt was apparent, that this trailer did have some issues when he looked at it and decided to purchase, it was discounted accordinglyAs with any RV that is model years old, there is going to be issues and problemsHe bought a very large older trailer for a very fair price, and I did offer him his money backI do not see how I could have been any more fair
OFFER:
Taking the age of this trailer, and the fact that it was sold as is
I see no resolution to this matter
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I purchased the rv, the repairs that were promised were not doneMy agitation had little to do with the trailers placementMr T*** claims that I had no contact for days, however I was in constant contact with his employee, our salesperson Gary, who was fully aware of the situationWe never agreed to accept the rv damaged like it wasWe were promised it was fixed properlyI believe Mr T***'s lack of involvement with the situation is not allowing him to be objectiveWe were promised by a representative of Mr T*** and international rv a sound, fully repaired, non leaking coachThey should honor that
Final Business Response /* (4030, 14, 2015/07/16) */
Mr *** purchased a year old RV with several issuesHe knows he received a substantial discount for taking it the way it isAgain at the campground while still hooked to the truck I offered Mr *** 100% of his money back, and he refused, and stated he wanted the trailerHe now owns the trailer he inspected, and took possession of
OFFER:
I have nothing more to offerMr *** purchased and accepted a year old RV that was Sold As IsAs stated above, I did offer to refund his money at delivery, and he refused, and wanted to keep the trailer
I hope this puts this matter to rest
Regards
Dave T***