Oracle Travel Promotions

[redacted] Apr (days ago) tome This letter is in response to the complaint filed by ** [redacted] We have nothing to do with fulfillment of certificates Have ** [redacted] contact me at this email address I do not recall receiving anything from him He will have to email or re-send copies of his receipts along with all unused material Once I receive requested documentation, I will process his refund in approximately days Sincerely, [redacted]

[redacted] 8:AM (hours ago) to [redacted] , [redacted] , me Good news [redacted] , you have the original certificates,in reviewing my notes and copies, the originals were sent along with my checks,so now you have no more excuses for not sending my refund I am very aware of your company's strategy of using delaying tactics and long lead times to send refunds, in the expectation that the customer will get tired of the battle and give up(one used by box retailers for years),but I have no plans to walk away,except with my refund Your move Mike From: [redacted] [mailto: [redacted] ] Sent: Thursday, May 15, 1:PMTo: [redacted] Subject: Re: FW: refund The original activation certificates must be returned in Good Condition along with copy of receipt or processed check as verification Once I receive requested documentation, your refund will be processed C [redacted] On Thu, May 15, at 11:AM, [redacted] < [redacted] > wrote: ***,have had a discussion this AM with ** [redacted] and I would like to know what documents you are requesting that you think I have.We have faxed to you on 1/29/two activation certificates(access code ***,# [redacted] and access code [redacted] # [redacted] ) and my checks #***6,***for $and $70.That's all I have If you need something else,I do not have ANYTHING ELSE Seems to me your company has spent a lot of time and expense(salaries) well beyond the refund we have a right to have return.Perhaps you can give me a phone number and we can discuss further if there is a need [redacted] Sent: Tuesday, March 25, 6:PM To: ' [redacted] ' Cc: [redacted] Subject: RE: refund ***,I do not have any documents of yours,please send $to my attention: [redacted] * [redacted] [redacted] [redacted] I expect the check in 7-business,thanks for your help in this matter Mike From: [redacted] [mailto: [redacted] ] Sent: Tuesday, March 25, 2:PM To: [redacted] Subject: Re: refund [redacted] 8:AM (hours ago) to [redacted] , [redacted] , me Good news [redacted] , you have the original certificates,in reviewing my notes and copies, the originals were sent along with my checks,so now you have no more excuses for not sending my refund I am very aware of your company's strategy of using delaying tactics and long lead times to send refunds, in the expectation that the customer will get tired of the battle and give up(one used by box retailers for years),but I have no plans to walk away,except with my refund Your move Mike

[redacted] - ID#: [redacted] Inbox x [redacted] May (days ago) to me Dear [redacted] Please make a note: I have issued a refund of $to ** [redacted] on 5/19/ We now consider this matter closed Sincerely, [redacted]

Refund Inbox x [redacted] May (days ago) to [redacted] , me I received my refund of $yesterday and cashed the check quickly today,so unless it bounces I'm good This company is not the type of company anyone should have to deal with,they need to be monitored and watched for future bad behavior and I hope that you both will keep them in your rearview mirrors Also would like to thank you both for all your help in resolving this matter,without your assistance my refund would never had happened Regards ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] After Oracle received your response to our request, we received a partial check from the travel agency That is probably all we can expect from them Thank you so much for your attention*** [redacted]

In response to your client's complaint, this complaint is nearly years old The only thing I can do for this client at this time, is to send her one of our Premium day Condo Certificates valued at over $or a day night Bahamas Cruise for All meals and cabin is included
In addition, I will extend vacations for an additional year The only expense will be room taxes of $per night for condo and $pp port taxes for cruise Condo has over destinations to choose from.She may contact me at this email address to finalize this matter.Charles C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it is yet another ruse on the part of MrCharles C*** and Oracle Travel to offer travel certificates and vouchers that will never be honored The reason my complaint is two years old is that I spent two years pursuing similar offers from MrCharles C***, completing vacation planning forms, choosing travel dates and flights, etcall of which were ALWAYS unfulfilled by Oracle Travel All I want from MrCharles C*** and Oracle Travel is my money back I paid $in activation fees and I request that it be returned immediately I carefully followed every stipulation outlined by Oracle Travel in order to receive the promised airline tickets and nine sets of travel dates were rejected by Oracle Travel Oracle Travel is notoperating in good faith and they continuously employ deceptive business practices This is yet another example of Oracle Travel promising to deliver a two night cruise in exchange for additional fees (room taxes, port fees, etc.)I request that the $I paid in activation fees be returned to me immediately. Regards,
*** ***

