Orange Coast Chrysler Jeep Dodge

Customer did not notify in writing how he needs his vehicle to be registeredWe completed registration in days and discovered that he needed it to be commercialWe contacted his bank which took time to release the title to the dealership so we can correct.Once customers bank released the title and we received that dealership corrected the issue and registered vehicle as a commercialWhen a customer purchases a new car Dealership has days to complete registration so if a business owner decided to hire the driver by taking a chance and not having a registration especially when he purchased a new vehicle we as a dealership cannot control his process and should not be responsible to reimburse him for hiring personnel prior to finalizing paperwork for his new purchase.He did not write anywhere it is commercial and states that communicated verballyHe also signed a document stating no verbal promises are made to him that everything is in writingOnce he notified us of a problem we expedited and cured the issue to his satisfactionTHANK YOU

On January 6th, Orange Coast CJDR’s offered [redacted] four new wheel flares provided directly from Chrysler at no cost to him (approx$ value) and Orange Coast would reimburse [redacted] the labor and supplies to have the flares installed at a body shop of his choice Orange Coast also offered to have the Orange Coast Parts Department ship [redacted] the flares directly to his home, so he would not have to drive to the dealership In addition, we offered to have OC Motorsports (a division of the Orange Coast Auto Group) sell him the wheels of his choice at our discounted rate and pay to have the OC Motorsports technicians install the wheels at no expense to him Lastly, Orange Coast offered to fill up [redacted] truck due to the one extra trip he had to make to Orange Coast for the second set of flares our body shop put on On January 7th, Orange Coast’s Service Director [redacted] followed up with an email to [redacted] asking him how he would like to proceed with our offer As of 1/21, [redacted] has not replied

Dear customer Bank was having difficulty getting hold of you per their funder and we had by law to send out day cancellation letter, while trying to obtain other finance options for youYour vehicle financing was completed on 10/20/and finalizedWe apologize for inconvenience
that this may cause and thank you for your feedback.Happy Thanksgiving and hope you are enjoying your vehicle. Thank you *** ***CFO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not accurateIt is NOT to my satisfactionYour staff advised me that I could not write on the contract or it would be voidedI did not notify you after the factI notified your staff several times in advance Your dishonesty is right in line with the experience I have had with the rest of the team thereI will now proceed file a complaint with the Ftc and California attorney general in light of such diabolical behavior
Regards,
*** ***

On January 6th,  Orange Coast CJDR’s offered [redacted] four new
wheel flares provided directly from Chrysler at no cost to him (approx. $700.00
value) and Orange Coast would reimburse [redacted] the...

labor and supplies to
have the flares installed at a body shop of his choice.  Orange Coast also offered to have the Orange Coast Parts
Department ship [redacted] the flares directly to his home, so he would not have to drive to
the dealership.  In addition, we offered
to have OC Motorsports (a division of the Orange Coast Auto Group) sell him the
wheels of his choice at our discounted rate and pay to have the OC
Motorsports technicians install the wheels at no expense to him.  Lastly, Orange Coast offered to fill up [redacted] truck
due to the one extra trip he had to make to Orange Coast for the second set of
flares our body shop put on.
On January 7th, Orange Coast’s Service
Director [redacted] followed up with an email to [redacted] asking him how he would
like to proceed with our offer.  As of
1/21, [redacted] has not replied.

