Oracle Lighting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12269116, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to return the item however, I do not see why I have to be in debt $(for fuel costs and toll road fees) for this company providing a defective productI would like a credit on my account of $and not just the $for the return of the productIf this is not acceptable to the company I will take my complaint to a higher authorityIf I receive the return shipping label and credit I will respond with a satisfactory response [Provide details of why you are not satisfied with this resolution.] Regards, Lovelady Pittman

We agreed to issue a refund for the product upon its returnWe also offered to send the customer a pre-paid return label so that she did not need to drive back to our locationWe are unsure if she still wants this option as our last correspondence, she hung up on us

Please review our Return and Warranty policy on our websiteWe do not offer a credit for gas charges related to any purchases and in years of business, no customer has ever made such a demandWe have offered to send a pre-paid return label and issue a refund on the product

We agreed to issue a refund for the product upon its return. We also offered to send the customer a pre-paid return label so that she did not need to drive back to our location. We are unsure if she still wants this option as our last correspondence, she hung up on us.

Hello  We are very sorry that you are not happy with your purchase. According to the product listing, we leave the measurements up the customer to determine if they need extensions. See below. We are happy to by pass the 14 day return policy if the products are in new, unused condition. Your...

lights have a lifetime warranty so if you have any manufacturer defect, we are happy to get the item repaired or replaced for you. NOTE* Fits up to 13.5" Rotor- Rotors over 13.5" are considered oversized and will need to add the expanding adapter option. Be sure to check the diameter of your brake rotor to ensure proper fitment. For some cars with very large front rotors we may need to expand the front wheel rings. A fee of $29 will be added (for the 2 front only). Be sure to contact a sales representative for brake size information if needed.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID 12269116, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to return the item however, I do not see why I have to be in debt $20 (for fuel costs and toll road fees) for this company providing a defective product. I would like a credit on my account of $94.50 and not just the $74.50 for the return of the product. If this is not acceptable to the company I will take my complaint to a higher authority. If I receive the return shipping label and credit I will respond with a satisfactory response.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Lovelady Pittman