border-right-">
*** *** *** - ID#: ***
Inbox
x
*** ***
Apr (days ago)
tome
This letter is in response to the complaint filed by ***
Oracle has nothing to do with Marketing or fulfillment We do not have the word FREE on non of our certificates We make every attempt to inform the client of the additional fees and restrictions and we have absolutely no influence over the fulfillment centers fees
Have *** contact me at this email address He will have to return all docs in Good condition along with copy of receipt to be consider for a refund
Once we receive requested documentation, refund will be processed in approximately days
Sincerely,
*** ***

"width: 700px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
[redacted]
Apr (days ago)
tome
This letter is in response to the complaint filed by **[redacted] We have nothing to do with fulfillment of certificates Have **[redacted] contact me at this email address I do not recall receiving anything from him He will have to email or re-send copies of his receipts along with all unused material Once I receive requested documentation, I will process his refund in approximately days
Sincerely,
[redacted]

Refund
Inbox
x 
[redacted]
May 28 (2 days ago)
to [redacted], me 
I received my refund of $120.00 yesterday and cashed the check quickly today,so unless it bounces I'm good.
This company is not the type of company anyone should have to deal with,they need to be monitored and watched for future bad behavior and I hope that you both will keep them in your rearview mirrors.
Also would like to thank you both for all your help in resolving this matter,without your assistance my refund would never had happened.
 
Regards
[redacted]

[redacted]
8:04 AM (5 hours ago)
to [redacted], [redacted], me 
Good news [redacted], you have the original certificates,in reviewing my notes and copies, the originals were sent along with my checks,so now you have no more excuses for not sending my refund.
I am very aware of your company's strategy of using delaying tactics and long lead times to send refunds, in the expectation that the customer will get tired of the battle and give up(one used by box retailers  for years),but I have no plans to walk away,except with my refund.
Your move.
 
Mike
From: [redacted] [mailto:[redacted]] Sent: Thursday, May 15, 2014 1:42 PMTo: [redacted]Subject: Re: FW: refund
 
The original activation certificates must be returned in Good Condition along with copy of receipt or processed check as verification.  Once I receive requested documentation, your refund will be processed.
 
C. [redacted]
On Thu, May 15, 2014 at 11:55 AM, [redacted] <[redacted]> wrote:
[redacted],have had a discussion this AM with **.. [redacted] and I would like to know what documents you are requesting that you think I have.We have faxed to you on 1/29/14 two activation certificates(access code [redacted],# [redacted] and access code [redacted] # [redacted]) and my checks #[redacted]6,[redacted]7 for $50.00 and $70.That's all I have.
If you need something else,I do not have ANYTHING ELSE.
Seems to me your company has spent a lot of time and expense(salaries) well beyond the refund we have a right to have return.Perhaps you can give me a phone number and we can discuss further if there is a need.
 
[redacted]
Sent: Tuesday, March 25, 2014 6:21 PM
To: '[redacted]'
Cc: [redacted]
Subject: RE: refund
[redacted],I do not have any documents of yours,please send $120.00 to my attention:
                     [redacted]. [redacted]   
                     [redacted]
                     [redacted]
I expect the check in 7-10 business,thanks for your help in this matter.
 
Mike
From: [redacted] [mailto:[redacted]] 
Sent: Tuesday, March 25, 2014 2:12 PM
To: [redacted]
Subject: Re: refund

[redacted]




8:04 AM (5 hours ago)










to [redacted], [redacted], me




 
 
 
 
Good news [redacted], you have the original certificates,in reviewing my notes and copies, the originals were sent along with my checks,so now you have no more excuses for not sending my refund.
I am very aware of your company's strategy of using delaying tactics and long lead times to send refunds, in the expectation that the customer will get tired of the battle and give up(one used by box retailers  for years),but I have no plans to walk away,except with my refund.
Your move.
 
Mike

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
After Oracle  received your response to our request, we received a partial check from the travel agency.  That is probably all we can expect from them.   Thank you so much for your attention.
[redacted]. [redacted]

[redacted] - ID#: [redacted]
Inbox
x 
[redacted]
May 19 (8 days ago)
to me 
Dear [redacted]
Please make a note:  I have issued a refund of $120.00 to **. [redacted] on 5/19/14.
We now consider this matter closed.
Sincerely,
[redacted]