Customer did not notify in writing how he needs his vehicle to be registered. We completed registration in 2 days and discovered that he needed it to be commercial. We contacted his bank which took time to release the title to the dealership so we can correct.Once customers bank released the title...

and we received that dealership corrected the issue and registered vehicle as a commercial. When a customer purchases a new car Dealership has 30 days to complete registration so if a business owner decided to hire the driver by taking a chance and not having a registration especially when he purchased a new vehicle we as a dealership cannot control his process and should not be responsible to reimburse him for hiring personnel prior to finalizing paperwork for his new purchase.He did not write anywhere it is commercial and states that communicated verbally. He also signed a document stating no verbal promises are made to him that everything is in writing. Once he notified us of a problem we expedited and cured the issue to his satisfaction. THANK YOU

Review: I recently bought a 2012 Dodge Durango from this dealership. They insisted that I could take the car home and the only money needed down was $300. My paperwork was signed on Oct. 4th. 2 weeks went by...no word on any issues. I was ensured on multiple occasions by 2 different people that my deal was 'approved' and had nothing to worry about, they were just waiting on funding from the bank. 12 days after the contract was signed I received a voicemail stating that I would be receiving a letter asking me to bring the car back, to disregard because this is something that ALL customers are sent while waiting for their deal to fund. WHAT?? I have purchased several cars in my lifetime and have never had a deal take this long nor have I ever been sent a letter stating that I would have to bring back a car. This letter was postmarked the 14th...exactly 11 days from the date the contract was signed. Hmmmm...per my father (an attorney) and several other attorneys I consulted with, this is a binding contract as it was written and signed (when it is outside the 10 day Seller Right to Cancel window). I spoke to [redacted] the Finance Manager stating that I didnt need to bring back the car and that he would call me once the loan funded Monday, the 20th. I received a 'text message' today stating that my deal had funded, but there was one more thing....???....they needed an additional $350 plus interest since the pay-off written on the contract was wrong and they have taken so long to get the transaction done. I'm Confused. Isn't it the responsibility of the dealer and/or bank to obtain correct information prior to deal being funded? Apparently not...apparently it is very common for dealers to use the 'bait and switch' tactic on customers with less than perfect credit to have them take the car home, tell them they are approved, and then search for financing. Seems backwards to me. I am now being asked to sign a new contract.Desired Settlement: Honor the contract as it was written and signed as of Oct. 4th, 2014 being that all changes made outside the (10 day Seller right to cancel) be null and void as they had ample time to secure the required information and notify me accordingly.

Business

Response:

Dear customer Bank was having difficulty getting hold of you per their funder and we had by law to send out 10 day cancellation letter, while trying to obtain other finance options for you. Your vehicle financing was completed on 10/20/14 and finalized. We apologize for inconvenience that this may cause and thank you for your feedback.Happy Thanksgiving and hope you are enjoying your vehicle. Thank you [redacted]CFO

Review: My biggest complaint is around their honesty in presenting offers and assembling payment packages. Both the sales team and the finance promised that a warranty package was included in the purchase of the car, but when I received my first loan statement, they had included the cost $4k on top of the purchase price. When I explained the situation to them their response was "I understand how you could get confused but there is nothing we can do". I think this is the essence of slimy, deceitful and misleading car sales process. Of course I was confused because this was their intent by not being truthful with me. This dealership is the reason why stereotypes exist around the car buying process. We were looking at several dealerships and chose this one based on this compelling offer of the warranty, but come to find out it is not compelling at all, they just lied about how it was included in the purchase price. Both my wife and I were shocked when we received the paperwork.

I worked with sales guy name [redacted] and [redacted] in finance. They obviously have this process down of promising you the warranty in the purchase, but adding it in on later. Truly a terrible practice and I can't believe I was duped.Desired Settlement: Delivery of promised deal at the time of sales agreement with [redacted].

Business

Response:

We refunded customer $4000.00 and he was suppose to remove the complain

Review: I purchased a vehicle with a strict contingency - that the vehicle is to be used for Livery purpose and REQUIRES commerical registration.

I made this clear to the salesperson, the sales manager and finance associate - each on several occasions. On each occasion, the respective party assured me they would register the the car as a commerical registration.

At one point the salesperson went to "double check" and confirmed we were okay to move forward with the contingency.

I confirmed again with the finance associate, because I did not see any documentation to reflect this and he assured me that because we were listing "No Worries Transit Inc" As the lienholder then it would be registered as a commerial registration and that the proper process was in place.

