We are in receipt of the customer review from Ms*** regarding the electronic filing of her tax return. Nicole spoke to Ms*** in December 2015, and earlier this month. They were initially missing each other's phone calls prior to speaking in December. We will continue
until this matter is resolved as Ms*** has been a longstanding client with our firm. Our research department is following up on this issue to ensure this does not happen in the future as "customer service is the mainstay of our company."
We are in receipt of the customer review from Ms*** regarding the electronic filing of her tax return. Nicole spoke to Ms*** in December 2015, and earlier this month. They were initially missing each other's phone calls prior to speaking in December. We will continue
until this matter is resolved as Ms*** has been a longstanding client with our firm. Our research department is following up on this issue to ensure this does not happen in the future as "customer service is the mainstay of our company."