Opus.me

Initial Business Response /* (1000, 8, 2015/10/02) */
Long distance Relocations are transported in Tractor Trailer UnitsThe shipment was loaded on a Straight truck in order to load this shipment on the requested dateThe shipment was then moved on a Tractor Trailer destined for Burnaby, BCUpon
the drivers arrival at destination the driver contacted our office indicating that the address for delivery was not tractor trailer accessible and a Shuttle Service will be requiredI contacted the customer immediately and told him the situation and that a Shuttle Service will be required and the cost for the shuttle service is $
Initial Consumer Rebuttal /* (3000, 10, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
QMM's phone call on Septmade it clear to us that their subcontractor QHP would not deliver our household items unless we paid the $ This left us with no choice but to agree ***
Besides, on August 28, we received QMM's final bill, which we paid promptly on the same date At that time, we were told that it was the final bill and there would not be any additional charge of any kind anymore
This additional charge was nothing short of ransom, i.epay now or lose all our household It was not necessary for QHP, which did all the actual work of moving our household
Final Business Response /* (4000, 12, 2015/10/16) */
I dealt with the customer at the time of the estimateThe quote assumes access at origin and destination as indicated in the important detail portion of the quotation.It is not uncommon providing an estimate to a customer not knowing if a shuttle service may be requiredA shuttle service is required to move the customer's possessions from a large truck (tractor trailer) onto a smaller truck in areas where the larger truck isn't able to fit for deliveryThis is what happened in this situationWe were not aware a shuttle service would be required until we were contacted by the agent performing the delivery that a shuttle service would be requiredPlease note, that at the time of providing the customer with the estimate, he did not have the delivery address yetWe were sent an e-mail from the agent stating the following, "Driver at Residence, No way, needs shuttle, can you please look into right away"This is when I contacted the customer to advise a shuttle service would be requiredI can assure you we have made every effort to be transparent and forthcomingPlease don't hesitate to contact me should any more information be required
Final Consumer Response /* (4200, 14, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
QMM's reply is incorrect Below is what happened:
July - Our Burnaby apartment rental agreement was signed (copy can be provided if needed)
July - Bob B*** of QMM visited us and was provided with our Burnaby detailed address
July - Initial cost estimate was received from BobOn their quote, QMM neglected to write down both our Edmonton and Burnaby detailed addresses ***
August - QHP moved our household into a small truck Later, QHP changed to a medium truck for weighing, then changed into a big truck There was no charge for these maneuvers
August - Trishannah G*** of QMM provided final invoice, based on the actual weight Full payment was made by us the same day Trishannah advised us that there would not be any additional cost of any kind
September - QHP needed to change to a smaller truck to deliver our household Bob B*** of QMM phoned us to demand additional fee, or we lose our household***
September - e-mail sent to Bob and Trishannah, to which no response was ever received QMM's customer service needs to be improved
***

Initial Business Response /* (1000, 8, 2015/10/02) */
Long distance Relocations are transported in Tractor Trailer UnitsThe shipment was loaded on a Straight truck in order to load this shipment on the requested dateThe shipment was then moved on a Tractor Trailer destined for Burnaby, BCUpon
the drivers arrival at destination the driver contacted our office indicating that the address for delivery was not tractor trailer accessible and a Shuttle Service will be requiredI contacted the customer immediately and told him the situation and that a Shuttle Service will be required and the cost for the shuttle service is $
Initial Consumer Rebuttal /* (3000, 10, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
QMM's phone call on Septmade it clear to us that their subcontractor QHP would not deliver our household items unless we paid the $This left us with no choice but to agree***
Besides, on August 28, we received QMM's final bill, which we paid promptly on the same dateAt that time, we were told that it was the final bill and there would not be any additional charge of any kind anymore
This additional charge was nothing short of ransom, i.epay now or lose all our householdIt was not necessary for QHP, which did all the actual work of moving our household
Final Business Response /* (4000, 12, 2015/10/16) */
I dealt with the customer at the time of the estimateThe quote assumes access at origin and destination as indicated in the important detail portion of the quotation.It is not uncommon providing an estimate to a customer not knowing if a shuttle service may be requiredA shuttle service is required to move the customer's possessions from a large truck (tractor trailer) onto a smaller truck in areas where the larger truck isn't able to fit for deliveryThis is what happened in this situationWe were not aware a shuttle service would be required until we were contacted by the agent performing the delivery that a shuttle service would be requiredPlease note, that at the time of providing the customer with the estimate, he did not have the delivery address yetWe were sent an e-mail from the agent stating the following, "Driver at Residence, No way, needs shuttle, can you please look into right away"This is when I contacted the customer to advise a shuttle service would be requiredI can assure you we have made every effort to be transparent and forthcomingPlease don't hesitate to contact me should any more information be required
Final Consumer Response /* (4200, 14, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
QMM's reply is incorrectBelow is what happened:
July - Our Burnaby apartment rental agreement was signed (copy can be provided if needed)
July - Bob B*** of QMM visited us and was provided with our Burnaby detailed address
July - Initial cost estimate was received from BobOn their quote, QMM neglected to write down both our Edmonton and Burnaby detailed addresses***
August - QHP moved our household into a small truckLater, QHP changed to a medium truck for weighing, then changed into a big truckThere was no charge for these maneuvers
August - Trishannah G*** of QMM provided final invoice, based on the actual weightFull payment was made by us the same dayTrishannah advised us that there would not be any additional cost of any kind
September - QHP needed to change to a smaller truck to deliver our householdBob B*** of QMM phoned us to demand additional fee, or we lose our household***
September - e-mail sent to Bob and Trishannah, to which no response was ever receivedQMM's customer service needs to be improved
***