The sales team had a duty to deliver their side of the deal but instead they mislead me, in full knowledge they were simply registering the vehicle in a traditional fashion.

Once I received the registration and determined that it was not accurate the dealership has been trying, still until this day to correct the registration. I understand they have now (3 months later) corrected the registration but have still not sent me the registration or stickers for the plates.

As a direct result of this gross negligence, I have been unable to provide necessary doucmentation (commerical registration) to the California Public Utilities Commssion. The PUC allows 90 days to submit all documentation to them or you do forfeit all fees. In this case I lost $1000 to the PUC, $165 to drug screening, $20 to adverstising, and $1148 in human resource costs, and $1000 in intangible losses.

The DMV rep at OC Dodge has been helpful to hte best of her ability but the Management has done nothing to reimburse me for the damages they have created as a result of their sales team's behavior. Management has not replied to my email.

OC Dodge is violation of the CA Civil Code 1770 and 15 U.S. Code § 45.Desired Settlement: Unwind the sale of the vehicle and reimburse for all losses.

Business

Response:

Customer did not notify in writing how he needs his vehicle to be registered. We completed registration in 2 days and discovered that he needed it to be commercial. We contacted his bank which took time to release the title to the dealership so we can correct.Once customers bank released the title and we received that dealership corrected the issue and registered vehicle as a commercial. When a customer purchases a new car Dealership has 30 days to complete registration so if a business owner decided to hire the driver by taking a chance and not having a registration especially when he purchased a new vehicle we as a dealership cannot control his process and should not be responsible to reimburse him for hiring personnel prior to finalizing paperwork for his new purchase.He did not write anywhere it is commercial and states that communicated verbally. He also signed a document stating no verbal promises are made to him that everything is in writing. Once he notified us of a problem we expedited and cured the issue to his satisfaction. THANK YOU

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is not accurate. It is NOT to my satisfaction. Your staff advised me that I could not write on the contract or it would be voided. I did not notify you after the fact. I notified your staff several times in advance. Your dishonesty is right in line with the experience I have had with the rest of the team there. I will now proceed file a complaint with the Ftc and California attorney general in light of such diabolical behavior

Regards,

Review: Their service department sold men oil change package which includes 4 oil change for $80. I used on of the old changes and then sold my car and bought a different car from a different dealership. I have contacted them for refund, was told no, they dont issue refunds? So we paid for a service and did not use and no refund? No where on sales rec. does it say no refund , I will file Revdex.com complaint, any one who will listen, until I resolve this.Desired Settlement: Need my $60 refund.

Business

Response:

the customers has been contacted for a refund.

Review: I purchased a new 2014 Ram 1500 truck and it was missing the fender flairs. I noticed when I got home and checked the vehicle for all listed options on the window sticker. When I brought it to the dealership's attention they made me bring in the vehicle because a photograph was not sufficient. When I brought it in on a Saturday they explained that the service department was closed and I had to come back when it was open. I returned on a weekday and they told me they'd order the part to get it installed. Once it was installed there were huge gouges in all four fender flairs, but they couldn't do anything since they had to clear it with the manager. I was told to come back again during a weekday when the manager was on site. The manager authorized the repair of all four fender flairs so I left the truck with them a second time. When I returned to pickup the truck again the damage was still present to a lesser extent. The manager agreed this was still unacceptable and wanted to order to flairs to be installed again. He called to report the new flairs were also damaged and were not fit to be installed. He asked if there were any options I would accept and I wanted to be reimbursed for all my time and costs to get the vehicle in the condition of a new vehicle. Since I had to take time off of work (3 hours per trip) and fuel costs to drive the 60 miles round trip each time, I wanted to be compensated since this is their issue and I had to make five trips so far and the problem is still there. They are no longer returning my calls or emails.Desired Settlement: I gave them several options:

1. Continue to attempt to repair the fenders at their cost and reimburse me for my time and fuel costs (currently $1000 based on 3 hours per trip and 60 miles driven per trip (5 trips so far)).

