Oracle America

Initial Business Response / [redacted] (1000, 10, 2015/08/24) */ We sincerely appreciate your feedback on JavaWe take this sort of input very seriouslyWe look at the full range of feedback provided by enterprise customers and consumers alike, and work to strike a balance between widely varying views on Java ease of use and functionality including optional offers Information about the Yahoo Optional Offer and a link to instructions for changing your Search or Home Page settings are available at http://www.java.com/yahoo Instructions on how to uninstall Java is available at http://www.java.com/en/download/uninstall.jsp (for Java on Windows) or http://www.java.com/en/download/help/mac_uninstall_java.xml (for Java on Mac OS X) The "Contact Us" link at the bottom of every Oracle.com web page provides phone numbers for technical support for Oracle customersThe java.com web site is intended for Java users who might not otherwise be Oracle customers, and offers other support options to end-users including free self-helpFor personal assistance, we have a partnership with LivePerson who provides support services for a feeRefer to http://www.java.com/en/download/support.jsp for more information Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Oracle has just sent a "stock response" about Java, not at all a specific response to my complaint about the unwanted impossible-to-remove Yahoo software that has infected one of our business computersTotally irresponsible stonewalling on Oracle's partDeal with the specifics of this complaint, OracleIt is something that many people are complaining about! Final Business Response / [redacted] (4000, 14, 2015/09/22) */ Instructions on how to remove the Yahoo New Tab browser extension are available at http://help.yahoo.com Releases of Java may provide a third party sponsor offer for users to installFor future reference, ff you wish to install Java without being presented any third party sponsor offers, you can de-select the offer during installation or refer to these instructions to suppress sponsor offers whenever installing/updating Java: http://www.java.com/en/download/faq/disable_offers.xml Final Consumer Response / [redacted] (4200, 16, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Basically you have just admitted your liability in this issue, essentially stating that a post-facto procedure is necessary to remove this "third-party" virusOnce again you are not answering my complaint specifically but instead using a pro-forma hit-the-key responseWhat do you mean by a "little older" computer? Is that your lame excuse? The more that this complaint proceeds, the more it reveals how dishonest your self-serving game isLet me ask you a simple question: Are your receiving monetary compensation from Yahoo for loading this surreptitious material on our computers?

Initial Business Response / [redacted] (1000, 9, 2015/12/10) */ Dear Ms [redacted] , I am in receipt of your complaintThank you for bringing this to our attentionSomeone will be in contact with you soon Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is polite, but there is no resolutionMr [redacted] informed me that someone will be in contact with me soon

Initial Business Response / [redacted] (1000, 23, 2015/10/23) */ I am in receipt of your complaintThank you for bringing this to our attentionSomeone will be in contact with you soon Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 25, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) no one has contacted me yetthanks Final Business Response / [redacted] (4000, 33, 2015/11/12) */ Dear Ms [redacted] , Oracle Support has now resolved all but one of the cases that you submitted and is in the process of scheduling an engineer to resolve the last remaining issue on-site at your restaurant Thank You, [redacted] Final Consumer Response / [redacted] (2000, 35, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes everything as been resolvedI still do not think it is acceptable that you pay for a $hour a day maintenance package and it takes me going to the Revdex.com to get month old cases resolved Thank you Revdex.com for being there because without you I'd still be on hold!!!

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ The customer's issue has been resolved and avenues for future freeware support detailed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) We got VirtualBox to work