Sign in

Orange and Rockland Utilities Inc.

Sharing is caring! Have something to share about Orange and Rockland Utilities Inc.? Use RevDex to write a review
Reviews Orange and Rockland Utilities Inc.

Orange and Rockland Utilities Inc. Reviews (31)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* *

I spoke to *** *** in reference to all of her concernsWe went over the billing periods in question, and I was able to send the customer a manual billing statement showing the breakdown of adjustments and payments as she requestedI apologized to *** *** for any inconvenience she may
have experienced throughout this whole process, and as a courtesy a credit was applied to her accountI assured *** *** of how much the company appreciates her as a customer and how much we look forward to giving her the plus experience Orange & Rockland strives to maintainI encouraged her to call me directly if she had any further questions or concerns moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe company has said that they are sending me a bill to reflect
changes that our in my favorI hope they do so
Sincerely,
*** ***

At this time, I have been contacted directly by Orange and Rockland Utilities Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
DON'T KNOW WHY THE HOLD UP ACCIDENT HAPPENED MARCH * 2017.
In
order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:I spoke with *** ***, today July **, I advised him that I will override the Cash Only flag and allow him to re-enroll in Automatic Bill Payment due to his unique situationDuring our converation, he did not have his new routing and
account number on handI explained that he will call the call center to re-enroll with his new banking information*** *** did not receive the Returned Item letters and Automatic Bill Payment removal letterI sent copies of these letters to him through the mailI also explained to him that this will not affect his credit scoreForm our conversation, it does seem that *** *** was satisfiedI hope that going forward he will only have positive experiences with Rockland Electric

The business has responded Please see below:
This was originally a case with the New Jersey Board of Public UtilityThe initial case was to expedite the reinstallation of the meter
for Unit at *** *** *** ** *** *** **MrD*** (the owner of the building) quickly submitted the paperwork required to install the meter on 8/**/and meter was installed on 9/*/I researched the concerns listed in the Revdex.com and I spoke with MrD***The company did not have any records of the meter that was removed for Unit There was no notice given since there was no customer of record for that meterI have discussed this matter with our Customer Meter Operations departmentThese practices will be reviewed and if necessary revised within their groupMrD*** mentioned that there were several accounts at this locationTo make sure that this situation did not occur again, I asked our New Business department to investigate the propertyTogether, we confirmed that each meter on the property has an established account in our systemWhile speaking with MrD***, he asked about reimbursement for the electrician he had to hire and for the day he had to take off of workI advised that I am not authorized to make that decisionHowever, I would have the Claims section of our Legal department send him a packet to fill outShould Claims find the company at fault they would approve the reimbursement

The business has responded Please see below:This was originally a case with the New Jersey Board of Public UtilityThe initial case was to expedite the reinstallation of the meter for Unit at *** *** *** ** *** *** **MrD*** (the owner of the building) quickly submitted the
paperwork required to install the meter on 8/**/and meter was installed on 9/*/I researched the concerns listed in the Revdex.com and I spoke with MrD***The company did not have any records of the meter that was removed for Unit There was no notice given since there was no customer of record for that meterI have discussed this matter with our Customer Meter Operations departmentThese practices will be reviewed and if necessary revised within their groupMrD*** mentioned that there were several accounts at this locationTo make sure that this situation did not occur again, I asked our New Business department to investigate the propertyTogether, we confirmed that each meter on the property has an established account in our systemWhile speaking with MrD***, he asked about reimbursement for the electrician he had to hire and for the day he had to take off of workI advised that I am not authorized to make that decisionHowever, I would have the Claims section of our Legal department send him a packet to fill outShould Claims find the company at fault they would approve the reimbursement

From the information *** *** provided to me, it sounded like she was misinformed of the remaining amount needed to restore her $30/month payment planThis caused confusion being that she was provided a new $10/month payment planI apologized for the confusion and advised I will take her balance
of $and start a new paymentShe is also aware that another payment is not needed until after the new bill is produced on 7/**/

Revdex.com:At this time, I have not been contacted by Orange and Rockland Utilities Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Orange and Rockland Utilities Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

[redacted]...