2. I will take my truck to a body shop of my choice to get the fenders fixed and they will reimburse me for the work plus my time as stated above.

3. Replace my wheels and tires (including spare) at no additional cost to me.

4. Take back my truck and refund my full purchase price including all interest and fees paid.

5. Exchange my truck for another new truck with the same options I have on my current truck at no additional cost to me.

Business

Response:

On January 6th, Orange Coast CJDR’s offered [redacted] four new

wheel flares provided directly from Chrysler at no cost to him (approx. $700.00

value) and Orange Coast would reimburse [redacted] the labor and supplies to

have the flares installed at a body shop of his choice. Orange Coast also offered to have the Orange Coast Parts

Department ship [redacted] the flares directly to his home, so he would not have to drive to

the dealership. In addition, we offered

to have OC Motorsports (a division of the Orange Coast Auto Group) sell him the

wheels of his choice at our discounted rate and pay to have the OC

Motorsports technicians install the wheels at no expense to him. Lastly, Orange Coast offered to fill up [redacted] truck

due to the one extra trip he had to make to Orange Coast for the second set of

flares our body shop put on.

On January 7th, Orange Coast’s Service

Director [redacted] followed up with an email to [redacted] asking him how he would

like to proceed with our offer. As of

1/21, [redacted] has not replied.

Review: bait and switch visited dealer and. drove car confirmed price. Back to dealer as confirmed went in to purchas and showen new third car with added items and told new price. would not honor agreement of sale from car that was shown.Desired Settlement: Would like to purchase car that was driven and confirmed as the one for sale.

Business

Response:

On February 9th, 2014, our Orange Coast FIAT dealership received an inquiry from [redacted] via our ocfiat.com website regarding a 2013 FIAT 500 Pop. Our salesperson, [redacted] contacted Mr. [redacted] and scheduled a test drive for the following day (2/10/14) at 3pm. On 2/10, our Customer Relations Manager, [redacted] contacted Mr. [redacted] to confirm his appointment. He informed us that he was too busy at work and could not make it into the dealership. We followed up with Mr. [redacted] the following day and he said he would tentatively plan on coming into the dealership on 2/14, but he did not show up. During the week, the car Mr. [redacted] originally inquired about was sold to a paying customer. On 2/16, Mr. [redacted] did come into the dealership, where [redacted] informed him that the car sold and proceeded to show him another newer model FIAT, but Mr. [redacted] did not like the price and left the dealership. We followed up with Mr. [redacted] on 2/22 via phone and 2/23 via e-mail to see if we could show him another vehicle, but we did not receive a response. On 5/27, we sent another correspondence via mail, but we have not heard back from Mr. [redacted].

Thanks,

Director, Operations & Strategy

Orange Coast Auto Group

Chrysler/Jeep/Dodge/Ram/Fiat

[redacted]@orangecoastauto.com

O ([redacted]

C ([redacted]

Review: I had one of their employees helping me replace a lemon car that I got from the Chrysler Company. [redacted] had told me that he sent the trade information to our finance company to the trade but never sent anything to the finance company. Apperently he just got demoted from his position and no longer can help me with my trade. He referred me to another employee named [redacted]. I contacted [redacted] at the same dealership and they just told me that they can no longer help me with trade in. [redacted] made me wait almost two months, thinking everything was coming through but it was all a lie. I contacted my case manager about the situation and he is sending me to another dealership. What I don't like is that these dealerships have the guts to lie to us for two months and then screw us over. It really was nothing but false information. You guys need to keep these dealerships on check

Business

Response:

Mr. [redacted],

At Orange Coast, our Lemon Law Buyback policy stands to serve

our customers who have originally purchased their vehicles at Orange

Coast. Unfortunately, it appears this guideline

was not clearly communicate upfront. For

that inconvenience, we here at Orange Coast sincerely apologize for any

inconvenience we’ve caused.

