Orange County Garage Doors

On June 3rd, this customer contacted our office because she had motor that was not workingShe wanted someone out the same day, she was advised prior to the technician being dispatched that we charge a service charge of $that would be deducted from any service provided, that is a policy because we do not come out and do free quotesThe technician arrived on timeHe had a look at the motor and because the motor was very aged, he said he could repair it however we could not guarantee the work because of the age and condition of the motorHe gave her option: repair existing hase a new motorShe said she would not afford it at this timeShe was charged the service fee and paid it with no complaintThe next day, June 4th, my office manager contacted this customer and told her we would deduct $for the repairHer response was she thought that was reasonable and she would talk to her husband that evening and call me the next dayOn June 5th, this customer called and claimed our technician had taken apart the motor and that her motor was not workingWhen our office explained the technician did no work on the motor, she started harassing the office, both her and her husband started calling and threatening our office manager with threats of attorneys and restraining ordersSaying that if we don't send someone out immediately, she would take us down on the internet and remove our star status we worked very hard over years to earn When the office stopped taking her calls, she started calling on blocked numbers, again threatening to post on the internet reviews that would damage our businessAlthough we tried to help this customer, she was wanting us to service her at no costWe offered to return her service fee, but still that was not good enoughShe wanted us to repair her motor for freeShe was true to her word, she has posted several disparaging comments on yelp, [redacted] and any social media she can findNow after reading her complaint to you, not only is she trying to get a free brand new motor, she is asking for an amount to replace her garage door! We are small company, family owned and operatedWe pride ourselves in our customer serviceWe also know that we can not always make everyone happy, but we really do tryThe evidence is clearly shown on our yelp page that we are stars there, and those reviews are not purchased, they are earnedAnd we as a company have worked hard for this status, and this woman is some kind of an opportunist who is trying to threaten us with writing reviews so they she can receive free serviceShe has written reviews on our yelp page, she has started a campaign against our company, we did little more than show up for a service callShe had no problem the 1st day of our arrival, not even the 2nd day, it wasn't until the 3rd day that all these new complaints came to the surfaceWe are most likely going to speak to an attorney, as she is still prank calling the office on blocked numbersShe clearly states in her own complaint that her door was not working when we arrived, hence why she called usThe fact that clearly stands out is that she is now requesting a new door be granted herAs said previously, we went out, offered her options and she opted to decline our services, charged her the preapproved service feeNormally that would be the end of it I would like you to look at our reviews and see how her response to us is a degree difference from what our customers say about our serviceWe appreciate your time is writing to us and giving us an opportunity to respondAs I have said, she continues to harass our company in order to receive free service, and we were not willing to provide that to herI look forward to your response, Sincerely, OC Garage Doors [redacted] ***, Owner