[redacted]
Dear [redacted]:
This letter is in response to your complaint filed with the Revdex.com on August **, 2014.
A gas leak was phoned into Orange and Rockland on March *, 2014. The customer who reported the leak stated they smelled gas between [redacted], and your home, [redacted]. When our Gas Operations technician arrived to the location, they confirmed the gas leak was not between ** and [redacted]. The leak was found across the street in front of [redacted].
They discovered a Type 3 gas leak, which was scheduled to be repaired on July **, 2014. To ensure our customer’s safety, the leak was monitored on a weekly basis pending the scheduled repair date.
[redacted], Orange and Rockland’s [redacted], visited your area on July **, 2014, to inform your neighbors and yourself about the impending digging that was going to take place. [redacted] stated he was not able to make contact with the customer at [redacted] confirmed he had a conversation with you about the repairs.
The gas leak was found and repaired. Orange and Rockland encourages our customers to always err on the side of caution and call at the slightest smell of gas to ensure their safety. We can assure you that the safety of our customers is important to us.
Sincerely,
[redacted]

The business has responded.  Please see below:I spoke with [redacted]. We updated his financial statement which showed that he no longer qualifies for the payment agreement he used to be on. I advised that I would be happy to give him a new payment agreement but I would need for him to make a...

payment towards the balance before activating the agreement. [redacted] agreed to pay his current bill of $248.69 to activate the new payment agreement of $15.00 installments in addition to his monthly bills. He understood and agreed to the terms of his new agreement and thanked me for my assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

The business has responded.  Please see below:
I spoke with [redacted], today July **, 2015. I advised him that I will override the Cash Only flag and allow him to re-enroll in...

Automatic Bill Payment due to his unique situation. During our converation, he did not have his new routing and account number on hand. I explained that he will call the call center to re-enroll with his new banking information. [redacted] did not receive the Returned Item letters and Automatic Bill Payment removal letter. I sent copies of these letters to him through the mail. I also explained to him that this will not affect his credit score. Form our conversation, it does seem that [redacted] was satisfied. I hope that going forward he will only have positive experiences with Rockland Electric.

The business has responded.  Please see below:
I spoke with [redacted]. We updated his financial statement which showed that he no longer qualifies for the payment agreement he used to...

be on. I advised that I would be happy to give him a new payment agreement but I would need for him to make a payment towards the balance before activating the agreement. [redacted] agreed to pay his current bill of $248.69 to activate the new payment agreement of $15.00 installments in addition to his monthly bills. He understood and agreed to the terms of his new agreement and thanked me for my assistance.

Rockland Electric (RE) received [redacted]s concerns regarding collection phone calls she’s received on September **, 2017. We spoke to [redacted] on September **, 2017 to gather as much details as possible in order to conduct a thorough investigation. RE thoroughly examined the account in...

question; the account was opened on October *, 2008 in [redacted]s. The account has been in relatively good standing thus far however the several times the account accrued arrears the utility is required to attempt to contact the customer of record to inform the customer of potential service disruptions if no arrangements are made. Based on our archives the company attempted to contact the customer of record twice in April and then again twice in July of 2017. The customer provided a list of phone numbers whereby she is receiving these constant harassing phone calls and upon further investigation it has been concluded they were not conducted by RE. The customer called RE on September *, 2017 to disconnect her account. On September **, 2017 [redacted] called the utilities’ customer service department again to inform the utility she doesn’t want to receive any more collection calls. [redacted] indicated to the representative that she has not resided at the property for years, her ex-boyfriend still remains at the property and therefore he should be the one responsible for the balance on the account. The customer service representative informed [redacted] unfortunately the utility cannot get involved in personal disputes. Tell us why here...

Spoke to customer on 06/**/14 and advised her that after investigating her concerns, we were not able to find any contacts to the company to close the account she put in her name until 11/**/13. The customer requested that the final bill be mailed to the address on the account in question, not to...

where she resides.
A final bill was mailed on 11/**/13 for the amount owed up to that point. Customer was sent a reminder notice on 12/**/13 requesting payment for the final bill. Unfortunately the customer did not respond and the account was ultimately sent to an agency. Despite multiple attempts to make contact with the consumer, the agency was not successful. Under the Credit Fair Practices Act, we do not have the ability to change a consumers credit report once it has gone past the allowable date, even though she ultimately paid the final bill.