Our mission at Orange Coast is to provide an easy and

convenient car buying experience. We are

constantly training our employees on our policy and procedures; therefore we will

use your experience to continually educate our sales team on our guiding

principles.

If you would like to discuss, further please don’t hesitate

to contact me.

Thanks,

Director, Operations

& Strategy

Orange Coast Auto Group

Chrysler/Jeep/Dodge/Ram

Fiat/Alfa Romeo/OC

Motorsports

C ([redacted]

Review: I had my car to have an oil change at the service department in this dealership last Saturday (12/21/2013). I brought my own engine oil called Royal Purple and the oil itself is purple colored. I asked them to put my engine oil instead of using theirs. This is a very high-end engine oil which costs me $15 per quart. I brought in 4 quarts for my car. Before I left the dealership, I checked my oil to make sure they have put in my oil. I found that the engine oil was yellow-ish color. I questioned the people at the service department. They kept saying they had put in my purple oil and showed me the empty bottles. I left and went to the other mechanic and have the other mechanic to check. The engine oil in my engine is only regular engine oil, not my high-end purple oil.Desired Settlement: I just want the money back for the purple oil which is $60 total, and a formal written apology for the improper activity the service people they've done.

Business

Response:

Mr. ** just needs to get me [redacted] service Mgr. the receipt for oil purchased and I would be happy to refund him his money. scan and email would be ok with a correct address to sent the check. [redacted]@ocauto.com.

Review: My Dodge Dart has put my life in danger on numerous occasions. I went back to the original location in SJC, CA after only two weeks of my new car purchase.There were electrical issues with the dash, impacting the phone and music. The music played over my business phone calls. In addition my clock would stop for hours, these things are still occurring. More importantly my car stalls without warning, DODGE DART KEEPS LEAVING ME IN TRAFFIC WITH A DEAD ENGINE! This has happened at least 6 to 8 times.I went to the location,and was told they didn't know what the problem was and they had no electrical specialist on hand.No follow up call to get the specialist,no appointment offered. My third attempt to solve this, was after my latest stall at a busy intersection.My car had to be towed in we described yet again and nothing with the electrical was addressed. This typically happens when I am on an incline or decline.I watch my 14month old granddaughter and often drive clients to events. I no longer have use of my car for passengers as I refuse to risk their safety. I no longer trust this car or the dealer to assist me as I have made 3 attempts in person as well a dozens of calls. Nothing has been done to solve this. Even though I am under factor warranty and purchased an expensive extended warranty they claim no record of my warranty. Shortly after the purchase of my vehicle the location was sold to another owner. I have tried to resolve this with 4 different Dodge dealers to date. As I contacted the Service Department of the Costa Mesa location this evening. They were busy laughing and cracking jokes.**On several occasions misinformation was written in the notes by the service department staff. My concerns, are incomplete as reference for the mechanics. I am at the mercy of this large corporation.They've blamed some of this on low oil, saying the car intentionally shuts off, even though my oil warning light isn't coming on! It's frightening, I NEED A SAFE CAR NOW!Desired Settlement: Full Refund of the Vehicle & Extended Warranty

Review: My wife and I drove from Bakersfield to Orange County to look at an 2005 Ford Mustang GT that was offered for sale by Orange Coast Chrysler Jeep Dodge. Upon arrival we looked at the vehicle and went on an test drive. We decided that we liked the vehicle and considered making an offer. We made our offer after viewing the CARFAX vehicle report. The CARFAX showed no liens or damage on the vehicle. The sales transaction was on 01/29/2011 (date of purchase). On 06/09/2014 my wife and I decided to purchase another used car from Bill Wright Toyota in Bakersfield, CA.

I was using my 2005 Ford Mustang GT as a trade in for the vehicle we bought in Bakersfield. The dealership in Bakersfield requested a CARFAX vehicle report on my 2005 Mustang GT. The CARFAX came back and showed that the vehicle was in a collision, which was reported to CARFAX on: 10/02/2010. The CARFAX that Orange Coast Chrysler Jeep Dodge as mentioned above showed no accidents or liens. I have been in contact with [redacted] owner of (dba) Orange Coast Chrysler Jeep Dodge. Mr. [redacted] explained this sometimes happens and they did not know the vehicle had been into an accident.

I explained that the CARFAX vehicle report that was given to me at the time of sale was over a month old. Mr. [redacted] states that the only thing they have to rely on is the CARFAX report as being accurate. My problem with that whole idea is: the CARFAX was outdated by over a month. Why did the dealership (not) run another CARFAX at the time of sale, when I purchased the vehicle on 01/29/2011.

If the dealership would have requested the CARFAX on 01/29/2011 the accident very well could have shown on the report then. I ended up accepting $8,000.00 as the trade-in value from Bill Wright Toyota, in Bakersfield. The Mustangs Kelly Blue Book value for dealer trade-in is in the mid $13,000.00 in (good condition) range, with 48k mi. At the minimum I have lost $5,000.00 due to Orange Coast. This seems very shady to say the least to me.

According to CARFAX Orange Coast Chrysler Jeep Dodge had the vehicle in inventory from: 11/28/2010 to 01/29/2011.Desired Settlement: I am asking to be reimbursed $5,000.00 for the deficiency in the Trade-In value due to lack of disclosure of the accident. I should have been given an updated CARFAX upon purchase.

Business

Response:

We contacted customer to do inspection of the vehicle. He stated that traded the vehicle 2 days prior to sending the letter.

We also contacted carfax to find out when was the report of the accident posted on carfax and received letter from them that it was on March 2011.

Review: I purchased a vehicle on 11/29/16. Please see all the errors made on my sales deal.

1- they changed the amount of the purchase price agreed to by $300

2- financing "accidentally" took more money ($965) than agreed for down payment (agreed to $5000) they took both amounts

3- Was told alarm would be given free and was charged for it ($595)

4- started receiving harassing calls from accounting claiming they refunded me $1000. But they finally found that they refunded to a totally different account. Not mine at all.

5- Then received a 1099- misc form from the IRS with the $1000. The accounting dept. said they "forgot" to stop the process in time. So although they had no idea where there money was they were charging me for it.

6- I purchased an extra feature called Finishing Touch($595) which protects the interior but having had such a bad experience thus far, I get anxiety just thinking about going there to get it done.

7- called and asked if I can be refunded for the finishing touch and was told yes but have not received any money

How can this dealer do so many errors on one deal. The customer service is non existent. The sales rep. was yelling and shouting at me when I called to ask for some ratification of any of the items mentioned. The sales manager [redacted], is so rude and unprofessional. I asked to speak to the owner or someone else and was told only the Sales Manager can authorize anything. Knowing all the errors their company has made on this one deal and he can't make an effort or show any bit of courtesy and try to make any one right with me the "customer". I'm really at a complete stand still. I don't know what to do at this point. The only thing they did resolve was the over charge of the down paymeny. It was voided. But everything else is still unresolved.Desired Settlement: I deserve the refund of the $300 for over pricing the vehicle ( I have proof), the $595 for the alarm, the $595 for the Finishing Touch, and the 1099 IRS tax form should be voided.

Business

Response:

Dear Customer We corrected 1099 reporting due to timing while trying to resolve your down payment balance the forms were processed. Copy of voided 1099 was mailed to you. If you have other concerns pertaining to the purchase of the vehicle, please do not hesitate to stop by in finance department and review the sales contract with our Finance Director Julie Byrd and she can assist you in all matters.If for any reason you did not receive the copy yet, please contact [redacted] in accounting office and she will resend another copy to you.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The dealerships response does not include anything in regards to the alarm that I was charged $595 for or the over pricing of the sales price of $300.