Optistar LLC

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously [redacted] Before customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes [redacted] According to our records,customer ordered our Nitric Oxide and Testosterone supplements on a day trial basis back on 09/02/and paid the shipping and handling fees of $ [redacted] and $***The trial expired on 09/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/$ [redacted] for the Testosterone and $ [redacted] for the Nitric Oxide*However the $ [redacted] for the Testosterone was declined [redacted] Customer contacted our Customer Service on 09/19/and requested for the subscription to be cancelled, which we did*Customer contacted our Customer Service again on 09/20/requesting a refund our Customer Service honored the request and provided the customer a refund of $ [redacted] for any misunderstanding when placing the order*Here is the refund confirmation:$ [redacted] Trans ID:dated 09/20/[redacted] Please relay this information to our customer and feel free to let us know should you have further questions*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint* For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our testosterone booster and muscle builder on a day trial basis back on 01/05/and paid the shipping and handling fees of $and $The trial expired on 02/02/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/02/2018: $for the testosterone booster and $for the muscle builder.The customer contacted our Customer Service on 02/08/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 02/02/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: dated 02/15/ $Trans ID: dated 02/15/The refunds should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

As previously mentioned the customer has been refunded in full: $[redacted] for the testosterone product* Here is the refund confirmation:$[redacted] Trans ID: [redacted] 09/20/2017      Please relay this information to our customer and we hope this closes this complaint* Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint*  For your reference, details of the offer I reviewed appear below*
Regards,
[redacted]

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our testosterone booster and muscle builder on a 14 day trial basis back on 01/05/2018 and paid the shipping and handling fees of $4.95 and $3.95. The trial expired on 02/02/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/02/2018: $89.37 for the testosterone booster and $85.97 for the muscle builder.The customer contacted our Customer Service on 02/08/2018 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 02/02/2018 for any misunderstanding when placing the order. Here are the refund confirmations:$89.37 Trans ID: 79563323 dated 02/15/2018.      $85.97 Trans ID: 3981847665 dated 02/15/2018. The refunds should reflect on the customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

To: Revdex.com representativeThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our testosterone booster and muscle builder on a 14 day trial basis back on 01/05/2018 and paid the shipping and handling fees of $3.95 and $1.95. The trial expired on 02/07/2018 and due to the fact that our customer did not contact us to cancel their trial we attempted to charge them $89.37 for the testosterone booster and $85.97 for the muscle builder but the charges were declined. Our customer account manager reprocessed the declined orders on 03/02/2018 therefore our customer was charged $85.97 for testosterone booster and $85.97 for the muscle builder.The customer contacted our Customer Service on 03/29/2018 and requested for the subscription to be cancelled, which we did. Unfortunately on 04/07/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution. At this time we are unable to provide the customer with refunds, we appreciate your understanding.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously* Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes* According to our records,customer ordered our Nitric Oxide and Testosterone supplements on a 14 day trial basis back on 09/02/2017 and paid the shipping and handling fees of $[redacted] and $[redacted]The trial expired on 09/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/2017 $[redacted] for the Testosterone and $[redacted] for the Nitric Oxide*However the $[redacted] for the Testosterone was declined* Customer contacted our Customer Service on 09/19/2017 and requested for the subscription to be cancelled, which we did*Customer contacted our Customer Service again on 09/20/2017 requesting a refund our Customer Service honored the request and provided the customer a refund of $[redacted] for any misunderstanding when placing the order*Here is the refund confirmation:$[redacted] Trans ID:3788077571 dated 09/20/2017*      Please relay this information to our customer and feel free to let us know should you have further questions*