Orange Ca Podiatry

ID: [redacted] id="docs-internal-guid-86ce60f4-cafc-7baf-d9c4-1b56287edd20">We have never “forced” any patients to purchase any treatment or productAll patients were given a patient packet which included our office policy on durable medical equipmentsWe have posted sign in our office stating our policyThis patient was given the packet and signed the formThis patient agreed to purchase the product, cam bootThis patient also ordered a pair of orthopedic shoesThese shoes were not in stockWe placed an order for herPatient called a few days later, wanting to return her purchasesWe explained our return policyWe agreed to cancel her order of the orthopedic shoes, thus no charge will be madeHowever, we explained to patient in details that we can not take back a worn cam bootPatient then stated to our office staff that she already called the Revdex.com and she also already called her credit card company to refute the chargesWe have received a chargeback notice from our merchant services for her refuted chargesFor courtesy, we made an exception for her and have no rebutted her chargebackWe have made multiple attempts to work this out with this patient

ID: [redacted] For items (1) and (2) see previous responseItem (3), Info for our billing company for any questions regarding billing providedItem (4), we always give patient a receipt / invoice for services and product purchased

ID: [redacted] We have never “forced” any patients to purchase any treatment or productAll patients were given a patient packet which included our office policy on durable medical equipmentsWe have posted sign in our office stating our policyThis patient was given the packet and signed the form This patient agreed to purchase the product, cam bootThis patient also ordered a pair of orthopedic shoesThese shoes were not in stockWe placed an order for herPatient called a few days later, wanting to return her purchasesWe explained our return policyWe agreed to cancel her order of the orthopedic shoes, thus no charge will be madeHowever, we explained to patient in details that we can not take back a worn cam bootPatient then stated to our office staff that she already called the Revdex.com and she also already called her credit card company to refute the chargesWe have received a chargeback notice from our merchant services for her refuted chargesFor courtesy, we made an exception for her and have no rebutted her chargebackWe have made multiple attempts to work this out with this patient

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satified or agree from respond from dpm.bonnie lin (1) I did cancel bunion surgery ,prior to the surgery.the walking boots for after surgery.never worn cuz I did not have surgery (2) dpm lins office forced to buy walking boots without explaining any return policy also said surgery center won't discharge me without walking boots.also said it will cost $1,at surgery center.(3)i also find out since I am a p.p.o patient dr.s office bill to insurance instead of have paying me up front.(4) on invoice never stated $199for walking boot
Regards,
*** ***

ID: [redacted]We have never “forced” any patients to purchase any treatment or product. All patients were given a patient packet which included our office policy on durable medical equipments. We have posted sign in our office stating our policy. This patient was given the packet and signed the form....

This patient agreed to purchase the product, cam boot. This patient also ordered a pair of orthopedic shoes. These shoes were not in stock. We placed an order for her. Patient called a few days later, wanting to return her purchases. We explained our return policy. We agreed to cancel her order of the orthopedic shoes, thus no charge will be made. However, we explained to patient in details that we can not take back a worn cam boot. Patient then stated to our office staff that she already called the Revdex.com and she also already called her credit card company to refute the charges. We have received a chargeback notice from our merchant services for her refuted charges. For courtesy, we made an exception for her and have no rebutted her chargeback. We have made multiple attempts to work this out with this patient.

ID: [redacted]For items (1) and (2) see previous response. Item (3), Info for our billing company for any questions regarding billing provided. Item (4), we always give patient a receipt / invoice for services and product purchased.

ID: [redacted]
For items (1) and (2) see previous response. Item (3), Info for our billing company for any questions regarding billing provided. Item (4), we always give patient a receipt / invoice for services and product purchased.

ID: [redacted]
id="docs-internal-guid-86ce60f4-cafc-7baf-d9c4-1b56287edd20">We have never “forced” any patients to purchase any treatment or product. All patients were given a patient packet which included our office policy on durable medical equipments. We have posted sign in our office stating our policy. This patient was given the packet and signed the form. This patient agreed to purchase the product, cam boot. This patient also ordered a pair of orthopedic shoes. These shoes were not in stock. We placed an order for her. Patient called a few days later, wanting to return her purchases. We explained our return policy. We agreed to cancel her order of the orthopedic shoes, thus no charge will be made. However, we explained to patient in details that we can not take back a worn cam boot. Patient then stated to our office staff that she already called the Revdex.com and she also already called her credit card company to refute the charges. We have received a chargeback notice from our merchant services for her refuted charges. For courtesy, we made an exception for her and have no rebutted her chargeback. We have made multiple attempts to work this out with this patient.