Oquendos Repair

Initial Business Response / [redacted] (1000, 5, 2017/07/06) */ Midwest Window and Door works diligently to service each and every customer as soon as possibleMr [redacted] has a valid complaint that we will addressing immediatelyWe do a large volume of business and do our best not to get bogged downWe have been experiencing a shortage of laborers and an increase in businessWe sincerely apologize for the wait and hope that we can make you another satisfied customer in the end Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand having a lot of jobs to get to but mine has been standing since the last of march and believe mine should come before the newer jobsthis is the 2nd week of july and my job is still half donewould like a complete date on my job or when they will be down to finish my garage

Initial Business Response / [redacted] (1000, 15, 2017/11/06) */ Mr [redacted] hired us in June to put replacement windows in his home.! He liked our work and decided to hire us to put siding on his home as wellWe were halfway finished with the siding when he decided he wanted to hire us to put a new roof on and signed a third contractWhat's his roof is complete he signed a fourth contract for a new floor in his kitchenI maintain that if Mr [redacted] was so unhappy with our work he wouldn't have continued to sign contract after contractFurthermore his job is been completed for over a year by the time he started his complaintsOur labor warranty is one year on all projectsWe are past the one-year mark from the date of his contract therefore we would be happy to provide Mr [redacted] with a service call to fix his issues at our service rateNo refund or repair work is owed to Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/11/02) */ Contact Name and Title: Clint [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We are very busy and working expediently to complete all of our contractsWe never asked Miss [redacted] to take off of workIt is not necessary for homeowner to take time off of work for us to complete our jobWeather has played a significant part in the delay of completing our contracts in the manner in which we would likeWe contracted to complete the installation within to weeks barring any uncontrollable circumstances such as weather , labor or shipping issuesWe have experienced significant weather delays and a labor shortage as many businesses in Elkhart County have been experiencing Businesses of all types and sizes are in need of help and we are no different We run to contracts per month and will be completing this one as well as expediently as possible Communication could have been better and for that we apologize

Initial Business Response /* (1000, 15, 2017/11/06) */
Midwest window and door used a subcontractor crew to install the roof and guttersThe pictures we received from the subcontractor when he was letting us know the job was supposed to be completed appeared as if everything was done except
guttersWe were not aware that the project was unfinished until we saw the Revdex.com complaint as well as their review of our company on our Facebook pageThe phone calls made by our customers were to the wrong phone number and this is the reason we were unaware that the project was unfinished We changed our company phone number and they were not contacting our officeOnce we learned of the unfinished project we promptly completed it as well as fix the damage to the bathroom caused by the uncompleted roofThe project is now complete

Initial Business Response /* (1000, 15, 2017/11/06) */
Mr. [redacted] hired us in June 2016 to put replacement windows in his home.! He liked our work and decided to hire us to put siding on his home as well. We were halfway finished with the siding when he decided he wanted to hire us to put a new...

roof on and signed a third contract. What's his roof is complete he signed a fourth contract for a new floor in his kitchen. I maintain that if Mr. [redacted] was so unhappy with our work he wouldn't have continued to sign contract after contract. Furthermore his job is been completed for over a year by the time he started his complaints. Our labor warranty is one year on all projects. We are past the one-year mark from the date of his contract therefore we would be happy to provide Mr. [redacted] with a service call to fix his issues at our normal service rate. No refund or repair work is owed to Mr. [redacted] .

Initial Business Response /* (1000, 5, 2017/11/02) */
Contact Name and Title: Clint [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
We are very busy and working expediently to complete all of our contracts. We never asked Miss [redacted] to take off of work. It is...

not necessary for homeowner to take time off of work for us to complete our job. Weather has played a significant part in the delay of completing our contracts in the manner in which we would like. We contracted to complete the installation within 6 to 8 weeks barring any uncontrollable circumstances such as weather , labor or shipping issues. We have experienced significant weather delays and a labor shortage as many businesses in Elkhart County have been experiencing . Businesses of all types and sizes are in need of help and we are no different . We run 20 to 30 contracts per month and will be completing this one as well as expediently as possible . Communication could have been better and for that we apologize .

Initial Business Response /* (1000, 5, 2017/07/06) */
Midwest Window and Door works diligently to service each and every customer as soon as possible. Mr. [redacted] has a valid complaint that we will addressing immediately. We do a large volume of business and do our best not to get bogged down. We...

have been experiencing a shortage of laborers and an increase in business. We sincerely apologize for the wait and hope that we can make you another satisfied customer in the end .
Initial Consumer Rebuttal /* (3000, 7, 2017/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand having a lot of jobs to get to but mine has been standing since the last of march and believe mine should come before the newer jobs. this is the 2nd week of july and my job is still half done. would like a complete date on my job or when they will be down to finish my garage.