Orange Coast Memorial Medical Center

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Wed, Mar 11, at 9:AMSubject: Complaint UpdateTo: [redacted] Greetings,This message is in regards to complaint ID: [redacted] [redacted] *from Orange Coast Memorial left a voicemail for me about a week after this complaint was filedI called back and could not reach herI did explain my situation to a different financial services representative, [redacted] *., and she informed me that the original fax I sent was illegibleShe provided new instructions for sending a new copy of my cleared checkShe said she would confirm the receipt of this faxShe did notI sent this fax in on March 2, My account went to a collections agencyI was contacted by this agency on Friday, March 6, 2015.I contacted Orange Coast Memorial today, March 11, I explained my situation to [redacted] and she confirmed they had received the fax and my payment has been reflected in my accountIt appears my check was cashed and credited to the wrong account, possibly a duplicate accountI asked her how I could have a duplicate account if I have only been to this hospital onceShe could not provide further details.She assured me Orange Coast Memorial would send a letter to the collection agency about the updateI asked to speak to her supervisor but she was unavailable and offered to have this person call me backI declined as no one has called me back to date when they said they would.I have not received an apology for any of this from management of the Financial Services DivisionI hope to receive in writing from Orange Coast Memorial a zero balance statementI also hope that this incident will not be reported to the major credit reporting agencies as I furnished payment well within the time allotted and am not responsible for the administrative errors incurred within the Patient Financial Services Divison

March 16, 2015Revdex.comAttn: Ms. [redacted]RE: ID [redacted]Dear Ms. [redacted]:Thank you for taking the time to speak with me regarding the customer ID notedabove.Orange Coast Memorial Medical Center is committed to provide the highestquality of care and exceptional patient and family experiences. We thereforecarefully evaluate all expressions of dissatisfaction and consider them veryseriously.Upon investigation of the complaint referenced in the ID number above, wediscovered that the funds the patient sent were misapplied, and have since beencorrected to the proper account and to the satisfaction of the patient. We haveextended our apologies to the patient and remain committed to excellence in thedelivery of patient financial services.Sincerely,[redacted]Patient Relations Manager

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Mar 11, 2015 at 9:54 AMSubject: Complaint UpdateTo: [redacted]Greetings,This message is in regards to complaint ID: [redacted].[redacted]. from Orange Coast Memorial left a voicemail...

for me about a week after this complaint was filed. I called back and could not reach her. I did explain my situation to a different financial services representative, [redacted]., and she informed me that the original fax I sent was illegible. She provided new instructions for sending a new copy of my cleared check. She said she would confirm the receipt of this fax. She did not. I sent this fax in on March 2, 2015. My account went to a collections agency. I was contacted by this agency on Friday, March 6, 2015.I contacted Orange Coast Memorial today, March 11, 2015. I explained my situation to [redacted] and she confirmed they had received the fax and my payment has been reflected in my account. It appears my check was cashed and credited to the wrong account, possibly a duplicate account. I asked her how I could have a duplicate account if I have only been to this hospital once. She could not provide further details.She assured me Orange Coast Memorial would send a letter to the collection agency about the update. I asked to speak to her supervisor but she was unavailable and offered to have this person call me back. I declined as no one has called me back to date when they said they would.I have not received an apology for any of this from management of the Financial Services Division. I hope to receive in writing from Orange Coast Memorial a zero balance statement. I also hope that this incident will not be reported to the major credit reporting agencies as I furnished payment well within the time allotted and am not responsible for the administrative errors incurred within the Patient Financial Services Divison.