Optionmonster Reviews (2)
Optionmonster Rating
Address: 10 S Riverside Plz, Chicago, Illinois, United States, 60606-3728
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Address: 10 S Riverside Plz, Chicago, Illinois, United States, 60606-3728
Phone: |
Show more...
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Web: |
www.optionmonster.com
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Add contact information for Optionmonster
Initial Business Response /* (1000, 5, 2015/09/10) */
The Company has received the Revdex.com's complaint submitted by Mr. [redacted], and has taken immediate action to investigate the issues he articulated there - and also to reach out to Mr. [redacted] directly via telephone to more fully understand his...
concerns. At the outset, it is very important for all parties to understand the Company takes all complaints very seriously - and seeks to reach an amicable resolution as quickly as possible.
The Company's records indicate that Mr. [redacted] purchased an education and training package, which consisted of 10 modules, each of which were completed by Mr. [redacted]. Also, in a show of good faith, it the Company's records indicate Mr. [redacted] was provided additional training sessions at the Company's expense - in order to make sure he was fully taken care of.
Also, at this time, the Company has been working with Customer Service to discuss the Terms & Conditions of the money back warranty. We will update the Revdex.com once this has been completed.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The following statement provided by the business was offered but I never accepted the additional sessions.:"Also, in a show of good faith, it the Company's records indicate Mr. [redacted] was provided additional training sessions at the Company's expense - in order to make sure he was fully taken care of."
At this time I have not yet been contacted by Optionsmonster. I feel sure they will contact me.
I hope that they recorded the conversation that made reference to [redacted] or [redacted] would shake my hand and there would be no hard feelings and I would receive a refund. This is not something that I could make up. This was not something that was put in writing, but it was verbally made to me. I will have to see what they have to say to determine whether or not I am satisfied.
Final Consumer Response /* (2000, 11, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On September 11th, the consumer's program was cancelled and they were refunded an agreed upon amount. This issue has been resolved between parties.