Orange bidz

Initial Business Response /* (1000, 5, 2016/05/04) */
Contact Name and Title: *** Customer Support
Contact Phone: XXXXXXXXXX
Contact Email: ***@GMAIL.COM
This auction took place during a risk free eventThis means any member who purchased and placed bids would have them returned for
free, whether they won or lost the auction
During these events it is common for members to place large amounts of bids on high value auctions, since bids are being returned for free
As it states in our Terms and Conditions, we do not refund used bidsMembers are participating in a live auction environment with other members who have paid for their bidsIf members were bidding against people who would have these bids refunded, it would create a very unfair situation for the other members who placed bids on the auction
Given this member is not new to penny auctions, had been a member almost a month (during which time four risk free events took place) and had her bids returned for free, we feel strongly that a free bid return is a fair response