Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello, We issued an RMA so the customer can return the lamp for creditThank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/14) */ 6/18-I received message from Optoma that they shipped a replacement lamp rather than issue credit This was done in spite of my request for credit or for supervisor contact information6/19-I contacted FedEx and refused delivery and they began return process to Optoma before lamp reached me6/22-Received email from [redacted] with another RMA# for 2nd lamp, which I never received6/25-Lamp was received by OptomaThough I was promised credit numerous times, I never received credit from OptomaAfter almost weeks and no resolution with Optoma I disputed the charge with DiscoverCard on 7/and they credited my account on 7/ Final Business Response / [redacted] (4000, 14, 2015/07/22) */ Hello, We issued the refund on 7/
I purchased this item on August 15, and it was unpacked and installed by a professional technician on October 9, Upon completion of installation, the projector display the Optoma logo then disappeared within a couple of seconds and showed no further imagesThe projector does not respond to the remote nor any troubleshooting options
My projector stopped functioning correctlyI submitted for RMA, and shipped the device back to Optoma promptlyThey received my projector on 9/1/2016, and since I have not had an update, a phone call, an email or any communication from themI have called them twice in the last three weeks seeking an updateThe first time I was told that it would be shipped back to me within three business daysThis never happenedI called two weeks later and I was told that it's not in their database the reason it's there, but it is still thereI was told they would find out what is going on, and email me same dayThis communication never occurredI paid almost $for a device that has now been sitting in their location for over a month and a halfThis is absolutely absurd
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Hello, We issued an RMA so the customer can return the lamp for creditThank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/14) */ 6/18-I received message from Optoma that they shipped a replacement lamp rather than issue credit This was done in spite of my request for credit or for supervisor contact information6/19-I contacted FedEx and refused delivery and they began return process to Optoma before lamp reached me6/22-Received email from [redacted] with another RMA# for 2nd lamp, which I never received6/25-Lamp was received by OptomaThough I was promised credit numerous times, I never received credit from OptomaAfter almost weeks and no resolution with Optoma I disputed the charge with DiscoverCard on 7/and they credited my account on 7/ Final Business Response / [redacted] (4000, 14, 2015/07/22) */ Hello, We issued the refund on 7/
I purchased this item on August 15, and it was unpacked and installed by a professional technician on October 9, Upon completion of installation, the projector display the Optoma logo then disappeared within a couple of seconds and showed no further imagesThe projector does not respond to the remote nor any troubleshooting options
My projector stopped functioning correctlyI submitted for RMA, and shipped the device back to Optoma promptlyThey received my projector on 9/1/2016, and since I have not had an update, a phone call, an email or any communication from themI have called them twice in the last three weeks seeking an updateThe first time I was told that it would be shipped back to me within three business daysThis never happenedI called two weeks later and I was told that it's not in their database the reason it's there, but it is still thereI was told they would find out what is going on, and email me same dayThis communication never occurredI paid almost $for a device that has now been sitting in their location for over a month and a halfThis is absolutely absurd
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Hello, We contacted the customer and arranged to swap the projectorThank you