Optix Resolve

Advertisements are not a “bug” or anything that would “ruin”or cause equipment to have to be “replaced” as previously stated.We have very limited information to go by to determine what the issue you arefacing isAgent’s stating that there may be a fee is in response to suchdiagnostics, scans and technical expertise necessary determine the cause ofyour problem and provide lasting solutions.If you are having trouble with your browser would recommend that you simplereset the browser back to its original stateThis should remedy any problemyou have with advertising or the browser in general Below we have linked to the instructions for resetting each browser as we donot know which browser you are usingThis should solve any issues you arefacing[redacted] : [redacted]

Complaint: [redacted] I am rejecting this response because: I had pop up blockers etc on my laptop prior to this virusThis virus has ruined the laptop and I have been advised by [redacted] that it will cost approximately $200+ to fix it This company should pay for the damageI had no issues prior to this complaint I filed in December Also it should not take months for a response Rediculous! Please advise what the next step is Regards, [redacted]

We are a technical support company and we offer services for a variety of computerrelated issuesUnfortunately if you have inadvertently installed a “virus” on your computer we wouldrecommend you use a trusted antivirus and malware scanner that are readilyavailable onlineWe received notice of this complaint in February of and responded to the complaint onFeb 17th, We haveabsolutely no affiliation with any of the problems or damages you make claim tohaving

Complaint: ***
I am rejecting this response because: I did not install a virus Your company's information is THE ONLY thing that keeps coming up when I try to use the computerYour company is responsible for the virus and damage and needs to fix it This complaint was filed in December and your company did not respond until February Check the records with the Revdex.com.
Regards,
*** ***

We have never and would never install any virus as listed in the above complaintStating that "Our company is responsible for installing a virus" is reckless, defamatory and libelousWe would recommend that complainant install a trusted antivirus product which can be obtained freely online and scan her machine or take it to a professional local computer repair company.We had not received the complaint from the Revdex.com until February because they had the wrong contact information, which they can verify for youUpon receiving the complaint we responded to the matter promptly

Complaint: ***
I am rejecting this response because: as I stated previously I had no issues with my laptop until your company's info started showing up each time I tried to open something in the browser No other company/business shows upJust yours I filed the complaint with the information given to be by YOUR phone agent in December I'm very insistent that your company fix the laptop as I requested from the begining Your agent stated it could be fixed by an expert technician for a feeI am not interested in paying a fee Your company's phone number and info shows up each time I attempt to use the computer Why would that be if your company had nothing to do with the issue? I stand by my complaint that your company is responsible and needs make things right Perhaps you need to forward this complaint to your supervisor since it seems customer service is not your priority I'm getting weary of these back and forth messages and demand resolution from your company in a timely manner.
Regards,
*** ***

We are purely a tech support company and do not own anysoftware and do not have any affiliation with the above mentioned products. Oursole purpose is to provide solutions for issues related to PC computers.[redacted] is commonly known as a third party program thatis downloaded...

mistakenly because it is typically coupled with legit softwarefrom a look alike site. This look alike site will be similar to the actuallysite in which the legit software you are attempting to download will comefrom.   We would recommend that Ms. [redacted] remove the applicationalong with other downloads on the same date using Add/Remove Programs andFeatures option in the Control Panel and proceed to scan the computer with atrusted Anti-Virus to ensure that it is safe from infection. The company in which that is responsible for [redacted] is[redacted]. You can reach them at [redacted] or email them at[redacted].comIn reference to [redacted], this is known to have phising capabilities.It prompts users to enter their email address and passwords and proceeds tosend spam for [redacted] to all contacts. We would have to suggest that Ms. [redacted] refrain fromentering any usernames/passwords on websites unrelated to their direct originto avoid having these issues in the future.
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We are a technical support company and we offer services for a variety of computerrelated issues. Unfortunately if you have inadvertently installed a “virus” on your computer we wouldrecommend you use a trusted antivirus and malware scanner that are readilyavailable online. We received notice of this complaint in February of 2015 and responded to the complaint onFeb 17th, 2015. We haveabsolutely no affiliation with any of the problems or damages you make claim tohaving.

Complaint: [redacted]
I am rejecting this response because: I had pop up blockers etc on my laptop prior to this virus. This virus has ruined the laptop and I have been advised by [redacted] that it will cost approximately  $200+ to fix it.  This company should pay for the damage. I had no issues prior to this complaint I filed in December.  Also it should not take 4 months for a response.  Rediculous! 
Please advise what the next step is.  
Regards,
[redacted]

Advertisements are not a “bug” or anything that would “ruin”or cause equipment to have to be “replaced” as previously stated.We have very limited information to go by to determine what the issue you arefacing is. Agent’s stating that there may be a fee is in response to suchdiagnostics, scans and technical expertise necessary determine the cause ofyour problem and provide lasting solutions.If you are having trouble with your browser would recommend that you simplereset the browser back to its original state. This should remedy any problemyou have with advertising or the browser in general. 
Below we have linked to the instructions for resetting each browser as we donot know which browser you are using. This should solve any issues you arefacing.[redacted]

Dear Revdex.com,We never received notice for the below mentioned complaint?and we would like to respond to this as it was just brought to our attention?recently. Also, in the future if there is ever anything complaint to pleasesend it...

to[redacted]?.Complaint: 01/07/2015Problems with Product / Service | ReadComplaint DetailsXComplaintI listed this as [redacted] because there was not othercategory I felt was applicable. Every time I use my computer this business'sadvertisement pops up. It lists a number to call to fix the issue. I called thenumber and spoke with an operator (). I explained that I did not ask for theirservices and was only interested in why their add pops up each time I click ona website or item with in a website and emailed instructions on how touninstall their pop up/program. She was not able to send me the info with outcharging me to speak to an "expert technician" and could only tell methat I needed to be more careful when surfing the web.Product_Or_Service: [redacted] LaptopDesired SettlementI would like detailed written instructions on how to get ridof this "bug" at no charge. Or have them replace whatever is neededto get my laptop in working order.It is a shame that consumers have their equipmentruined by people like this.- See more at:[redacted]----------Response: If this individual would no longer like to see anytype of advertisement on their computer, we would recommend that she install anad-blocker. Advertisements are an integral part of the internet as we know ittoday. Unfortunately we are unable to tell advertising platforms such as [redacted],[redacted], [redacted] and other platforms to not show ads to a specific user.Since this individual also mentioned receiving pop ups we recommend she install a pop-up blocker.Some of our advertising partners may show pop-ups on their websites to showusers relevant advertisements. Unfortunately, we are not able to tell theseadvertising platforms not to show advertisements to specific individuals aswell.Advertisements are not a “bug” or anything that would “ruin”or cause equipment to have to be “replaced”. Again we would recommend that thisindividual install an ad-blocker and pop-up blocker to remedy their issues.Thanks,[redacted]Customer Service TeamOptix Resolve