The business has responded.  Please see below:
I spoke to [redacted], who apologized for filing the complaint. After some research, it seemed to be an error stemming from her bank...

not Orange & Rockland. She states she will retract her complaint with the Revdex.com & again apologized for the the mistake. She thanked us for our services and consideration.

Review: Hi, I was involved in an unfortunate motor vehicle accident on February [redacted], 2013 in Florida, NY whereby I hit a utility pole. I had previously received a bill from WVT Communications in the amount of $1,345.56. Today, I received an additional bill from Orange and Rockland Utilities, Inc in the outrageous amount of $15,685.77 with a breakdown of $10,802.05 for standand labor, $2,351.60 in OT labor, $139.75 in cost labor, $40.20 in allocated cost non labor, $657.44 in Burden Cost Labor, $133.55 in Burden Cost Non Labor, $1,469 in costs and $81.26 in bill preparation. However, the previous bill I receieved from WVT communications indicated they replaced the pole for the total $1,345.56. I have previously provided that bill to my car insurance company and have left emails and voicemails for the new bill with the insurance. However, I find it egregious and offensive that one company would charge for the job and a second compnay would charge for the same job an amount over TEN times as much for the same already completed job. Moreover, I have returned to the scene of the accident and asked friends in the area who even debate whether the pole was replaced. I also find it completey unprofessional and outright false that Orange and Rockland County Inc. would wait over 8 months to submit a bill regarding this accident.Desired Settlement: I would like Orange and Rockland Inc to be held accountable for their double billing and over billing charging for 8 employees who must have submitted false time sheets since WVT Communicatinos of Warwick, NY provided a bill where by only 5 employees repaired a pole at the rate of 4 hours each of regular time. Something does not seem correct. Please advise

Business

Response:

An attempt to reach the complainant was made on Friday, November **, 2013 at [redacted]PM. A brief message was left advising the customer that Orange and Rockland Utilities did not double bill for the pole damage incident that occurred on February **, 2013 in Florida, NY. Orange and Rockland billed the customer for the costs associated with the installation of a 50' pole and transferring our electric facilities as a result of the motor vehicle accident. Additionally, the customer recieved a bill from WVT Communications, which covered the costs associated with them transferring their communcaiton lines to the new pole that had been set.

A second attempt to reach to the complainant was made, November **, 2013 at [redacted]AM. I was unable to leave a message as the voicemail box was full.

Review: I am paying an O/R billing of $107.xx under protest. I initially subscribed to utilities for my daughter at an address in the O/R Utilities coverage area. When asked to transfer the account to my daughter, it took O/R a prolonged amount of time to do this, even after paying another billing that the O/R said had to be paid before transfer. The transfer requested in Sept. then took until November ** to be transferred. O/R representatives stated that no transfer request had been made prior to early November. This is not the case.

After many emails to billing section and finding out that these charges are for time after initial requested transfer, I am paying the bill under protest. I have had excellent credit with my own residence carrier-[redacted]. O/R representatives did not mail billings to me and I only learned of these charges after collection agency contacted me. I want O/R representatives to erase whatever their delayed transfer action caused and by not contacting me directly.Desired Settlement: Restore my excellent credit rating if O/R's delayed and inappropriate handling of transfer request affected credit rating including forwarding to collection agency before contacting me directly.

I gave all my contact information at time service was initated in June, 2013.

Business

Response:

Spoke to customer on 06/**/14 and advised her that after investigating her concerns, we were not able to find any contacts to the company to close the account she put in her name until 11/**/13. The customer requested that the final bill be mailed to the address on the account in question, not to where she resides.

A final bill was mailed on 11/**/13 for the amount owed up to that point. Customer was sent a reminder notice on 12/**/13 requesting payment for the final bill. Unfortunately the customer did not respond and the account was ultimately sent to an agency. Despite multiple attempts to make contact with the consumer, the agency was not successful. Under the Credit Fair Practices Act, we do not have the ability to change a consumers credit report once it has gone past the allowable date, even though she ultimately paid the final bill.

Check fields!

Write a review of Orange and Rockland Utilities Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Orange and Rockland Utilities Inc. Rating

Overall satisfaction rating

Description: UTILITY CONTRACTORS

Address: 390 W. Route 59, Spring Valley, New York, United States, 10977

Phone:

Show more...

Web:

This website was reported to be associated with Orange and Rockland Utilities Inc..



Add contact information for Orange and Rockland Utilities Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated