Orange Coast Infiniti

A few days ago I responded to an online ad regarding a lease for a Qfor my girlfriend [redacted] was my salespersonMy girlfriend applied online from an email [redacted] had sent to us [redacted] responded that she was approved but at tier because she had another auto loan on her credit reportHe claimed bag if we waited until tomorrow because it was getting late that he thinks we would be able to get the lease at tier because of her credit score was goodThe next day he contacts me and says congrats your girlfriend was approved at tier So we changed our schedule for the day and made an appointment to come up thereWe were coming from San Diego so with traffic it was a long driveminutes before we arrived at the dealership [redacted] claimed that it may be a tier lease and he wanted to apologizeI wasn't happy about that and he said he'd call me right backHe calls me back and then says that she is not approved at allWe just drove hours keep in mind and were expecting to pick up the car and finalize the paperworkToday I received a voicemail from your dealership (which I have saved) saying congrats on the purchase of your new QObviously I'm quite unhappy at this point as anyone would beThen I leave a negative review on your dealerships Facebook pageSomeone at the dealership responds on a public post and says that it was because of our credit! Not only is this illegal but also defamation of character and untrue

they never paid for the VIP services, all they have purchased from us is the Extended Warranty which is active currentlyThe VIP service pays for oil changes and tires for lifeOne you have to purchase it and two you have to maintain your car with tire rotations and regular maintaince recommended by the factoryThey may purchase the VIP service if they would like, but we can not offer it for freeIF they can provide proof that they purchase the VIP service, I will be more then happy to help them out, as long as they follow the guidelines of the services

We have spoken to the customer and found this to be a simple case of buyers remorseCa law has a No Cooling Off Period after vehicle is purchasedCustomer had all information at time of saleWe offered to change cars and adjust payment accordinglyThis was done by our GSM *** ***

This is a product liability issue that needs to be taken up with the manufacturerThe customer needs to start the process by contacting consumer affairs, this information is located in his owners package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because I never received a call or any other form of communication to offer me to resolve this issue I checked their website and the General Sales Manager's name is *** *** For your reference, details of the offer I reviewed appear below."MESSAGE FROM BUSINESS:We have spoken to the customer and found this to be a simple case of buyer's remorseCa law has a No Cooling Off Period after vehicle is purchasedCustomer had all information at time of saleWe offered to change cars and adjust payment accordinglyThis was done by our GSM *** ***
This proposed action would not resolve my complaint because I never received a call or any other form of communication from *** *to offer me, no offer to change cars and/or adjust payment accordingly Also, I was not provided with all of the information, specifically the features of the vehicle at the time of the sale; it was a few days later when the Sales person met with me to show all the features of the vehicle That's when I found out that the vehicle I got didn't have the features that I expected it to have It was after the fact I received the survey from Infiniti last week and filled it out It then took me back from the time I bought the vehicle and gave my feedback of my experience with OC Infiniti I was at the dealership for hours! My experience was not the greatestI checked their website and the General Sales Manager's name is *** ***. I did not get a call or any other form of communication from him.Thank you so much for your help.Best Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have proof of everything I stated in my complaint. I can produce all the evidence necessary
The business claimed that I was contacted when THEY discovered that the mistake was madeHowever, the fact was that I had discovered the mistake first, and only after REPEATED inquiry I have a string of emails to prove thisThey lied
Their claim about the blackmail was the biggest lie After they realized that I was entitled to several thousands of dollards worth of benefits, they pleaded with me to let them off the hook, they said that as a business they can't take that loss I felt bad for them so I said I'll work out a deal that doesn't require them to give me the full $that they owe me This required them giving me a fund of course, and also they will try to repair a small dent on my vehicleIt’s a minor dent that I later fixed the dent later for $(i have a receipt) it’s not thousands of dollars and they probably could’ve fixed it for cheaperI thought this would have been a very small price that they had to pay for a $6k+ error But instead, they took advantage of me and tricked me because I had accepted this refund After this, they became extremely rude and refused to do anything; they said they're not obligated to do anything else now because I had already signed away my rights when I accepted the refund
Almost everything the business said is a complete lie. I have proof for everything I stated in my original complaint. I would gladly welcome a thorough investigation so I can show my evidences and to expose their lies.
Regards,
*** ***

they never paid for the VIP services, all they have purchased from us is the Extended Warranty which is active currentlyThe VIP service pays for oil changes and tires for lifeOne you have to purchase it and two you have to maintain your car with tire rotations and regular maintaince recommended
by the factoryThey may purchase the VIP service if they would like, but we can not offer it for freeIF they can provide proof that they purchase the VIP service, I will be more then happy to help them out, as long as they follow the guidelines of the services

unfortunately not much to do here for damage to a tire, since the damaged was caused by a collisionTPM light sensors come on when the air pressure changes more then 3 PSII have attached a picture of the tire the client posted on our yelp accountIt clearly shows that damaged was done to
the tire while the client had the vehicle were it could not be driven and had to pull into a service station with the damage shown in the pictureThere are tire warranties offered for this type of claim, but nothing to do with the dealer due to user negligenceWe also do hand washes and do not have a machine to damage cars, the Goodyear guy is mistaken or unsure of the Infiniti dealer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because I never received a call or any other form of communication to offer me to resolve this issue I checked their website and the General Sales Manager's name is *** *** For your reference, details of the offer I reviewed appear below."MESSAGE FROM BUSINESS:We have spoken to the customer and found this to be a simple case of buyer's remorseCa law has a No Cooling Off Period after vehicle is purchasedCustomer had all information at time of saleWe offered to change cars and adjust payment accordinglyThis was done by our GSM *** ***
This proposed action would not resolve my complaint because I never received a call or any other form of communication from *** *to offer me, no offer to change cars and/or adjust payment accordingly Also, I was not provided with all of the information, specifically the features of the vehicle at the time of the sale; it was a few days later when the Sales person met with me to show all the features of the vehicle That's when I found out that the vehicle I got didn't have the features that I expected it to have It was after the fact I received the survey from Infiniti last week and filled it out It then took me back from the time I bought the vehicle and gave my feedback of my experience with OC Infiniti I was at the dealership for hours! My experience was not the greatestI checked their website and the General Sales Manager's name is *** ***. I did not get a call or any other form of communication from him.Thank you so much for your help.Best Regards,
*** ***

This is a totally fabricated claim and the customer is trying to take advantageMr *** had his paperwork done by *** *** which had just started with the company and unfortunately misunderstood the maintenance coverage*** sold Mr*** a maintenance contract for $that supposedly would
cover most required maintenanceAs a new employee coming from BMW he assumed the maintenance package would cover everything and indeed unintentionally quoted services that are not covered by Infiniti, in fact not even available at any priceWhen *** submitted the Maintenance packet to Infiniti he realized he had made a mistake and proceeded to call the customer to rectify the problem and offered several solutionsThe customer had no idea and didn't call us to complain as he statedWe were the ones that initiated communication to rectify a mistakeMr*** came to the dealership to take care of the problem driving his old Infiniti G35 and tried to blackmail us to repair his damaged vehicle which needed several thousand dollars worth of bodywork otherwise he would complain and post all sorts of negative feedback for the dealership (which he has). He is now claiming we pay him for the difference of what? Something he never paid for? He came in and cancelled the maintenance program and agreed to a full refundWhen we told him that it wasn't fair that he'd want us to repair his car which we had nothing to do with he replied " I am trying to take advantage of the situation". Mr*** has twisted the facts and is seeking to take advantage of something he is not entitled toWe made a mistake and reached out to correct itPlain and simpleApparently not good enough for some people that see other people's shortcomings as an opportunity for their gain

unfortunately not much to do here for damage to a tire, since the damaged was caused by a collision. TPM light sensors come on when the air pressure changes more then 3 PSI. I have attached a picture of the tire the client posted on our yelp account. It clearly shows that damaged was done to...

the tire while the client had the vehicle were it could not be driven and had to pull into a service station with the damage shown in the picture. There are tire warranties offered for this type of claim, but nothing to do with the dealer due to user negligence. We also do hand washes and do not have a machine to damage cars, the Goodyear guy is mistaken or unsure of the Infiniti dealer.

they never paid for the VIP services, all they have purchased from us is the Extended Warranty which is active currently. The VIP service pays for oil changes and tires for life. One you have to purchase it and two you have to maintain your car with tire rotations and regular maintaince recommended...

by the factory. They may purchase the VIP service if they would like, but we can not offer it for free. IF they can provide proof that they purchase the VIP service, I will be more then happy to help them out, as long as they follow the guidelines of the services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. my name is [redacted] and I filed a complaint against orange coast infiniti on 7/13 because I didn't get response from the dealer. Gentleman from the dealer called me and explained that he was out sick and didn't get a chance to respond to me. now he has gone ahead and fixed my contract, so I would like to cancel my complaint against the OC infiniti. I have tried to do this online , but there was no such option due to status Is waiting for business to respond. This email serves as formal cancellation of my complaint. 
Regards,
[redacted]

A few days ago I responded to an online ad regarding a lease for a 2015 Q50 for my girlfriend. [redacted] was my salesperson. My girlfriend applied online from an email [redacted] had sent to us. [redacted] responded that she was approved but at tier 2 because she had another auto loan on her credit report. He claimed bag if we waited until tomorrow because it was getting late that he thinks we would be able to get the lease at tier 1 because of her credit score was good. The next day he contacts me and says congrats your girlfriend was approved at tier 1. So we changed our schedule for the day and made an appointment to come up there. We were coming from San Diego so with traffic it was a long drive. 10 minutes before we arrived at the dealership [redacted] claimed that it may be a tier 2 lease and he wanted to apologize. I wasn't happy about that and he said he'd call me right back. He calls me back and then says that she is not approved at all. We just drove 2 hours keep in mind and were expecting to pick up the car and finalize the paperwork. Today I received a voicemail from your dealership (which I have saved) saying congrats on the purchase of your new Q50. Obviously I'm quite unhappy at this point as anyone would be. Then I leave a negative review on your dealerships Facebook page. Someone at the dealership responds on a public post and says that it was because of our credit! Not only is this illegal but also defamation of character and untrue.

This is a product liability issue that needs to be taken up with the manufacturer. The customer needs to start the process by contacting consumer affairs, this information is located in his owners package.

Review: The business has dishonest business practice. they failed to honor their contract and tricked me to sign away my rights for compensation.

I bought a car from this business in 08/2014. I bought the Elite “full maintenance” program. The price we paid was $2618. However later I realized that they actually enrolled me in the “Basic Maintenance” program which only costs $1138. I’m not sure if this was an intention ploy to deceive me, as I was only able to discover this “error” after repeatedly demanding to see the paperwork (which they failed to produce for several weeks). After I proved that they had made an error, I was initially promised to be re-instated in the Elite full maintenance program. However, this later changed again, and I was told they can only honor it for 70k miles when I previously paid for a 90k miles service plan. I feel this is a breech of contract.

After learning from my lawyer that I had the right to demand my original contract, I spoke with management and they still declined to honor my original contract. The manager said that I should have been charged $6478, but since I was only charged $2618 (another error on their part), that’s why they will not honor the original contract. As a consumer even if I make a mistake, I still must honor the contract, therefore I feel they should do the same too.

AND THIS IS WHERE THEY TRICKED ME. they told me that there's no way they can give me the elite package due to the price difference, so they tricked me into accepting the refund first while they promised to give me an acceptable compensation for their breech of contract. I stupidly accepted this refund. But after this, they became extremely rude and refused to do anything; they said now they're not obligated to do anything else now because I had already signed away my rights when I accepted the refund. I feel cheated by their fraudulent practice and I deserve compensation for their breech of contract.

Thank you!Desired Settlement: 1. for Revdex.com to investigate if they routinely tries to charge other customers for one product but actually give them an inferior product. Am I the only victim or is this a routine thing that they're doing?

2. an apology for intentionally tricking me to sign away my rights, as well as for the multiple "errors" that I caught them make.

3. $3860 ($6478-2618) be returned to me for their breech of contract, for failing to give me the product that was on the original contract.

thank you!

Business

Response:

This is a totally fabricated claim and the customer is trying to take advantage. Mr [redacted] had his paperwork done by [redacted] which had just started with the company and unfortunately misunderstood the maintenance coverage. [redacted] sold Mr. [redacted] a maintenance contract for $2618 that supposedly would cover most required maintenance. As a new employee coming from BMW he assumed the maintenance package would cover everything and indeed unintentionally quoted services that are not covered by Infiniti, in fact not even available at any price. When [redacted] submitted the Maintenance packet to Infiniti he realized he had made a mistake and proceeded to call the customer to rectify the problem and offered several solutions. The customer had no idea and didn't call us to complain as he stated. We were the ones that initiated communication to rectify a mistake. Mr. [redacted] came to the dealership to take care of the problem driving his old Infiniti G35 and tried to blackmail us to repair his damaged vehicle which needed several thousand dollars worth of bodywork otherwise he would complain and post all sorts of negative feedback for the dealership (which he has). He is now claiming we pay him for the difference of what? Something he never paid for? He came in and cancelled the maintenance program and agreed to a full refund. When we told him that it wasn't fair that he'd want us to repair his car which we had nothing to do with he replied " I am trying to take advantage of the situation". Mr. [redacted] has twisted the facts and is seeking to take advantage of something he is not entitled to. We made a mistake and reached out to correct it. Plain and simple. Apparently not good enough for some people that see other people's shortcomings as an opportunity for their gain....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have proof of everything I stated in my complaint. I can produce all the evidence necessary.

Irresponsible for what they are doing. I had to visit more than 7 times for same failure over several months and finally had to go other infiniti dealer to fix the problem. Going to Orange Coast Infiniti service center is just wasting your time.

Review: Orange Coast Infinti Bait and Switch. Shook hands on a deal at $43,500 but was charged 46,897.02

I was a victim of a bait and switch. Long story short, we shook hands on a lease for a 2014 Q50 for $43,500, but was issued a contract that was not based on the $43,500 but a price that was very close to MSRP. What is the point of negotiating price for hours at the dealership if it ends up back at MSRP just by walking from the sales office to the finance office?Even after they subtracted the Capitalized Cost Reduction, the Adjusted Cap Cost is $2,0097.02 higher than the original agreed price. And we are talking about the price the monthly payment is based on. I don't care about the 2k in rebates that was applied to the "due at signing" section. Why not add that 2k rebate down to the Capitalized Cost Reduction to lower the cap cost to $43,500? Instead of jacking up the due at signing to $8,000. Original price was shook hands on: $43,500Price on contract the monthly payments are based on: $45,597.02I understand this is only 2k but it's the principal of it all. This is the first time any dealership has ever pulled this on me. No other dealerships has ever changed the price after negotiation.Desired Settlement: Either re-write the contract to original agreement we shook hands on or take the car back and pretend this never happened.

Business

Response:

Dear [redacted],

I'm writing in reference to Mr. [redacted]'s complaint.

I did go back and looked at the notes from our CRM tool and reviewed the initial contact with our sales department.

Mr [redacted] contacted us and we had several pages of email contact with him. He then later submitted an inquiry via TrueCar, a third party lead provider that has preset prices for vehicles. These prices are however for retail purchases since dealer cash and rebates are a lot higher on a retail purchase and do not apply towards a lease. Leases are incentivized differently with higher residuals and lower rates to accomplish a low monthly payment.The final deal was worked with mr. [redacted] here and all with computer printouts showing the whole structure including price. Also, every dealer will quote a sales price after rebates, that is an industry standard and not a bait and switch tactic. So does every other business. In fact from what I see the negotiated part of the lease was payment and not price since the customer wanted to be at a $500 ballpark payment. He ended up leaving with a $557 monthly payment for 24 months instead of the $500 we had quoted but with an MSD (multiple security deposit) program which saved him several thousands of dollars in interest. From what I read in another complaint posted online by Mr. [redacted], he wondered why his payment is higher than most customers with the same down payment but seems to forget that his lease is based on a special program where he will receive $5400 back at the end of the lease. We have offered to have Mr. [redacted] come over so we could go over the contract and explain it to him.

We proud ourselves in top customer service. We paid top dollar for the trade-in, sold the vehicle for $2300 below MSRP after rebates and offered a program that allows for a highly discounted money factor which saved him a substantial amount of money while giving back most of the down payment at the end of the lease. Mr. [redacted] is an educated person and had the chance to review all the documentation prior to signing. Nothing was hidden and the whole structure was disclosed to him prior to going to the finance department.

Please feel free to contact me or have the customer follow up with me so we can go over the details with him.

Review: I purchased the vehicle from this dealer on May28,2012, at the same day, we bought elite PREMIUM maintenance plan which we paid 1500 dollars for. We were told this covers all scheduled maintenance to up to 72 month or 90K miles. and we have the signed paper work to prove it. We sent our car to dealer ship every 7500 miles to do maintenance and thought everything was done per the maintenance contract we bought. but only until the 60K maintenance we found out that in their system we only have the standard service which only covers the basic oil change and it is only up to 75K. this is huge discrepancy and our car didn't have the proper maintenance up until today due to this mistake. I have tried to contact the dealer and Mr. [redacted] from Finance promised to call me back the next day but he never did, I have also contacted Infiniti and was told they cannot force orange coast infiniti to provide documentation and this is going to be between me and the dealer.Desired Settlement: either refund the money we paid for premium or correct my service plan status back to premium and extend it another 60K for the 60K we didn't have the premium service we entitled to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. my name is [redacted] and I filed a complaint against orange coast infiniti on 7/13 because I didn't get response from the dealer. Gentleman from the dealer called me and explained that he was out sick and didn't get a chance to respond to me. now he has gone ahead and fixed my contract, so I would like to cancel my complaint against the OC infiniti. I have tried to do this online , but there was no such option due to status Is waiting for business to respond. This email serves as formal cancellation of my complaint.

Regards,